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Submit your complaint →A serious complaint has been raised against Paytm and NorthernArc Capital for harassment and negligence in processing a merchant loan foreclosure. The complainant’s friend has been unable to close the loan since 22 October 2025 due to a persistent “Please retry after 24 hours” error on the Paytm Business Loan platform. Despite repeated complaints and follow-ups, no resolution has been provided. Choice4Voice.com highlights this case and explains how affected customers can file legal complaints and seek justice with our help.
Complaint Summary Table
| Particulars | Details |
|---|---|
| Complainant Name | Raised by Deepanshu Sachdeva (on behalf of a friend) |
| Designation | Deputy Manager at State Bank of India |
| Company/Brand | Paytm and NorthernArc Capital |
| Nature of Complaint | Harassment and delay in loan foreclosure due to technical fault |
| Date of Incident | Since 22 October 2025 |
| Complaint Ticket No. | 500001979984 |
| Platform/Service Involved | Paytm Business Loan Foreclosure Portal |
| Issue Summary | Merchant unable to foreclose loan due to persistent technical error and non-responsiveness from Paytm and NorthernArc Capital |
| Complainant’s Action Taken | Raised multiple complaints with customer care, grievance team, and nodal officers |
| Company’s Response | No concrete resolution provided |
| Financial Impact | Additional interest charged due to delay |
| Emotional Impact | Mental distress caused by prolonged harassment |
Full Complaint Details
Deepanshu Sachdeva, Deputy Manager at State Bank of India, has brought to public attention a case of serious harassment and negligence by Paytm and its lending partner NorthernArc Capital. The complaint revolves around a merchant loan foreclosure that has been pending since 22 October 2025, when the borrower first attempted to close the loan.
Despite several attempts to process the foreclosure through the Paytm Business Loan platform, the user continuously encountered a technical error stating “Please retry after 24 hours.”
Even after raising multiple complaints and escalating the issue through:
- Paytm customer care
- NorthernArc Capital grievance desk
- Nodal officers of both organizations
…the borrower received no concrete action or assistance.
The delay in closure caused unnecessary interest charges, creating both financial losses and mental distress for the customer. Such negligence from major financial institutions like Paytm and NorthernArc Capital raises serious questions about transparency, accountability, and consumer protection in digital lending.
Legal Case Can Be Filed
Consumers facing similar issues can take multiple legal actions. Below are all possible legal cases that can be filed in this situation and how Choice4Voice.com can assist in each:
1. Consumer Court Case under Consumer Protection Act, 2019
- Grounds: Deficiency in service, unfair trade practice, and mental harassment.
- How Choice4Voice.com can help: Our legal support team can help you draft a Consumer Court complaint, compile all necessary proofs (emails, screenshots, ticket numbers), and file the case online or in your local District Consumer Forum.
2. RBI Ombudsman Complaint
- Grounds: Negligence in financial transactions and loan-related grievances.
- How Choice4Voice.com can help: We can guide you in filing a formal complaint with the RBI Integrated Ombudsman Scheme, including email templates, escalation formats, and case presentation support.
3. FIR for Financial Negligence and Harassment
- Grounds: Emotional and financial harassment caused by delay and non-response.
- How Choice4Voice.com can help: Our team can assist you with a pre-drafted FIR template for submission at your nearest cybercrime or police station.
4. Complaint to Digital Lending Grievance Cell
- Grounds: Mismanagement and system failures in digital lending platforms.
- How Choice4Voice.com can help: We can help escalate your complaint to the Digital Lending Grievance Cell of the Reserve Bank of India with detailed formatting and documentation.
5. Complaint to Ministry of Consumer Affairs (Govt. of India)
- Grounds: Violation of consumer rights and harassment by fintech institutions.
- How Choice4Voice.com can help: Choice4Voice.com can draft and file your case directly through the National Consumer Helpline (NCH) or CPGRAMS portal on your behalf.
How Choice4Voice.com Works
Choice4Voice.com is a consumer advocacy platform that helps customers raise their voice when big brands ignore genuine concerns.
Our process is completely transparent, neutral, and legal:
- Complaint Submission: Consumers submit their issues via our online form.
- Verification: We verify every complaint for authenticity to ensure only genuine cases are published.
- Publication: Once verified, the complaint is published on Choice4Voice.com and promoted across social media platforms like LinkedIn, creating public accountability for the brand.
- Brand Notification: We tag and notify the concerned brand to encourage resolution.
- Legal Assistance: If the issue remains unresolved, we guide the complainant to the correct legal authority or regulatory body, helping them file official complaints or FIRs.
Through public awareness and legal guidance, Choice4Voice.com ensures that every consumer’s voice is heard and every unethical corporate practice is exposed.
Author Section
Deepanshu Sachdeva is a Deputy Manager at the State Bank of India, a reputed professional with expertise in financial operations and customer relations. He raised this issue publicly on behalf of his friend to expose the negligence faced by merchants using Paytm’s business loan services. His proactive stance highlights his dedication to fairness, financial transparency, and consumer justice.
Q&A
Q1. What is the issue with Paytm Business Loan foreclosure?
A1. The Paytm Business Loan platform is showing persistent technical errors that prevent users from closing their loans.
Q2. Who is responsible for loan foreclosures in Paytm?
A2. Paytm and its lending partners like NorthernArc Capital are responsible for processing foreclosure requests.
Q3. What can I do if my Paytm loan foreclosure is delayed?
A3. You can escalate the issue to Paytm’s nodal officer, file a consumer complaint, or reach out to Choice4Voice.com for legal help.
Q4. Can I file a consumer court case against Paytm?
A4. Yes, under the Consumer Protection Act, 2019, you can file for deficiency in service.
Q5. How can Choice4Voice.com help me with Paytm complaints?
A5. Choice4Voice.com verifies your case, publishes it, and guides you through legal filing processes.
Q6. What are the steps to file an RBI Ombudsman complaint against Paytm?
A6. You can submit your grievance via the RBI Ombudsman portal with all relevant documents.
Q7. Can I claim compensation for mental harassment caused by Paytm?
A7. Yes, you can claim compensation through the Consumer Forum for mental and financial distress.
Q8. Is NorthernArc Capital liable for delays in loan closure?
A8. Yes, as Paytm’s lending partner, NorthernArc Capital shares responsibility.
Q9. What is the complaint email for Paytm?
A9. You can contact nodalofficer@paytm.com or care@paytm.com for grievance redressal.
Q10. What proof should I collect before filing a complaint?
A10. Keep transaction receipts, screenshots, ticket numbers, and email trails as evidence.
Q11. How long does it take for RBI to respond to a complaint?
A11. Usually, the RBI Ombudsman responds within 30 days of filing.
Q12. Can I file a cybercrime complaint in this case?
A12. Yes, if there’s financial fraud or system manipulation, you can file at cybercrime.gov.in.
Q13. Does Paytm charge for loan foreclosure?
A13. Generally, foreclosure fees depend on the loan agreement, but delays due to errors should not cause extra charges.
Q14. How can Choice4Voice.com help escalate this issue?
A14. By publishing the case publicly and legally assisting with complaint drafting.
Q15. What are the laws protecting digital borrowers in India?
A15. The RBI Digital Lending Guidelines 2022 and Consumer Protection Act 2019 protect such borrowers.
Q16. Can I take Paytm to court for financial negligence?
A16. Yes, you can approach the District Consumer Forum or file a civil case.
Q17. What is NorthernArc Capital’s role in Paytm loans?
A17. It acts as a lending partner, managing disbursal and foreclosure processes.
Q18. How to contact Choice4Voice.com for legal support?
A18. Visit Choice4Voice.com and submit your complaint through the official form.
Q19. What documents are needed for a Consumer Forum case?
A19. ID proof, complaint summary, communication records, and financial statements.
Q20. What happens after filing through Choice4Voice.com?
A20. Your complaint is verified, published, and escalated to appropriate legal authorities for resolution.
Published by: Choice4Voice.com
Empowering Consumers | Exposing Corporate Negligence | Driving Accountability
