If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Professional cinematographer Daksh Jain has filed a serious complaint against Zoomcar and its host Dinesh Kumar (AK Rentals) for an alleged fraud involving booking cancellation, data misuse, and partial refund. Read the full story, legal options, and how Choice4Voice.com helps consumers get justice in similar refund disputes.
🧾 Complaint Summary
| Particular | Details |
|---|---|
| Complainant Name | Daksh Jain |
| Profession | Video Producer, Cinematographer, Director of Photography |
| Company/Brand Name | Zoomcar India |
| Booking ID | JPSNKHJOV |
| Incident Date | 12th October 2025 |
| Nature of Complaint | Booking fraud, refund dispute, host misconduct, data privacy concern |
| Amount Involved | ₹6,800 |
| Host Name | Dinesh Kumar (AK Rentals) |
| Complainant’s Expectation | Full refund and assurance on data privacy |
| Platform Used | Zoomcar App |
| Status | Unresolved |
Full Complaint Details
On 12th October 2025, Daksh Jain, a professional cinematographer, booked an MG Hector Plus via the Zoomcar platform, hosted by Dinesh Kumar (AK Rentals).
The total payment made was ₹6,800, including an additional ₹2,000 for modifying the booking time.
According to Daksh, the host confirmed delivery multiple times, requested copies of his driving licence and ID via WhatsApp, and assured that the car was on its way. However, just a few minutes later, the trip was abruptly cancelled, and Daksh received a notification claiming that a refund had been initiated.
Surprisingly, only half the amount was refunded, and Zoomcar’s system wrongly marked the cancellation as initiated by the customer.
“I never cancelled this booking. The host took my documents and cancelled it himself. Zoomcar refunded only half and held me responsible,” wrote Daksh on LinkedIn.
He further expressed serious concerns about data privacy, as his personal identification documents were shared directly with the host via WhatsApp. Despite submitting proofs and chat screenshots to the Zoomcar support team, no full refund has been processed yet.
Daksh added that this incident is not merely a refund issue but also a trust and accountability failure on part of the company and its host network.
Brand Background: About Zoomcar India
Zoomcar is one of India’s largest self-drive car rental platforms, founded in 2013 by Greg Moran and David Back.
It allows users to rent vehicles from verified hosts under an aggregator model. However, in recent months, the company has faced numerous consumer complaints related to refund delays, booking cancellations, and unverified host activities.
The brand’s official contact details:
- Website: www.zoomcar.com
- Customer Support Email: support@zoomcar.com
Legal Case Can Be Filed
Consumers like Daksh can take multiple legal actions in similar situations:
- Consumer Protection Case
- Under the Consumer Protection Act, 2019, the user can file a case against Zoomcar for deficiency in service and unfair trade practice.
- Forum: District Consumer Disputes Redressal Commission.
- Cyber Crime Case
- Sharing documents via WhatsApp and possible misuse of personal IDs can attract action under IT Act, 2000 (Sections 66C & 66D) for identity theft and online fraud.
- Complaint can be filed on cybercrime.gov.in.
- RBI/Bank Dispute (if refund delayed)
- If the payment was made through credit/debit card or UPI and refund isn’t processed within 7 working days, a chargeback request can be filed with the issuing bank under RBI’s grievance redressal mechanism.
- FIR for Cheating (IPC 420)
- A complaint can be lodged against the host for cheating and fraud under Section 420 of the Indian Penal Code (IPC) if intent to deceive is proven.
How Choice4Voice.com Can Help
Choice4Voice.com helps consumers like Daksh by:
- Publishing verified complaints to generate public and media pressure.
- Reaching company officials via LinkedIn awareness posts for faster action.
- Guiding victims legally with step-by-step complaint filing guides.
- Providing pre-drafted templates for consumer forum, FIR, and ombudsman complaints.
- Tracking public responses and ensuring updates until resolution.
Consumers can submit their complaints directly via the Choice4Voice.com complaint form. Once verified, the issue is featured online and on LinkedIn to raise awareness and encourage resolution.
Author
Daksh Jain is a professional video producer, cinematographer, and content creator with experience in photography, video editing, and direction. His detailed post reflects not only a consumer’s frustration but also a professional’s expectation of transparency and trust from digital service platforms.
Step-by-Step Guide to File a Complaint
1. File a Complaint on Zoomcar:
- Log in to your Zoomcar account
- Go to “Help & Support” → “Refund Related Issues”
- Attach screenshots, payment receipts, and booking ID
2. File a Complaint on Consumer Forum:
- Visit consumerhelpline.gov.in
- Select “Deficiency in Service” → Upload complaint copy and evidence
3. File FIR / Cyber Complaint:
- Visit cybercrime.gov.in
- Choose “Report Other Cyber Frauds” and provide details of document misuse
Frequently Asked Questions (FAQs)
1. How can I get a full refund from Zoomcar?
You can raise a ticket through Zoomcar’s app support or escalate via email at support@zoomcar.com. If unresolved, file a complaint under the Consumer Protection Act.
2. What should I do if a Zoomcar host cancels my booking?
Immediately take screenshots, contact support, and demand written acknowledgment of cancellation reasons.
3. Is Zoomcar responsible for host frauds?
Yes. Under Indian consumer law, the platform is liable for deficiencies by third-party hosts operating under its name.
4. How long does Zoomcar take to process refunds?
Usually 7–14 working days. If delayed, escalate to your bank or file a complaint on consumerhelpline.gov.in.
5. Can I claim compensation for harassment or mental stress?
Yes, you can include a compensation demand in your consumer court filing.
6. Are my documents safe when shared with Zoomcar hosts?
Always share through official app channels only, not WhatsApp. If misused, file a cyber complaint.
7. Can I file an FIR against the host for fraud?
Yes, under IPC Section 420 (Cheating and Fraud).
8. How can Choice4Voice.com help in refund disputes?
By publishing verified complaints and connecting victims to the right authorities for redressal.
9. Where to file a complaint if refund is not received?
Consumer forum or banking ombudsman, depending on payment mode.
10. What evidence do I need for a consumer case?
Booking ID, chats, payment receipts, and screenshots of cancellation.
11. Is it legal for Zoomcar hosts to take ID via WhatsApp?
No. Such data collection outside the platform violates privacy norms.
12. Can I get a chargeback from my bank?
Yes, if refund delay exceeds 7 days and proof of non-delivery is available.
13. How to ensure refund timelines?
Follow up through official support and maintain written communication only.
14. What penalties can Zoomcar face?
Under the Consumer Protection Act, penalties can include fines and compensation orders.
15. Does Choice4Voice.com verify every complaint?
Yes, all cases are verified before publication for authenticity.
16. What are common complaints against Zoomcar?
Refund delays, cancellation disputes, document misuse, and host fraud.
17. How can I avoid scams on rental platforms?
Always check host reviews and never transfer money outside official payment gateways.
18. Is there a helpline number for consumer complaints?
Yes, you can call the National Consumer Helpline: 1800-11-4000.
19. How to track my consumer complaint status?
Log in to your consumerhelpline.gov.in dashboard.
20. Can Choice4Voice.com assist in legal drafting?
Yes, pre-drafted templates for FIRs and consumer complaints are provided.
