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Submit your complaint →Rajat Agarwal accuses Airtel of deleting registered contact details and failing to issue a refund for non-functional Air Fiber service despite multiple complaints since September 2025.
Complaint Summary : Rajat Agarwal vs Airtel – Air Fiber Refund & Service Failure Complaint | Customer Harassment Case
| Complainant Name | Rajat Agarwal |
|---|---|
| Company | Bharti Airtel Ltd. |
| Service Type | Airtel Air Fiber |
| Connection Number | 20033045482 |
| Installation Date | 1st September 2025 |
| Issue Reported On | 2nd September 2025 |
| Primary Issue | Service not working, no technician visit, refund not processed |
| Amount Involved | Not disclosed |
| Location | India |
| Complaint Status | Unresolved |
| Complainant Profession | Financial Consultant (Verified LinkedIn User) |
Full Complaint Details
Rajat Agarwal, a verified financial expert and professional advisor, has publicly accused Airtel of gross negligence, data mishandling, and customer harassment following his experience with Airtel Air Fiber service.
According to Rajat, he had Airtel Air Fiber installed on 1st September 2025. Unfortunately, due to heavy rainfall and power outage, he couldn’t use the connection on the day of installation.
When electricity was restored the following day, the connection still did not work.
Rajat immediately raised a complaint on 2nd September, expecting a standard technician visit. However, over the next several weeks, no technician ever arrived, despite multiple follow-ups and repeated assurances from Airtel customer care.
Due to continued service disruption and loss of work, he was forced to install a local internet connection on 3rd September and simultaneously requested Airtel to disconnect his connection and process a full refund.
What makes this case even more alarming is the possible data deletion from Airtel’s system. When Rajat sent a detailed escalation email to 121@airtel.com, he received an automated response claiming his email ID was not registered, even though the same credentials were used at installation. This suggests a potential unauthorized modification or removal of customer records without consent.
Despite numerous reminders, no refund has been issued and no device pickup has been arranged, leaving the case unresolved for over a month.
Complainant’s Key Allegations
- Airtel failed to activate or repair the service after installation.
- Multiple false assurances were given by customer support.
- Registered contact details (email/mobile) appear to have been deleted.
- No refund or device collection initiated.
- Continuous harassment and financial loss due to non-functional service.
Rajat has publicly tagged Airtel, Shashwat Sharma (CMO, Airtel), and Shivan Bhargava (CEO, Broadband Division) seeking immediate intervention and accountability.
Legal Violations Potentially Involved
| Legal Aspect | Possible Violation |
|---|---|
| Consumer Protection Act, 2019 | Deficiency in service and unfair trade practice |
| Information Technology Act, 2000 (Section 43A) | Unauthorized handling/deletion of user data |
| Right to Data Privacy | Violation of consent-based data usage |
| Telecom Consumer Charter (TRAI) | Breach of service quality standards |
Legal Remedies Available
| Complaint Type | Where to File | Expected Outcome |
|---|---|---|
| Consumer Complaint | District Consumer Disputes Redressal Commission | Refund + compensation for harassment |
| Telecom Complaint | Telecom Regulatory Authority of India (TRAI) or DoT Public Grievance Cell | Directive for refund and action against Airtel |
| Data Privacy Violation | Ministry of Electronics and IT (MeitY) / Data Protection Board | Investigation of unauthorized data modification |
| Bank Refund (if online payment) | RBI CMS Portal | Reversal of payment under “service not rendered” |
Step-by-Step Complaint Filing Guide
Step 1: File with Airtel Nodal Officer
Email the regional Nodal Officer (based on your state) using:
📧 nodal.[state]@in.airtel.com
Include your connection number (20033045482), installation date, and all prior complaint reference numbers.
Step 2: File Telecom Grievance via DoT
Visit https://pgportal.gov.in → “Department of Telecommunications”
File a grievance mentioning:
“Airtel Air Fiber service not working since installation, data deletion without consent, refund not processed.”
Step 3: Escalate to TRAI
Send a detailed email to advpgtrai@gmail.com or use https://trai.gov.in.
Attach screenshots of Airtel app complaint logs, bills, and correspondence with customer support.
Step 4: File a Consumer Case (If Unresolved Within 30 Days)
Submit your case on https://consumerhelpline.gov.in under category Telecom Services → Broadband/Fiber Internet.
Attach all documents, including installation receipt, communication records, and screenshots of customer support chat or call logs.
Pre-Drafted Consumer Complaint Template
Subject: Complaint Against Airtel for Non-Functional Air Fiber Service and Non-Refund
To:
The District Consumer Disputes Redressal Commission
[Your District Name]
Respected Sir/Madam,
I, [Your Full Name], had an Airtel Air Fiber connection (No: 20033045482) installed on 1st September 2025. The service was never functional due to technical failure. Despite multiple follow-ups and calls, no technician visit took place, and my refund request has not been processed till date. Additionally, Airtel’s system has removed my registered email and mobile number without consent.
This constitutes gross deficiency in service and violation of data privacy. I request a full refund of the connection charges and compensation for the mental harassment and loss of work suffered.
Attachments:
- Installation receipt
- Call logs / complaint IDs
- Email correspondence proof
Yours faithfully,
[Full Name]
[City, State]
[Email ID]
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Rajat by publishing verified cases of negligence and ensuring corporate accountability through public awareness and legal guidance.
If your complaint has been ignored by a company, you can submit it via our official complaint form. Once verified, our team publishes it and escalates it to the right authorities including consumer forums, TRAI, and company PR divisions to pressure companies into quick resolution.
Frequently Asked Questions (FAQ)
Q1. Can Airtel delete customer contact details without consent?
No. As per the IT Act 2000 (Section 43A), any unauthorized alteration of user data is a punishable offense.
Q2. What should I do if Airtel denies refund?
Escalate to the DoT Public Grievance Cell and Consumer Forum simultaneously for faster action.
Q3. Can I claim compensation for loss of work?
Yes. Under the Consumer Protection Act, 2019, you can claim compensation for consequential losses and harassment.
Q4. What if Airtel’s support team ignores my emails?
Submit the email screenshots as proof in your consumer complaint or on the PGPortal grievance form.
Q5. Is there a specific timeline for refunds under TRAI rules?
Yes, refunds for disconnection or non-provision must be processed within 7 working days of request.
Q6. Can data privacy violations be reported separately?
Yes. File at https://dataprotection.gov.in once the Digital Personal Data Protection Act (DPDP) enforcement begins.
Q7. What documents are essential for legal filing?
Connection receipt, complaint ID, Airtel email communication, and refund request screenshots.
Q8. How to track a PGPortal complaint?
Use your acknowledgment number at https://pgportal.gov.in/Status/TrackGrievance.
Q9. Can Airtel charge for unused service days?
No. Charging for inactive service is an unfair trade practice.
Q10. What is Airtel’s nodal escalation policy?
Each region has a nodal officer; unresolved issues must be escalated to appellate.[state]@in.airtel.com.
Q11. Is local connection installation a valid ground for refund?
Yes, especially if Airtel failed to activate service after payment.
Q12. What is the time limit for filing a consumer complaint?
Within 2 years of the incident date.
Q13. Can social media pressure work in telecom cases?
Yes. Publicly tagging Airtel officials often triggers faster internal reviews.
Q14. Does Airtel have to collect the router before refunding?
Yes, but failure to arrange pickup within a reasonable time cannot delay refund.
Q15. Can I request compensation for mental agony?
Yes, courts have awarded up to ₹50,000 in similar telecom negligence cases.
Q16. Can Airtel’s franchise be held accountable?
If the installation was through a third-party vendor, both Airtel and the vendor share liability.
Q17. What are TRAI’s penalties for poor service?
Fines up to ₹10 lakh per violation may be imposed on the service provider.
Q18. Can I seek refund through my payment app or credit card?
Yes, raise a dispute under “service not rendered” within 60 days.
Q19. Is there a toll-free number for telecom grievances?
Yes, call 198 for initial escalation or 1909 for DND and data misuse issues.
Q20. How can Choice4Voice ensure faster resolution?
By combining public exposure + legal direction + escalation tagging, forcing corporates to respond promptly.
