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Submit your complaint →Business owner G. Jemish Anaghan from Rajkot, Gujarat, has accused ICICI Bank of ignoring a serious cheating complaint involving a loan of ₹ 46.43 lakh. Despite repeatedly emailing senior management including the MD & CEO for 15 months, no action has been taken. The case highlights concerns of internal involvement and accountability lapses. Choice4Voice.com examines the legal remedies and steps available to the complainant and other affected consumers.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | G. Jemish Anaghan |
| Profession | Business Owner |
| Complaint Type | Loan Fraud / Negligence / Non-response from ICICI Bank |
| Bank Name | ICICI Bank – Jay Hind Press Rajkot Branch, Gujarat |
| Loan Number | LQDGA00049624666 |
| Loan Amount | ₹ 46,43,100 |
| Duration of Dispute | 15 months and ongoing |
| Key Accusation | Bank staff, from area credit manager to senior management, allegedly involved in a cheating case |
| Emails Sent To | Head of Service Quality, Principal Nodal Officer, Senior Management, MD & CEO of ICICI Bank |
| Current Status | No response from bank officials; no resolution initiated |
Full Complaint Details
G. Jemish Anaghan, a verified business owner from Rajkot, Gujarat, has raised a strong allegation against ICICI Bank, claiming the bank has failed to resolve a serious cheating issue related to a loan of ₹ 46.43 lakh for over 15 months.
According to his LinkedIn post, the complainant has sent multiple escalation emails to:
- Head of Service Quality
- Principal Nodal Officer
- Senior Management
- Managing Director and Chief Executive Officer
However, none of these emails received a response or initiated any visible action.
Jemish’s post directly questions the credibility and ethics of ICICI Bank’s leadership, stating that the institution appears to be shielding its employees involved in the fraudulent loan deal rather than taking disciplinary action. The issue allegedly involves employees ranging from the area credit manager up to senior management.
The prolonged silence, despite 15 months of follow-up, suggests systemic failure in grievance redressal within the bank.
Legal Case Can Be Filed
Based on the complaint details, several legal provisions apply:
- Section 420, Indian Penal Code (IPC) – Cheating and dishonest inducement causing financial loss.
- Section 406 IPC – Criminal breach of trust by bank officials.
- Section 120B IPC – Criminal conspiracy if multiple staff members are involved.
- Section 43 & 66 IT Act 2000 – If digital documents or loan applications were tampered.
- Consumer Protection Act 2019 – For deficiency in service and mental harassment.
- Banking Regulation Act 1949 & RBI Ombudsman Scheme – For failure to respond to escalated complaints.
How Choice4Voice.com Can Help
Choice4Voice.com empowers consumers to stand up against banking negligence and financial misconduct.
Here’s how the platform can assist:
- Verification & Publication – Complaints are reviewed and published to ensure visibility and credibility.
- Awareness & Pressure – The case is highlighted on Choice4Voice.com and LinkedIn to create public accountability.
- Legal Direction – Guidance on filing FIRs, RBI Ombudsman complaints, and Consumer Forum cases.
- Documentation Support – Pre-drafted templates for email complaints, FIRs, and regulatory submissions.
- Corporate Escalation – Assistance in sending structured legal escalations to senior bank authorities.
Applicable Authorities
| Authority | Purpose |
|---|---|
| RBI Banking Ombudsman | For non-response and negligence by ICICI Bank. |
| Consumer Forum (E-Daakhil) | For compensation due to deficiency in service and mental harassment. |
| Economic Offences Wing (EOW) | To probe suspected loan fraud and employee collusion. |
| Ministry of Corporate Affairs (MCA) | For reporting management malpractice and internal corruption. |
Step-by-Step Complaint Filing Guide
1. File with RBI Ombudsman
- Visit https://cms.rbi.org.in
- Select ICICI Bank → Loan/Recovery Related Complaint
- Attach copies of emails, loan documents, and bank responses (if any).
2. Submit to Consumer Forum
- Go to https://edaakhil.nic.in
- Choose Banking Services → Negligence and Harassment
- Claim refund and damages for mental stress and delayed response.
3. Lodge Police Complaint
- File an FIR under Sections 420 and 406 IPC for loan cheating.
- Include loan number LQDGA00049624666 and branch details.
4. Write to ICICI Bank Grievance Team
Email: headservicequality@icicibank.com
Subject: Non-Resolution of Fraud Case – Loan No. LQDGA00049624666 (Jay Hind Press Rajkot Branch)
Pre-Drafted Email Template
To: headservicequality@icicibank.com
Subject: Non-Resolution of Loan Fraud Case LQDGA00049624666 – Request for Immediate Action
Dear ICICI Bank Service Quality Team,
I am writing to escalate a pending fraud case related to my loan account LQDGA00049624666 from your Jay Hind Press Rajkot branch.
Despite 15 months of continuous emails to the Head of Service Quality, PNO, and senior management—including the MD & CEO—no resolution has been provided.
This reflects gross negligence and deficiency in service from the bank’s side. Kindly acknowledge this complaint and initiate an investigation immediately to avoid further legal action.
Sincerely,
G. Jemish Anaghan
About ICICI Bank
ICICI Bank Limited is one of India’s largest private-sector banks, headquartered in Mumbai. It offers retail and corporate loans, credit facilities, and digital banking services. Under RBI regulations, the bank is obligated to acknowledge and resolve customer complaints within 30 days of escalation.
Author
G. Jemish Anaghan is a business owner based in Rajkot, Gujarat. He has been actively seeking justice in his loan dispute with ICICI Bank for over 15 months. His post reflects frustration with the bank’s grievance redressal system and serves as a call for accountability within India’s banking sector.
Q&A on Bank Loan Frauds in India
Q1. What should I do if my bank ignores a loan fraud complaint?
A: File with the RBI Ombudsman and Consumer Forum simultaneously.
Q2. How long does a bank have to reply to a complaint?
A: Within 30 days under RBI guidelines.
Q3. Can a bank employee be prosecuted for loan fraud?
A: Yes, under Sections 406 and 420 IPC.
Q4. Is email communication a valid proof in banking disputes?
A: Yes, emails are accepted as official evidence.
Q5. What is the maximum compensation Consumer Forum can award?
A: Up to ₹ 1 crore depending on the loss and jurisdiction.
Q6. Can ICICI Bank ignore emails to its MD and PNO?
A: No, failure to acknowledge is a violation of RBI Service Charter.
Q7. Where can I find loan fraud judgments in India?
A: On the National Consumer Disputes Redressal Commission (NCDRC) website.
Q8. What is the role of the Economic Offences Wing (EOW)?
A: It investigates serious financial and loan frauds.
Q9. Can Choice4Voice.com publish my banking complaint?
A: Yes, after verification and documentation.
Q10. How can a borrower prove internal collusion in a bank?
A: By collecting evidence of emails, transaction trails, and employee communications.
Q11. Can RBI penalize ICICI Bank for non-response?
A: Yes, RBI can impose monetary and reputational penalties.
Q12. What does ‘Deficiency in Service’ mean?
A: Failure to deliver timely and responsible banking support.
Q13. Can I approach court directly for loan fraud?
A: Yes, via civil or criminal proceedings depending on the case.
Q14. What documents are needed for a Consumer Forum filing?
A: Loan agreement, bank letters, email trail, and FIR (if applicable).
Q15. How does Choice4Voice.com help in bank fraud cases?
A: By publishing, advising, and helping victims escalate to legal channels.
Q16. Can loan fraud affect credit score?
A: Yes, but CIBIL can correct it after investigation.
Q17. How to contact ICICI Bank Principal Nodal Officer?
A: Through the grievance link on ICICI Bank’s official website.
Q18. Can a borrower sue the bank for mental harassment?
A: Yes, under Consumer Protection Act 2019.
Q19. Is it advisable to go public with bank complaints?
A: Yes, public pressure often leads to faster resolution.
Q20. Does Choice4Voice.com charge for publishing cases?
A: No, genuine consumer complaints are published free of cost after verification.
Published by:
Choice4Voice.com – India’s Consumer Advocacy Platform
Helping citizens fight for justice against financial fraud and corporate negligence.
