Complainant Name: Vaibhav Garg
Profession: Software Engineer at Tata Consultancy Services (TCS)
Platform Found On: LinkedIn
Original Post Link: LinkedIn Post URL
Company Involved: Zoomcar
Issue Type: Host Program – Legal Liability, Financial Loss, Negligence
Court Case Involved: MACT Claim – ₹1.54 Crore
Complaint Summary:
Vaibhav Garg, a software engineer at TCS, shared a harrowing experience as a Zoomcar Host, warning others about the serious risks and lack of support associated with the program. What began as an opportunity to earn passive income by renting out his vehicle, quickly turned into a nightmare involving a fatal accident, court case, and months of mental distress.
Key Allegations:
🚨 Major Accident During Booking:
Vaibhav’s car was involved in a tragic accident during a Zoomcar booking, which led to a fatality. As the registered vehicle owner, Vaibhav is now facing a ₹1.54 crore MACT (Motor Accident Claims Tribunal) legal claim.
⚖️ No Legal Support from Zoomcar:
Although Zoomcar initially promised to arrange legal help, Vaibhav claims:
- The lawyer provided represents only Zoomcar, not the car owner.
- He was told to hire the same lawyer personally, at his own cost, if he wanted representation.
💸 Broken Reimbursement Promises:
- Vaibhav submitted bills for food and fuel expenses incurred during legal procedures.
- Zoomcar initially committed to reimbursing him, but later backtracked with no explanation.
🚗 Car Abandoned for Months:
- The vehicle was first left at a police station, then moved to a Zoomcar garage, where it still sits unrepaired.
- No clarity has been provided on whether the car will be fixed or declared a total loss.
- The issue has remained unresolved for over 5 months.
Customer’s Viewpoint:
“Zoomcar promotes shared mobility, but when things go wrong, they simply wash their hands off their hosts.”
“This is not just about a car, it’s about ethics, responsibility, and human decency.”
Vaibhav has now decided to take legal action and is considering using media platforms and public forums to fight for justice.
Our Take:
This is not an isolated issue it’s part of a growing pattern where Zoomcar hosts and renters face high-risk situations with little to no support. If a host ends up legally liable for a death while Zoomcar stays silent, it’s a matter of grave concern for consumer safety and platform accountability.
We strongly urge Zoomcar to:
- Take immediate responsibility for legal representation
- Offer financial compensation and vehicle repair/replacement
- Redefine its Host Protection Policy and be transparent about liabilities
📢 Are you a Zoomcar host or user who’s faced legal, financial, or safety issues?
Raise your voice on Choice4Voice.com — we help bring visibility to such cases and push for accountability.
