If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Independent Consultant Rahul R. highlights Axis Bank’s 3-day transaction failure due to website and app malfunction. Read how Choice4Voice.com can help customers file RBI and Consumer Forum complaints against Axis Bank for service disruptions and poor support response.
Complaint Summary : Rahul R. vs Axis Bank – 3-Day Transaction Outage Complaint & Customer Support Failure | Choice4Voice.com
| Complainant Name | Rahul R. |
|---|---|
| Profession | Independent Consultant @ Consultium.io |
| Company | Axis Bank |
| Issue | Transaction failure and app/website outage for 3 days |
| Duration of Issue | 3 days continuous downtime |
| Complaint Type | Service Disruption / Technical Glitch / Customer Support Failure |
| Resolution Sought | Immediate service restoration and accountability |
| Platform | |
| Original Post URL | LinkedIn Post by Rahul R. |
Detailed Complaint Overview
Independent consultant Rahul R., associated with Consultium.io, publicly raised a strong concern against Axis Bank over three consecutive days of transaction failure. According to his post, both the Axis Bank website and mobile app were non-functional, preventing customers from performing any essential banking activities.
Despite raising multiple service tickets, Rahul stated that no resolution or official update was provided by Axis Bank. The corporate support team, relationship manager, and even the bank branch manager reportedly remained unresponsive, leading to frustration among users and affecting business operations.
Rahul urged Axis Bank to issue a public notification acknowledging the outage, stating that remaining silent during such prolonged downtime severely impacts customer trust and financial reliability.
How Choice4Voice.com Can Help
At Choice4Voice.com, we understand how digital banking failures can disrupt business and personal finance. Our platform is dedicated to amplifying such consumer complaints, ensuring companies like Axis Bank are held accountable through legal, regulatory, and public channels.
Our Assistance Includes:
- Drafting Formal Complaints to Axis Bank’s nodal office and the RBI Ombudsman.
- Publishing Verified Cases on Choice4Voice.com and LinkedIn for wider visibility.
- Guidance on Legal Remedies, including Consumer Court and compensation claims.
- Support in Follow-Ups until a satisfactory resolution is achieved.
If you are facing similar service disruptions from your bank, you can file your complaint with Choice4Voice.com, and our advocacy team will help you take it forward.
Legal Case Can Be Filed
Applicable Legal Cases
- Deficiency in Banking Service (Consumer Protection Act, 2019)
- Bank’s failure to maintain functional digital services constitutes deficiency in service.
- Violation of RBI Digital Banking Guidelines
- RBI mandates uptime and transparency in digital service operations.
- Negligence in Financial Operations
- Unannounced service outage may cause financial loss and emotional distress.
- Unfair Trade Practice
- Non-communication of technical failures can be seen as concealment of material facts.
Authorities Where Complaint Can Be Filed
| Authority/Department | Complaint Type | Official Website / Email |
|---|---|---|
| RBI Integrated Ombudsman | Banking service outage or failure | https://cms.rbi.org.in |
| Axis Bank Nodal Officer | Service escalation and app issues | nodal.officer@axisbank.com |
| National Consumer Helpline | Customer harassment & negligence | https://consumerhelpline.gov.in |
| Consumer Forum (District) | Compensation for financial loss | https://edaakhil.nic.in |
| Cybercrime Portal (if data affected) | Digital security breach | https://cybercrime.gov.in |
Step-by-Step Complaint Filing Process
Step 1: Contact Axis Bank’s Nodal Officer
Send a formal email to nodal.officer@axisbank.com detailing:
- Dates of downtime
- Transaction failures
- Ticket numbers (if any)
- Impact on your business or personal transactions
Step 2: Escalate to RBI Ombudsman
If unresolved within 30 days, file an official complaint at https://cms.rbi.org.in. Choose “Deficiency in Banking Services” as the complaint type.
Step 3: File Consumer Forum Case
Submit your case on https://edaakhil.nic.in. You can claim refund, compensation, and damages for inconvenience or business loss.
Step 4: Amplify via Choice4Voice.com
Once verified, Choice4Voice.com will publish your case publicly to ensure Axis Bank addresses it transparently.
Pre-Drafted Complaint Templates
1. RBI Ombudsman Complaint Template
Subject: Non-Functional Axis Bank App & Website Causing Transaction Failure
Dear Sir/Madam,
I wish to lodge a complaint against Axis Bank for non-functional digital banking services over the last 3 days. Despite multiple tickets, neither service was restored nor any notification issued. This has caused significant inconvenience and financial disruption.Kindly initiate necessary action under the RBI Ombudsman Scheme for violation of digital service norms.
Regards,
[Your Full Name]
[Registered Email / Account Number]
2. Consumer Forum Complaint Template
Subject: Complaint Against Axis Bank for Service Outage and Deficiency in Service
Dear Sir/Madam,
I am filing a complaint against Axis Bank for non-operational app and website for 3 days. No official communication or response from support channels was received despite repeated complaints.I request a written apology, restoration of services, and compensation for the distress caused.
Regards,
[Your Name]
About Axis Bank
Axis Bank, India’s third-largest private sector bank, offers a wide range of digital and retail banking services. Despite its strong presence, users have repeatedly reported technical issues, delayed support responses, and poor handling of large-scale outages in recent months.
Such digital downtimes, if not transparently communicated, can erode consumer confidence in India’s fintech ecosystem.
Author Section
About Rahul R.:
Rahul R. is an independent consultant at Consultium.io, where he helps build expert marketplaces and supports recruitment technology solutions. With a background in business consulting and digital platform management, he actively advocates for better accountability and transparency in fintech operations.
Frequently Asked Questions (FAQ)
1. What should I do if Axis Bank’s app or website stops working?
Try logging in through alternative browsers or devices, and report the issue immediately via official email.
2. Can RBI take action against Axis Bank for downtime?
Yes. Under the Integrated Ombudsman Scheme, RBI can investigate service failure complaints.
3. How long can a bank website remain non-operational legally?
RBI expects 99.5% uptime; prolonged downtime without notice is a regulatory violation.
4. What evidence should I collect before filing a complaint?
Screenshots, ticket IDs, timestamps, and emails to the bank’s support.
5. Can I claim compensation for business loss?
Yes, through the Consumer Forum, you can demand monetary compensation.
6. What if Axis Bank doesn’t respond within 30 days?
Escalate to the RBI Ombudsman immediately.
7. Is Choice4Voice.com a legal help portal?
Choice4Voice.com assists in drafting and publicizing verified consumer cases for legal and social resolution.
8. Can I submit complaints for corporate accounts too?
Yes, both retail and business account holders can file complaints.
9. What if the issue reoccurs after resolution?
You can reopen the case with the Ombudsman citing recurrence.
10. Can RBI penalize Axis Bank for technical negligence?
Yes, RBI can impose fines for service failures impacting customers.
11. How do I check Axis Bank’s server status?
Monitor https://axisbank.com or trusted outage detection sites.
12. What happens if transactions fail during downtime?
The amount is usually reversed automatically within 7 working days.
13. Can delayed digital services be treated as deficiency in service?
Yes, under the Consumer Protection Act.
14. How can I contact Axis Bank support apart from app?
Use email – customer.services@axisbank.com or visit your nearest branch.
15. What if my EMI or bill payment failed due to downtime?
File for reversal and compensation for late payment charges.
16. Is Axis Bank the only one facing outages recently?
No, multiple banks have reported temporary digital glitches, but communication is key.
17. Does the RBI monitor digital service uptime?
Yes, all banks must report their uptime metrics to RBI.
18. How can Choice4Voice.com help in awareness?
By publishing verified cases and drawing media and regulator attention.
19. How long does the RBI Ombudsman process take?
Usually between 30 to 45 days after submission.
20. How can I submit my complaint to Choice4Voice.com?
Visit Choice4Voice.com and fill the official complaint submission form with your details.
✅ Choice4Voice.com – Where Consumer Complaints Turn into Collective Action.
If you are also facing technical or service issues with your bank, submit your complaint today and let your voice be heard.
