Complainant Name: Mehul Srinath
Platform Found On: LinkedIn
Original Post Link: LinkedIn post link
Order IDs: 216088512, 216086568
Brand Involved: ShopClues
Products Ordered:
- Alpha Dosa Non-Stick Tawa
- Digimate Jackbeat Wired Earphones
Complaint Summary:
We came across a complaint publicly shared by Mehul Srinath on LinkedIn regarding a highly disappointing shopping experience with ShopClues.
Mehul placed two separate orders for:
- Alpha Dosa Non-Stick Tawa
- Digimate Jackbeat Wired Earphones
However, what he received was completely unacceptable:
- The earphones were completely dead and non-functional right out of the box.
- The dosa tawa was clearly used, with signs that it had been previously owned and returned by another customer.
He immediately contacted ShopClues support for a return or replacement, especially since the product listing clearly stated that return/replacement was available. Unfortunately, the support team refused his request, replying with what he describes as copy-paste responses, claiming:
“We have verified with the merchant and courier partner. The items were delivered in good condition.”
Customer’s Concerns:
- Why is ShopClues verifying with the courier partner for product condition issues that are clearly unrelated to delivery?
- How can a used product and a defective electronic item be treated as successfully delivered in “good condition”?
- Why is the return policy being ignored, despite being mentioned at the time of purchase?
Customer’s Words:
“I think ShopClues is cheating customers. They are not ready to provide any return or replacement. Friends, don’t order from this company. They are running a complete fraud.”
Our Take:
If Mehul’s claims are true, this reflects a serious issue with ShopClues’ product quality control and customer service accountability. Denying returns for used or non-functional items violates basic consumer rights.
We urge ShopClues to:
- Re-investigate this complaint properly
- Accept the return or issue a replacement/refund
- Stop using canned replies and address real product issues with sincerity
📢 Have you faced a similar issue with ShopClues or any other online platform?
Submit your complaint on Choice4Voice.com — we will feature your case and help you get the attention you deserve.