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Submit your complaint →Ritu Pandey exposes a shocking case of fungus and foul odor in Sunfeast YiPPee noodles, raising serious questions about ITC’s food safety and quality control practices.
Complaint Summary : Fungus Found in Sunfeast YiPPee Noodles: Consumer Raises Health Hazard Complaint Against ITC Limited
| Complainant Name | Ritu Pandey |
|---|---|
| Profession | CSR Professional |
| Company Complained Against | ITC Limited (Manufacturer of Sunfeast YiPPee) |
| Product Name | Sunfeast YiPPee Noodles |
| Date of Purchase | Last Week (October 2025) |
| Batch Expiry Dates Mentioned | December 2025 / February 2026 |
| Nature of Complaint | Fungal contamination and foul odor in unopened food packets |
| Complaint Source | |
| Location | India |
| Status | Pending Response from ITC |
| Health Risk Level | High – Potential Foodborne Illness |
Full Complaint Details
Ritu Pandey, a CSR professional, shared a disturbing experience on LinkedIn after discovering fungus and black spots inside Sunfeast YiPPee noodles a popular instant food product from ITC Limited.
Despite the product carrying valid expiry dates (Dec 2025 / Feb 2026), the noodles were visibly infected and the masala sachet emitted a foul odor. Upon boiling, foreign and suspicious particles were released, raising grave concerns about product hygiene, storage, and manufacturing quality.
Ritu stated that her careful inspection before cooking a practice inspired by food safety advocate Revant Himatsingka (Food Pharmer) helped her avoid a potential health hazard. She warned that a less cautious consumer could have unknowingly consumed contaminated food.
Expressing frustration, Ritu questioned ITC’s quality control measures, noting that her trust in Yippee! had replaced her earlier disappointment with Nestlé Maggi, only for history to repeat itself.
She urged ITC and FSSAI to investigate the matter urgently, emphasizing that this isn’t a minor defect but a severe breach of consumer trust and a public health concern.
Key Issues Highlighted
- Fungal contamination in sealed noodles packets.
- Foul odor and black spots inside product.
- Suspicious particles released during boiling.
- Valid expiry date yet product spoiled.
- Potential risk to consumer health and safety.
- Lack of accountability from ITC’s quality assurance team.
Possible Legal Violations
| Category | Applicable Law/Provision |
|---|---|
| Food Safety Violation | Section 26, Food Safety and Standards Act, 2006 |
| Adulteration & Contamination | Section 59, FSSA – Punishment for unsafe food |
| Consumer Rights Violation | Consumer Protection Act, 2019 – Right to Safety & Information |
| Deficiency in Service/Product | Section 2(11), Consumer Protection Act |
| Public Health Negligence | IPC Section 269 – Negligent act likely to spread infection |
| FSSAI Licensing Breach | Violation under FSSAI Packaging and Labelling Regulations, 2011 |
Authorities Where Complaint Can Be Filed
- FSSAI (Food Safety and Standards Authority of India) – https://fssai.gov.in/
- National Consumer Helpline (NCH) – https://consumerhelpline.gov.in/
- District Consumer Disputes Redressal Commission – File complaint for unsafe food product.
- ITC Consumer Support – https://itcportal.com/
- State Food Safety Officer / Local Health Authority – For on-ground inspection.
Step-by-Step Guide to File a Food Safety Complaint
Step 1: File Complaint with ITC Limited
Send an official email to the ITC Consumer Affairs department including photos, batch number, and purchase details.
Email: customercare@itc.in
Subject: Urgent – Contaminated Sunfeast YiPPee Noodles Found (Batch Exp. Dec 2025/Feb 2026)
Step 2: Register Complaint with FSSAI
Go to https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx
- Upload photos and mention product details.
- Select category: “Unsafe Food / Adulteration / Fungus Contamination.”
Step 3: Escalate to the Consumer Forum
If ITC fails to respond within 30 days:
- File a case citing unsafe and adulterated food under the Consumer Protection Act, 2019.
- Attach all photo evidence, packaging, and complaint communication.
Pre-Drafted Complaint Templates
📩 Email Template to ITC Consumer Care
To: customercare@itc.in
Subject: Urgent – Fungus Found in Sunfeast YiPPee Noodles (Expiry Dec 2025 / Feb 2026)
Dear ITC Consumer Care Team,
I purchased multiple packets of Sunfeast YiPPee noodles recently and was shocked to find fungus, black spots, and foul odor inside the sealed packets, despite valid expiry dates. The masala also emitted a strange smell, and boiling released unknown particles.
Please treat this as an urgent health and safety matter and initiate a detailed investigation along with replacement and compensation. I have retained product photos and packaging for inspection.
Sincerely,
[Your Name]
[Location]
[Date of Purchase]
⚖️ Complaint to FSSAI
To: The Food Safety Officer
Subject: Complaint Regarding Unsafe and Contaminated Food Product (Sunfeast YiPPee Noodles)
Dear Sir/Madam,
I am filing a complaint against ITC Limited for selling unsafe food under their Sunfeast YiPPee brand. Despite carrying valid expiry dates, the product contained fungus and foreign particles, posing serious health risks.
Please investigate the product batch and take strict action against the manufacturer as per the Food Safety and Standards Act, 2006.
Sincerely,
[Complainant Name]
[Contact Details]
How Choice4Voice.com Can Help
At Choice4Voice.com, we amplify genuine consumer voices like Ritu Pandey’s to push large corporations toward accountability. Food safety negligence affects public health, and we ensure such cases reach the right regulatory bodies.
If you’ve faced a similar issue with ITC, Nestlé, or any packaged food brand, you can submit your complaint via our Google Form. Once verified, we publish it to encourage public awareness and brand response.
About ITC Limited
ITC Limited is an Indian multinational conglomerate known for its FMCG, food, and packaged goods divisions. The company’s popular product line includes Sunfeast, Bingo, and Aashirvaad.
However, multiple consumer reports in recent years have raised concerns about packaging hygiene, quality consistency, and food safety compliance.
Official Contact Details:
- Website: www.itcportal.com
- Email: customercare@itc.in
- FSSAI License No. (to be verified on packaging)
Questions on Food Safety & Consumer Complaints Against ITC
Q1. What should I do if I find fungus in packaged food?
Immediately stop consumption and retain the packet for evidence. File complaints with FSSAI and the manufacturer.
Q2. Can ITC be held accountable for unsafe food?
Yes. Under FSSAI Act 2006, ITC can face penalties and license suspension for food safety violations.
Q3. How do I verify ITC’s FSSAI license?
Check the 14-digit number printed on the packet and verify it on https://foscos.fssai.gov.in/.
Q4. Can consumers demand compensation for health risk?
Yes, under the Consumer Protection Act, 2019, consumers can claim damages for unsafe or contaminated food.
Q5. How long does FSSAI take to investigate?
Usually 15–45 days depending on the severity and location of complaint.
Q6. Can fungus develop before expiry?
Yes, due to improper storage or unhygienic manufacturing conditions.
Q7. Should I keep the product sample?
Yes. Keep it sealed for testing if required by authorities.
Q8. Is ITC responsible even if the retailer stored it poorly?
Yes. The manufacturer holds final accountability for food safety till point of sale.
Q9. Can I file complaint through WhatsApp?
No. File officially through the FSSAI portal or email.
Q10. What penalties apply for unsafe food under FSSAI Act?
Fines up to ₹10 lakh and license cancellation.
Q11. Can such issues cause health problems?
Yes, contaminated noodles can cause food poisoning or infection.
Q12. What are FSSAI’s labeling rules?
Products must display expiry, batch number, and manufacturing details.
Q13. How can I ensure noodles are safe before eating?
Check packaging, smell, and texture before cooking.
Q14. How do I raise awareness like Ritu Pandey?
Post publicly with photos and tag FSSAI and the brand for visibility.
Q15. Is this a recurring issue with YiPPee?
Multiple consumers have reported quality concerns online in the past.
Q16. How do I approach consumer court for food complaints?
Submit all evidence including product photos and batch details with your petition.
Q17. Can I report to local municipal food inspector?
Yes, you can approach your local health office for inspection.
Q18. What documents are required for complaint?
Purchase proof, packet photos, and written communication with the company.
Q19. Can Choice4Voice.com help escalate such cases?
Yes, verified cases are published to attract regulatory and brand attention.
Q20. Does ITC respond to consumer complaints online?
Responses vary. Public exposure often triggers faster company action.
