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Submit your complaint →Nikhil Hambir, a P&C Insurance and Re-Insurance Business Professional, filed a complaint against Axis Bank for wrongly foreclosing his credit card EMI of ₹32,000. Despite assurance from the bank executive, Axis Bank later refused to correct the mistake. Choice4Voice.com highlights this serious case of service negligence.
Complaint Summary : Nikhil Hambir vs Axis Bank – EMI Closed in Error, Bank Refuses to Rebook Amount | Choice4Voice.com
| Field | Details |
|---|---|
| Customer Name | Nikhil Hambir |
| nikhilhambir2021@gmail.com | |
| Complaint Type | Service Negligence / EMI Mismanagement |
| Company/Brand | Axis Bank |
| Product/Service | Axis Bank Credit Card EMI Closure |
| Card Ending With | 3305 |
| Issue Description | Axis Bank wrongly foreclosed an EMI of ₹32,000 instead of ₹17,000 and later refused to rebook the amount despite admitting the mistake. |
| Date of Incident | October 29, 2025 |
| Company’s Response | Executive assured correction but refused assistance later |
| Source | Original LinkedIn post by Nikhil Hambir |
Full Complaint Details
Nikhil Hambir, a seasoned P&C Insurance and Re-Insurance Business Professional, has raised a serious complaint against Axis Bank for mishandling his credit card EMI and displaying unprofessional customer service behavior.
On October 29, 2025, Nikhil contacted Axis Bank’s credit card customer care to foreclose one EMI of ₹17,000. However, during the call, the Axis Bank executive mistakenly closed another EMI worth ₹32,000 as well.
The bank representative admitted the error on the same call and apologized, assuring Nikhil that the ₹32,000 EMI would be rebooked from the backend.
But the issue took a shocking turn when, on November 4, 2025, Axis Bank informed him that the mistakenly foreclosed ₹32,000 EMI could not be rebooked.
When Nikhil called the customer care again to request a resolution, the representative refused to help and instead tried to sell him new products and an extended card limit, ignoring the issue entirely.
Nikhil described this experience as “pathetic service by Axis Bank”, emphasizing that a customer should not suffer due to the mistake of a bank employee. He requested an immediate rebooking of the foreclosed EMI and a proper apology for the inconvenience caused.
Brand Overview: Axis Bank
Axis Bank is one of India’s leading private sector banks, offering a wide range of financial services. However, multiple recent complaints have surfaced regarding credit card mismanagement, EMI conversion failures, and misleading customer support responses, which raise concerns about accountability and internal checks.
- Official Website: www.axisbank.com
- Customer Care Email: customer.services@axisbank.com
Legal Case Can Be Filed
In this situation, several legal provisions may apply against Axis Bank for financial mismanagement and deficient service:
| Legal Provision | Authority | Description |
|---|---|---|
| Consumer Protection Act, 2019 (Section 35) | District Consumer Disputes Redressal Commission | File a complaint for mental harassment and financial negligence. |
| Banking Ombudsman Scheme (RBI) | RBI Ombudsman | File a grievance regarding wrongful EMI foreclosure and poor resolution. |
| Information Technology Act, 2000 (Section 43A) | RBI/Nodal Officer | If digital errors caused financial loss, compensation may be claimed. |
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure that verified consumer complaints like Nikhil’s are brought into public attention for quicker resolution. Once a case is submitted and verified:
- It is published publicly on our website and LinkedIn to pressure brands into responding.
- We connect with the brand’s grievance team to pursue fair redressal.
- If unresolved, we guide the complainant legally to file cases before the Consumer Forum or RBI Ombudsman.
Consumers facing similar issues can submit their complaints through our official form for support.
Step-by-Step Guide to File a Complaint Against Axis Bank
- Gather All Proofs:
Collect screenshots, transaction IDs, and recorded calls where the Axis Bank executive admitted the mistake. - Email Axis Bank Grievance Cell:
- Email: grievance.officer@axisbank.com
- Subject: Urgent: Wrong EMI Foreclosure on Credit Card (Card Ending 3305)
- Contact the Nodal Officer:
Visit Axis Bank’s grievance redressal page to find your region’s officer. - Escalate to the RBI Ombudsman:
If Axis Bank doesn’t respond within 30 days, file a complaint at cms.rbi.org.in. - Approach the Consumer Forum:
File a case for deficiency in service and mental harassment at the District Consumer Commission.
Author Section
About the Complainant:
Nikhil Hambir is a P&C Insurance and Re-Insurance Business Professional with extensive experience in financial operations and risk management. His complaint against Axis Bank reflects the frustration of many professionals who face negligence and poor accountability from financial institutions.
Commonly Asked Questions
1. What should I do if Axis Bank forecloses my EMI by mistake?
Immediately contact customer support and demand written confirmation for rebooking. Keep all call recordings and emails as proof.
2. Can Axis Bank refuse to correct its own mistake?
No. Under the Consumer Protection Act, a bank must correct errors caused by its representatives.
3. How can I escalate unresolved Axis Bank issues?
Use the three-tier grievance system — Customer Care → Nodal Officer → RBI Ombudsman.
4. How long does Axis Bank take to resolve complaints?
Ideally within 30 days. If delayed, consumers can file a case with the RBI Ombudsman.
5. What if Axis Bank denies refund or rebooking?
You can demand compensation through the District Consumer Forum.
6. Can Choice4Voice.com help me draft a complaint to the Ombudsman?
Yes. We provide pre-drafted templates and step-by-step guidance.
7. Is there any RBI policy covering such bank errors?
Yes. Under the RBI Banking Ombudsman Scheme, compensation can be claimed for customer losses due to negligence.
8. Can I demand written clarification from Axis Bank?
Yes. Always request written confirmation of verbal promises to avoid disputes.
9. Does Axis Bank record all customer calls?
Yes. You can request copies under grievance proceedings.
10. Can I share my issue publicly if unresolved?
Yes. As long as it’s factual, it’s your right under freedom of expression.
11. Is it safe to publish financial complaints online?
Yes. Choice4Voice.com masks personal details for privacy protection.
12. How do I file an FIR for banking misrepresentation?
You can file it at your local cybercrime police station or through cybercrime.gov.in.
13. What proof is most effective for consumer cases?
Call recordings, screenshots, emails, and account statements are legally admissible.
14. Can Axis Bank charge fees for rebooking an EMI?
No, not if the mistake originated from their end.
15. How to contact Axis Bank’s senior management for escalation?
You can email grievance.officer@axisbank.com or use the Axis Bank escalation portal.
16. How to avoid such issues in future?
Always reconfirm transaction details and get closure acknowledgments on email.
17. Is there any penalty for Axis Bank under RBI rules for errors?
Yes. Repeated negligence may attract penalties under RBI guidelines.
18. What if Axis Bank executive offers unrelated products instead of help?
Note the employee’s details and raise a complaint about mis-selling.
19. How can I file my complaint on Choice4Voice.com?
Visit Choice4Voice.com → Click “Submit Complaint” → Fill out the verified form.
20. What kind of cases does Choice4Voice.com publish?
We publish verified complaints related to fraud, misrepresentation, fake promises, and service negligence across sectors.
