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Submit your complaint →Jayesh Jagtap, an Oracle professional, has accused Airtel of providing false information about OTT benefits while converting his prepaid number to postpaid. Despite repeated follow-ups, Airtel has not resolved the issue or responded. Choice4Voice.com investigates the complaint and explains how consumers can take legal action against misleading commitments by telecom companies.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Jayesh Jagtap |
| — | |
| — | |
| Complaint Type | Misleading Information & Poor Customer Support |
| Company/Brand | Airtel |
| Product/Service | Airtel Black Postpaid Conversion |
| Date of Incident | 28 October 2025 |
| Order/Service Reference | ₹249 and ₹349 Postpaid Plan |
| Company’s Response | No response received despite multiple emails |
| Status | Unresolved |
| Platform | |
| Original Post URL | View Original LinkedIn Post |
Full Complaint Summary
Airtel’s reputation for offering premium postpaid experiences has been questioned by customer Jayesh Jagtap, who shared his disappointing experience on LinkedIn.
Jayesh, an Airtel Black customer, contacted the company’s support team on 28th October 2025 around 6:30 PM to inquire about the ₹249 plan that included OTT benefits. The executive assured him that converting his prepaid number to the ₹349 postpaid plan would provide access to OTT platforms such as Disney+ Hotstar and Zee5.
Trusting this assurance, Jayesh converted his prepaid number to postpaid and discontinued his DTH service from the Airtel Black plan. He had recently recharged ₹498, which Airtel’s representative promised would be adjusted as ₹100 per month for five months.
However, once the conversion was complete, Jayesh discovered that neither Hotstar nor Zee5 were included in the plan. Despite sending three follow-up emails, he received no call or response from Airtel’s customer service.
To make matters worse, his mobile services were disrupted preventing him from making calls and his ₹548 recharge went to waste.
Jayesh called this experience “extremely frustrating and dishonest”, highlighting the need for transparency in Airtel’s customer communication.
Legal Case Can Be Filed
Consumers facing similar issues with misleading information or false commitments can file complaints under multiple laws:
| Applicable Law / Authority | Nature of Complaint | Action Possible |
|---|---|---|
| Consumer Protection Act, 2019 | Misleading information, false promise, service deficiency | File a case in District Consumer Forum for refund and compensation |
| Telecom Regulatory Authority of India (TRAI) | Unethical business practices by telecom providers | File complaint via trai.gov.in |
| Department of Telecommunications (DoT) | Poor network and postpaid service disruption | File grievance under PG Portal |
| Cyber Crime Portal (cybercrime.gov.in) | If customer data was mishandled during plan conversion | Report possible digital fraud |
| Legal Notice via Consumer Lawyer | Non-resolution despite repeated complaints | Send legal notice for breach of assurance and mental harassment |
How Choice4Voice.com Can Help
At Choice4Voice.com, we specialize in helping customers like Jayesh raise their voices against unfair corporate practices.
Our team:
- Reviews complaints and verifies documentation
- Publishes cases publicly to increase accountability
- Helps consumers file cases in the Consumer Forum or TRAI
- Provides ready-to-use legal templates for FIRs, ombudsman complaints, and formal notices
If Airtel fails to act, Choice4Voice.com can help Jayesh file an official consumer case seeking refund and compensation for the mental distress and financial loss.
Step-by-Step Guide to File a Complaint Against Airtel
- Collect Evidence: Keep all call logs, screenshots, recharge invoices, and customer care emails.
- Write a Formal Complaint: Address it to Airtel’s Grievance Officer (available on their official website).
- Escalate to TRAI or DoT: File a complaint if Airtel doesn’t respond within 30 days.
- File a Consumer Case: Visit consumerhelpline.gov.in and file for deficiency in service.
- Contact Choice4Voice.com: Submit your complaint through our portal for professional drafting and wider reach.
Pre-Drafted Legal Templates
Below are pre-drafted complaint formats that can help victims of telecom frauds or misleading promises:
- Consumer Forum Complaint Template (Service Deficiency)
- Email Format to Airtel Grievance Officer
- Complaint Draft to TRAI & DoT
- FIR Format (If Digital or Billing Fraud is Suspected)
(These templates are available upon request at Choice4Voice.com)
Author
Jayesh Jagtap is an Oracle Applications Technical Expert specializing in Oracle SCM, PL/SQL, and Apex development. With years of professional experience in enterprise systems, Jayesh has been a loyal Airtel Black customer but faced unprofessional handling and misleading commitments, prompting him to share his story publicly.
How Choice4Voice.com Works
Choice4Voice.com is India’s trusted consumer-complaint platform helping people who face negligence from companies.
Here’s how it works:
- Submit Complaint: Users share their verified issues through our official form.
- Verification: We verify the facts and evidence to ensure authenticity.
- Publication: Genuine complaints are published on our site and shared on LinkedIn for public awareness.
- Corporate Escalation: We tag the concerned company to ensure visibility and push for resolution.
- Legal Assistance: For unresolved matters, we guide users on how to take legal or regulatory action.
By amplifying consumer voices, Choice4Voice.com holds brands accountable while promoting fair and transparent business practices.
Q&A About Airtel Complaints
Q1. How can I contact Airtel’s grievance officer?
A: Visit Airtel’s official website under “Contact Us” and select “Grievance Redressal.” Each region has a designated officer.
Q2. Can Airtel deny promised OTT benefits after conversion?
A: No. If a verbal or written commitment was made, you can claim compensation under the Consumer Protection Act.
Q3. How do I get a refund for a wrong Airtel recharge?
A: File a complaint via Airtel Thanks app → Help → Transaction History → Raise Issue.
Q4. Can TRAI take action against Airtel for misleading plans?
A: Yes, TRAI can investigate deceptive promotional claims and fine telecom operators.
Q5. How long does Airtel take to respond to complaints?
A: Typically 7–10 working days. If unresolved, escalate to Appellate Authority.
Q6. Can I move my Airtel postpaid number back to prepaid?
A: Yes, after clearing all dues, you can request reconversion.
Q7. Is verbal commitment from Airtel executives legally binding?
A: If it influenced your purchase decision, yes — it can be treated as misrepresentation.
Q8. How to complain if Airtel blocks outgoing calls unfairly?
A: Raise a service request online and escalate to DoT PG Portal if unresolved.
Q9. Can Airtel charge differently than advertised plan price?
A: No, telecoms must display accurate pricing as per TRAI guidelines.
Q10. How to get proof of Airtel plan details?
A: Request a plan confirmation email from customer care.
Q11. Where to file consumer case for telecom issues?
A: Use consumerhelpline.gov.in or your local District Commission.
Q12. What if Airtel doesn’t reply to emails?
A: Escalate through nodal.officer@airtel.com and appellate.authority@airtel.com.
Q13. Can I claim refund for unused OTT subscription?
A: Yes, if benefits were never activated despite payment.
Q14. How to prove misleading information?
A: Save chat transcripts, call recordings, or written assurances.
Q15. What is the TRAI complaint contact link?
A: https://trai.gov.in/complaints
Q16. Can I claim mental harassment compensation?
A: Yes, courts can award compensation for stress caused by false promises.
Q17. Does Airtel have an ombudsman?
A: No, but TRAI and DoT handle telecom dispute escalations.
Q18. How can Choice4Voice.com assist in legal filing?
A: We help draft, verify, and publish cases for better visibility and faster action.
Q19. How long does a Consumer Forum case take?
A: Around 3–6 months for hearing, depending on evidence.
Q20. How to ensure Airtel executives don’t mislead again?
A: Always request written confirmation or an email before agreeing to plan changes.
Published by: Choice4Voice.com — Empowering Consumers. Exposing Negligence.
