If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Marketing professional Abhismita Sen shares her frustrating experience with Axis Bank’s poor mobile app, lack of customer support, and repeated helpline failures. Read her full complaint, understand your consumer rights, and learn how Choice4Voice.com helps file cases against banks like Axis Bank for digital service negligence and customer harassment.
Complaint Summary : Abhismita Sen vs Axis Bank – Complaint on App Failure, No Customer Support & Unanswered Helplines | Choice4Voice.com
| Complainant Name | Abhismita Sen |
|---|---|
| Profession | Brand Storytelling & Marketing Expert |
| Company | Independent Professional |
| Against | Axis Bank |
| Issue Type | Mobile App Failure, Lack of Customer Support, Helpline Ignorance |
| Complaint Posted On | |
| Complaint Description | Axis Bank’s mobile app is not functioning properly, lacks proper chat or phone support, and the customer helpline remains unanswered despite multiple attempts. The user also reports repeated credit card calls and poor digital experience. |
| Status | Unresolved |
| Original Post Link | LinkedIn Source |
Full Complaint Story
Abhismita Sen, a marketing professional with over 10 years of experience in brand storytelling, shared her disappointment with Axis Bank’s mobile app and customer service on LinkedIn.
She described Axis Bank as “perhaps the worst bank in the history of banking,” highlighting that the mobile application seems intentionally complicated and user-unfriendly. Despite multiple attempts to seek assistance, she was unable to reach anyone at Axis Bank through chat or helpline support.
Abhismita mentioned that helplines remain unanswered, and users are left frustrated with constant promotional calls for credit cards up to seven or eight per day while genuine issues are ignored.
Her statement reflects a serious lapse in digital service standards and customer care response time, raising questions about Axis Bank’s accountability towards digital banking consumers.
She also mentioned that if not for the compulsion of maintaining a salary account, she would have closed it immediately and warned others to avoid such experiences.
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand by consumers like Abhismita Sen who face digital negligence or unresolved complaints from major banks.
We help victims of poor banking services by:
- Drafting and filing formal complaints to Axis Bank’s Grievance Redressal Team.
- Escalating cases to the Banking Ombudsman (RBI) under the RBI Integrated Ombudsman Scheme, 2021.
- Assisting in preparing consumer court cases if digital negligence or mental harassment is proven.
- Publishing genuine complaints to build public pressure for faster resolution.
If your bank app isn’t working, your requests are ignored, or helplines are not responding you can submit your case through our consumer complaint form on Choice4Voice.com.
Legal Case Can Be Filed
Consumers can take multiple legal routes against such service failures:
- RBI Banking Ombudsman Complaint – for unresolved digital or transaction-related issues.
- Consumer Court Case – under the Consumer Protection Act, 2019 for mental harassment and service deficiency.
- IT Act Complaint (Section 43A & 66) – for digital system failure or negligence in handling online transactions.
- Email to Axis Bank Nodal Officer – for official escalation (customercare@axisbank.com).
- FIR / Cyber Cell Complaint – if any digital fraud or transaction failure leads to financial loss.
Step-by-Step Complaint Filing Process:
- Visit the official Axis Bank grievance redressal page.
- File a Level 1 complaint online with details and screenshots.
- If unresolved in 30 days, escalate to the Nodal Officer.
- Still unresolved? File a Banking Ombudsman complaint via the RBI CMS Portal: https://cms.rbi.org.in
- For compensation or mental harassment, file a Consumer Forum case using our pre-drafted template on Choice4Voice.com.
About Axis Bank
Founded in 1993, Axis Bank is one of India’s largest private sector banks offering retail, corporate, and digital banking services. Despite strong market presence, frequent complaints highlight issues such as:
- Poor mobile app functionality
- Non-responsive customer support
- Repetitive telemarketing calls
- Delayed grievance redressal
Such recurring feedback from multiple consumers indicates an urgent need for Axis Bank to strengthen its digital banking infrastructure and customer relationship management systems.
Author
Abhismita Sen is a marketing professional and brand strategist with over a decade of experience in building resilient brand stories. She frequently shares insights on consumer experiences and brand responsibility. Her recent post highlights systemic inefficiencies in Axis Bank’s customer service and digital platforms.
Questions & Answers
Q1. What was the issue faced by Abhismita Sen with Axis Bank?
A1. She faced constant app failures, unresponsive helplines, and lack of customer support from Axis Bank.
Q2. Is Axis Bank’s mobile app reliable?
A2. Many customers have reported issues like app crashes, login failures, and delayed responses, questioning its reliability.
Q3. How can I complain about Axis Bank’s customer service?
A3. You can file a complaint via Axis Bank’s official website or escalate it to the RBI Ombudsman if unresolved.
Q4. What is the RBI Banking Ombudsman Scheme?
A4. It allows consumers to escalate unresolved banking grievances directly to the Reserve Bank of India.
Q5. Can I get compensation for poor digital banking services?
A5. Yes, under the Consumer Protection Act, you can claim compensation for mental harassment and service deficiency.
Q6. What are common complaints against Axis Bank?
A6. App malfunctions, unresponsive helplines, hidden charges, and aggressive telemarketing are frequent issues.
Q7. How long does Axis Bank take to resolve complaints?
A7. Generally 30 days, but if unresolved, the matter can be taken to the Banking Ombudsman.
Q8. Can I close my salary account with Axis Bank?
A8. Yes, you can submit a written request to your employer and Axis Bank branch to switch or close your account.
Q9. What email can I use to contact Axis Bank’s grievance officer?
A9. Use customercare@axisbank.com for escalations.
Q10. Does RBI take complaints against private banks like Axis Bank?
A10. Yes, RBI’s Integrated Ombudsman Scheme covers all scheduled commercial banks.
Q11. How can I raise an online complaint against Axis Bank?
A11. Visit https://www.axisbank.com/support and select “Lodge a Complaint.”
Q12. What is Choice4Voice.com?
A12. Choice4Voice.com is a consumer advocacy platform that helps citizens raise verified complaints and get resolution through social and legal channels.
Q13. Can Choice4Voice.com help escalate a complaint to RBI?
A13. Yes, Choice4Voice.com assists in preparing RBI complaint drafts and escalation letters.
Q14. What documents are required to file a bank complaint?
A14. Transaction proof, screenshots, complaint ticket number, and correspondence records.
Q15. Is there a fee to file an RBI Ombudsman complaint?
A15. No, the process is free of cost.
Q16. How long does RBI take to respond to complaints?
A16. Typically within 30–45 working days.
Q17. Can a consumer court penalize a bank?
A17. Yes, consumer courts can award compensation for deficiency in service.
Q18. What legal rights do customers have against digital banking failures?
A18. Consumers can file under Consumer Protection Act, 2019 and IT Act, 2000.
Q19. Can repeated credit card calls be reported as harassment?
A19. Yes, you can report it to TRAI or the bank’s grievance redressal team.
Q20. How to get support through Choice4Voice.com?
A20. Visit Choice4Voice.com, fill out the complaint submission form, and our team will verify and publish your case for public and legal visibility.
✅ This article is prepared exclusively for publication on Choice4Voice.com to raise awareness about poor digital banking experiences and empower consumers to take legal action effectively.
