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Submit your complaint →Puja Datta, a verified Senior Travel Consultant, has filed a complaint against Flipkart for failing to deliver her order (Order ID: OD435558249661654100) for over 15 days despite showing “Out for Delivery.” She was not allowed to cancel the order and alleges customer harassment due to repeated failed resolutions. Choice4Voice.com investigates this growing concern of delayed deliveries and highlights how consumers can file legal cases against e-commerce platforms violating consumer protection laws.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant Name | Puja Datta |
| Profession | Senior Travel Consultant |
| Company Involved | Flipkart |
| Order ID | OD435558249661654100 |
| Issue | Product not delivered; order stuck in “Out for Delivery” status for over 15 days |
| Date of Expected Delivery | 29th September 2025 |
| Complaint Filed With | Flipkart Support Team |
| Complaint Source | LinkedIn Public Post |
| Status | Unresolved |
| LinkedIn Post URL | View Original Post |
Full Complaint Write-Up
Puja Datta, a Senior Travel Consultant, shared her deep frustration on LinkedIn after being harassed by Flipkart’s customer service over a non-delivered product that has been marked “Out for Delivery” for more than 15 days.
Her order (Order ID: OD435558249661654100) was supposed to be delivered on 29th September 2025, but to her disbelief, the status has remained unchanged since then. She sarcastically questioned if Flipkart was “delivering from Mars or the Moon” due to the extreme delay.
To make matters worse, she was not provided any option to cancel the order since it was marked as “on the way.” Despite repeated calls and multiple “wait for 24 hours” promises from customer support, the issue remains unresolved.
When she requested a callback, Flipkart’s team denied the request, showing complete disregard for consumer patience and fair grievance redressal. This situation highlights a serious lapse in Flipkart’s delivery system, customer service ethics, and escalation mechanisms.
Legal Case Can Be Filed
The case involves non-delivery, harassment, and lack of refund/cancellation, which violates several consumer protection and e-commerce regulations. Below are all possible legal actions that can be taken, along with how Choice4Voice.com can help in each step:
- Consumer Protection Act, 2019
- Violation: Deficiency in service, unfair trade practices, and mental harassment.
- Where to File: District Consumer Disputes Redressal Commission.
- Choice4Voice.com Assistance: Prepare a full complaint draft with order proof, emails, and chat records to claim refund and compensation.
- E-Commerce Rules, 2020 (under Consumer Protection Act)
- Violation: Flipkart failed to provide a cancellation option and clear resolution timeline.
- Where to File: Department of Consumer Affairs or Consumer Forum.
- Choice4Voice.com Assistance: Help draft and file complaints directly to government authorities citing e-commerce non-compliance.
- Information Technology Act, 2000
- Violation: Digital misrepresentation of delivery status and false information on e-commerce interface.
- Where to File: Cyber Crime Cell or local police station under Section 66D (Cheating by personation using computer resources).
- Choice4Voice.com Assistance: Provide FIR and Cyber Complaint draft for submission at https://cybercrime.gov.in.
- Legal Notice for Refund and Compensation
- Violation: Delay and mental distress due to false delivery status.
- Where to File: Civil claim under consumer protection or district court.
- Choice4Voice.com Assistance: Draft a legal notice addressed to Flipkart’s Grievance Officer demanding refund and compensation.
How Choice4Voice.com Can Help
Choice4Voice.com is a consumer rights platform that highlights verified customer complaints publicly to ensure companies are held accountable. For victims like Puja Datta, we provide:
- Complaint Verification: We verify all purchase records, chat transcripts, and order IDs.
- Complaint Drafting: We prepare detailed consumer court or department complaints with legal grounds.
- Public Escalation: The verified complaint is published on Choice4Voice.com to build social pressure.
- Legal Guidance: Our team provides pre-drafted complaint templates for Consumer Forum, Legal Notice, and Cyber Complaint.
Anyone facing similar issues can submit their case at Choice4Voice.com for free assistance in filing legal complaints.
Step-by-Step Guide: How to File a Complaint Against Flipkart
- Collect Proof: Save your Flipkart order invoice, screenshots, and chat records.
- Contact Flipkart Grievance Officer: Email at grievance.officer@flipkart.com with your order ID.
- Wait 15 Days: If no resolution, escalate to National Consumer Helpline (1800-11-4000) or https://consumerhelpline.gov.in.
- File a Complaint Online: Visit https://edaakhil.nic.in to lodge a complaint under the Consumer Protection Act.
- Add Public Visibility: Publish your case on Choice4Voice.com to put public pressure on Flipkart.
Pre-Drafted Legal Notice (Consumer Forum Template)
Subject: Non-Delivery of Product and Denial of Cancellation Option by Flipkart
Dear Flipkart Team,
This is to formally notify you that despite repeated follow-ups, my order (Order ID: OD435558249661654100) has remained undelivered for over 15 days beyond the committed delivery date. Your platform continues to show “Out for Delivery” while denying me the right to cancel or receive a refund.
This constitutes clear deficiency in service under Section 2(11) of the Consumer Protection Act, 2019.
Kindly resolve the issue, initiate a refund, and provide a written explanation within 7 days from receipt of this notice, failing which I will approach the District Consumer Commission for relief and compensation.
Regards,
[Your Full Name]
[Email Address]
[Date]
Brand Background
Flipkart, founded in 2007 and headquartered in Bengaluru, is one of India’s leading e-commerce platforms. Despite its large user base, consumer forums frequently receive complaints related to delayed deliveries, refund issues, and customer support negligence.
Official Contact for Escalations:
- Email: grievance.officer@flipkart.com
- Nodal Officer: grievance@flipkart.com
- Website: https://www.flipkart.com
Author
Puja Datta is a Senior Travel Consultant with extensive experience in customer service and client management. Her public post exposes the growing lack of accountability in major e-commerce operations like Flipkart. By voicing her issue, she aims to raise awareness about delayed deliveries and unresponsive support that affect thousands of Indian consumers every day.
How Choice4Voice.com Works
Choice4Voice.com helps consumers like Puja bring transparency to corporate misconduct:
- Submit Complaint: Upload your case with proofs on Choice4Voice.com.
- Verification: Our editorial team confirms the details.
- Publication: The verified case is published and shared widely.
- Legal Drafting: We assist in preparing official complaints for relevant authorities.
- Escalation: We follow up and monitor progress until a response is received.
By amplifying genuine voices, Choice4Voice.com ensures companies respect consumer rights and act swiftly.
Frequently Asked Questions (FAQs)
Q1. What to do if Flipkart doesn’t deliver my product?
File a complaint under the Consumer Protection Act for deficiency in service.
Q2. How long should I wait before escalating?
If not resolved within 7–10 days, escalate to the National Consumer Helpline or Consumer Forum.
Q3. Can Flipkart deny cancellation after delay?
No. As per e-commerce rules, consumers can cancel before delivery if the product is delayed.
Q4. Can I claim compensation for harassment?
Yes. Consumers can claim damages for mental agony and financial loss.
Q5. How can Choice4Voice.com help?
We help you publish the complaint, draft the legal notice, and guide you in filing your case.
Q6. Where can I file a case against Flipkart?
District Consumer Commission or online at https://edaakhil.nic.in.
Q7. Is Flipkart legally bound to respond?
Yes. Under the Consumer Protection Act, companies must respond within a defined timeframe.
Q8. What if I already paid for the undelivered product?
You are eligible for a full refund with interest.
Q9. Can I take legal action without a lawyer?
Yes. Consumer forums allow self-representation.
Q10. Why should I publish my case on Choice4Voice.com?
Because public visibility ensures accountability companies respond faster when cases go public.
