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Submit your complaint →Ashish Raj, a verified professional and Client Services Senior Executive at Redcliffe Labs, has reported a fraudulent transaction of ₹39,200 on his Axis Bank account/credit card. Despite promptly informing the Cyber Crime Department and Axis Bank Customer Care, he was told that the fault was his and that payment must still be made. Choice4Voice.com investigates the case, outlines all legal remedies available, and explains how consumers can file complaints against unauthorized transactions and recover their money under RBI and Cybercrime laws.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant Name | Ashish Raj |
| Profession | Client Services Senior Executive, Redcliffe Labs |
| Company Involved | Axis Bank |
| Issue | Fraudulent transaction of ₹39,200 on credit card/account |
| Date of Incident | Not disclosed |
| Amount Involved | ₹39,200 |
| Complaint Filed With | Cyber Crime Portal & Axis Bank Customer Care |
| Complaint Source | LinkedIn Public Post |
| Status | Unresolved |
| LinkedIn Post URL | View Original Post |
Full Complaint Write-Up
Ashish Raj, a Client Services Senior Executive at Redcliffe Labs, reported a fraudulent transaction of ₹39,200 from his Axis Bank account/credit card. Despite taking immediate action by contacting both Axis Bank Customer Care and the National Cyber Crime Investigation Agency (NCCIA), the response he received from Axis Bank was both shocking and unacceptable.
According to Ashish, Axis Bank stated that the fraudulent transaction was “his fault” and that he must repay the full amount by the due date to avoid late payment charges despite him being a victim of online financial fraud.
This kind of response directly contradicts the Reserve Bank of India’s guidelines on zero liability and limited liability for customers in unauthorized electronic transactions. Under these guidelines, if the customer reports the fraud within the stipulated period, banks cannot hold them responsible for the lost amount.
Ashish’s case exposes a severe gap in consumer protection and grievance redressal at Axis Bank, and raises critical questions about the enforcement of RBI’s rules across Indian banks.
Legal Case Can Be Filed
Based on the nature of this incident, multiple legal actions can be pursued by the complainant — and Choice4Voice.com can assist in each step:
- Consumer Protection Act, 2019
- Violation: Deficiency in service, mental harassment, and failure to follow RBI-mandated fraud redressal norms.
- Where to File: District Consumer Disputes Redressal Commission.
- Choice4Voice.com Assistance: Draft and file a complete consumer case with attached complaint logs, emails, and bank statements.
- RBI Circular – Limiting Liability of Customers in Unauthorized Electronic Banking Transactions (2017)
- Violation: Axis Bank failed to apply the “zero liability” clause after timely fraud reporting.
- Where to File: RBI Ombudsman via https://cms.rbi.org.in.
- Choice4Voice.com Assistance: Prepare and submit a well-structured RBI Ombudsman complaint citing this specific circular.
- Information Technology Act, 2000 (Section 66C, 66D)
- Violation: Online financial fraud and unauthorized electronic access.
- Where to File: Cyber Crime Portal (https://cybercrime.gov.in) or local police cyber cell.
- Choice4Voice.com Assistance: Help draft and submit an FIR or online complaint to the Cyber Crime Cell with evidence.
- Banking Regulation Act, 1949
- Violation: Negligence in security systems and improper grievance redressal.
- Where to File: Ministry of Finance or RBI Banking Regulation Division.
- Choice4Voice.com Assistance: Prepare escalation letters to RBI’s Consumer Education and Protection Department (CEPD).
How Choice4Voice.com Can Help
Choice4Voice.com is a public grievance platform that ensures real consumer complaints like Ashish Raj’s are heard, published, and acted upon.
Here’s how we assist victims of banking and cyber fraud:
- Verification: Review documents, bank messages, and complaint proof.
- Drafting: Prepare RBI, cybercrime, and consumer court complaint templates.
- Publication: Feature the verified complaint on Choice4Voice.com to increase visibility and pressure for resolution.
- Escalation: Coordinate with authorities, media, and regulatory agencies to push for refunds.
Victims can submit their complaints at Choice4Voice.com to receive professional help in escalation and legal drafting.
Step-by-Step Guide: What To Do After a Fraudulent Bank Transaction
- Immediately Contact the Bank: Call Axis Bank helpline and block your card/account.
- Raise a Dispute: Email the bank’s grievance redressal team with transaction details.
- Register on the Cyber Crime Portal: File a case at https://cybercrime.gov.in.
- Obtain Acknowledgement: Save the complaint number for follow-up.
- Escalate to RBI Ombudsman: File at https://cms.rbi.org.in if no response within 30 days.
- File a Consumer Forum Case: Use https://edaakhil.nic.in if unresolved even after RBI escalation.
Pre-Drafted Complaint Template to RBI Ombudsman
Subject: Fraudulent Transaction of ₹39,200 on Axis Bank Credit Card – Non-Compliance with RBI Zero Liability Norms
Dear Sir/Madam,
I am writing to report a fraudulent transaction amounting to ₹39,200 on my Axis Bank credit card/account. I immediately informed Axis Bank and registered a cybercrime complaint. Despite timely reporting, Axis Bank denied responsibility and asked me to repay the fraudulent amount.
This is a clear violation of RBI’s “Limiting Liability of Customers in Unauthorized Electronic Banking Transactions” circular (dated July 6, 2017).
I request your urgent intervention to direct Axis Bank to refund the full amount and take strict action against the negligent handling of my case.
Regards,
[Your Full Name]
[Mobile Number]
[Email ID]
[Date]
Brand Background
Axis Bank, one of India’s largest private banks, offers retail and corporate banking services nationwide. However, it has faced growing criticism for its handling of cyber frauds and delayed grievance responses.
Official Emails for Complaints:
Consumers must note that under RBI’s 2017 guidelines, if fraud is reported within 3 working days, the customer is not liable for any loss.
Author
Ashish Raj is a Client Services Senior Executive at Redcliffe Labs, specializing in operations and B2B client management. A verified professional, he advocates for ethical business practices and consumer safety. His public post on Axis Bank’s handling of the ₹39,200 fraud case aims to spread awareness about online banking safety and consumer rights.
How Choice4Voice.com Works
- Submit Your Complaint: Fill in details and upload evidence at Choice4Voice.com.
- Verification: Our team confirms case authenticity.
- Publication: The issue is published publicly to pressure brands.
- Escalation: We assist in legal drafting and complaint submission to authorities.
- Resolution Tracking: Continuous updates until the matter is settled.
Choice4Voice.com ensures that every genuine consumer grievance is transformed into public awareness and corporate accountability.
Frequently Asked Questions (FAQs)
Q1. What is RBI’s “zero liability” policy?
If you report unauthorized transactions within 3 working days, you are not liable for any loss.
Q2. Can the bank refuse refund after cyber fraud?
No. As per RBI guidelines, banks must refund amounts reported within the stipulated time.
Q3. What if the bank blames me for the fraud?
File a complaint with the RBI Ombudsman immediately.
Q4. How long does RBI take to resolve such cases?
Usually within 30 to 45 days after the complaint submission.
Q5. Can I also file a case in consumer court?
Yes, for compensation due to mental harassment and deficiency in service.
Q6. How can Choice4Voice.com help in Axis Bank frauds?
We assist in preparing legal documents, publishing the complaint, and escalating to RBI and consumer courts.
Q7. Where to report cyber frauds in India?
Visit https://cybercrime.gov.in or call 1930.
Q8. Should I pay the fraudulent amount to avoid charges?
No. If you reported promptly, you are not liable under RBI norms.
Q9. Can this impact my credit score?
Only if the bank wrongly marks the payment as default; which can later be disputed.
Q10. Is publishing my case on Choice4Voice.com useful?
Yes — it adds public visibility and increases pressure for quick resolution.
