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Submit your complaint →Sales Executive Arka Provo Paul shared his frustrating Diwali experience after Swiggy accepted his whiskey order but failed to assign a delivery partner. Despite confirming the delivery time, the order remained undelivered, leaving the customer disappointed. Choice4Voice.com highlights this issue and explains what legal options consumers have when food delivery platforms fail to fulfill confirmed orders.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Arka Provo Paul |
| — | |
| Complaint Type | Failed Delivery / Poor Service |
| Company/Brand | Swiggy |
| Product/Service | Online Food & Beverage Delivery |
| Date of Incident | Diwali Night, October 2025 |
| Issue Description | Order accepted and confirmed but no delivery partner assigned |
| Company’s Response | None reported |
| Status | Unresolved |
| Platform | |
| Original Post URL | View Original LinkedIn Post |
Full Complaint Summary
Arka Provo Paul, a Sales Executive, took to LinkedIn to share his disappointing Diwali night experience with Swiggy one of India’s leading food delivery platforms.
According to his post, Arka placed an order for whiskey through Swiggy, which confirmed that delivery would take place between 9:30 PM and 9:45 PM. Trusting the confirmation, he looked forward to celebrating Diwali with lights and spirits.
However, as time passed, he realized something was off. The order status showed “Packed Ready for Dispatch,” but Swiggy’s system displayed a message saying:
“We don’t have a delivery partner right now.”
This meant the order was accepted, payment processed, and food (or beverage) prepared yet Swiggy had no rider available to deliver it.
The experience left Arka frustrated and disheartened. He sarcastically questioned the company’s efficiency, asking why Swiggy accepted an order if they couldn’t deliver it.
His post concluded with a powerful statement “Customer experience isn’t about refunds; it’s about respect.”
He also humorously tagged Zomato, suggesting it might be time for them to launch “Zomato Spirits” to deliver what others fail to.
Legal Case Can Be Filed
Consumers who face non-delivery after confirmed acceptance can file cases under multiple laws. Here’s how:
| Applicable Law / Authority | Nature of Complaint | Possible Action |
|---|---|---|
| Consumer Protection Act, 2019 | Deficiency in service, confirmed order not fulfilled | File complaint for refund + compensation for harassment |
| Legal Metrology (Packaged Commodities) Rules | Misrepresentation of delivery timeline | Report to State Consumer Department |
| IT Act, 2000 (Digital Misrepresentation) | Accepting payments without providing service | File grievance on cybercrime.gov.in |
| Food Safety and Standards Authority of India (FSSAI) | If alcohol/food delivery caused safety or legality concerns | File report via fssai.gov.in |
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand with customers like Arka who experience poor service and unfulfilled commitments by digital platforms.
We help by:
- Reviewing and verifying each case before publishing
- Amplifying genuine complaints across media and LinkedIn
- Guiding consumers on legal steps to claim compensation
- Providing ready-to-use legal templates for consumer forum and cyber grievance filings
If Swiggy continues to ignore such issues, we can help victims file official complaints through the Consumer Forum for mental harassment, refund, and penalty.
Step-by-Step Guide: How to File a Complaint Against Swiggy
- Collect Proof: Save order ID, payment receipt, chat logs, and screenshots of delivery status.
- Write to Swiggy Support: Email to support@swiggy.in explaining the issue clearly.
- Wait for 7 Days: If unresolved, escalate to grievance.officer@swiggy.in.
- File a Complaint on Consumer Helpline: Visit consumerhelpline.gov.in and file for service deficiency.
- Contact Choice4Voice.com: Submit your complaint for publication and legal guidance.
Pre-Drafted Legal Templates Available on Choice4Voice.com
- Consumer Forum Complaint for Non-Delivery
- Email to Swiggy Grievance Officer
- Complaint Format for Digital Fraud (IT Act)
- Notice Template for Refund + Compensation Claim
(These can be requested via the Choice4Voice.com complaint submission page.)
Author
Arka Provo Paul is a Sales Executive with verified professional credentials, known for his humor and transparency on LinkedIn. On Diwali night 2025, he shared his personal experience with Swiggy’s service failure highlighting the growing problem of AI-driven order acceptance without human accountability in delivery apps.
How Choice4Voice.com Works
Choice4Voice.com is India’s fastest-growing consumer grievance platform, helping individuals highlight corporate negligence.
Here’s our process:
- Complaint Submission: Consumers file complaints through our verified portal.
- Verification: We cross-check details for authenticity.
- Publication: Genuine cases are published publicly on our website and LinkedIn.
- Escalation: The case is tagged to the brand for official response.
- Legal Support: If unresolved, we guide the consumer on how to file official complaints with the Consumer Forum, FSSAI, or RBI, depending on case type.
Our mission is to ensure every voice is heard and every injustice documented.
Q&A About Swiggy Complaints
Q1. Can I get a refund if Swiggy accepted but didn’t deliver my order?
A: Yes, under the Consumer Protection Act, you can claim a full refund and compensation.
Q2. What if Swiggy says “no delivery partner available” after confirming order?
A: This is a service failure. Report it to Swiggy and escalate to the Consumer Forum if unresolved.
Q3. How do I email Swiggy’s customer support?
A: You can email support@swiggy.in or use the in-app chat feature.
Q4. What if Swiggy delays refund beyond 7 days?
A: Escalate to grievance.officer@swiggy.in and then file a complaint on consumerhelpline.gov.in.
Q5. Can Swiggy be penalized for false delivery confirmations?
A: Yes. The District Consumer Forum can order monetary penalties for misrepresentation.
Q6. What legal rights do Swiggy users have?
A: Right to timely delivery, right to information, and right to redressal under the Consumer Protection Act.
Q7. How to check refund status from Swiggy?
A: Log in → Help → Past Orders → Select Issue → Refund Status.
Q8. Can I claim for emotional distress?
A: Yes, mental harassment due to poor service can be included in your claim.
Q9. Is Swiggy obligated to ensure delivery partner availability?
A: Yes, once an order is accepted, the company must complete the transaction.
Q10. Can I sue Swiggy for repeated delivery failures?
A: Yes, you can file for service deficiency and pattern negligence.
Q11. What are Swiggy’s grievance timelines?
A: They must acknowledge within 48 hours and resolve within 7 days.
Q12. Can Swiggy ban customers who complain publicly?
A: No, such action would violate consumer rights.
Q13. How do I contact Swiggy on social media?
A: Tag @SwiggyCares on X (Twitter) and Swiggy India on LinkedIn.
Q14. Does Swiggy refund instantly for failed orders?
A: Refunds usually take 2–5 business days.
Q15. What proof is required for legal filing?
A: Payment confirmation, order ID, app screenshots, and communication logs.
Q16. How to approach the Consumer Forum for food delivery issues?
A: Visit consumerhelpline.gov.in and register your complaint digitally.
Q17. Is there an Ombudsman for food delivery apps?
A: No, complaints fall under Consumer Affairs Department and local consumer courts.
Q18. Can Choice4Voice.com help me draft a complaint letter?
A: Yes, we provide pre-verified complaint formats for all major brands.
Q19. What if Swiggy repeatedly assigns no riders in my area?
A: Report chronic service failure to FSSAI and your State Consumer Department.
Q20. How can I avoid such issues in the future?
A: Check real-time delivery availability before placing time-sensitive or festival orders.
Published by: Choice4Voice.com — India’s Voice Against Corporate Negligence.
