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Submit your complaint →Aman Kumar, Area Manager at Safexpress Pvt. Ltd., has alleged poor service and negligence by Blue Dart Express regarding the delayed delivery of his HDFC Bank card. The shipment has been pending for over 10 days, marked as an “address issue.” Choice4Voice.com investigates the complaint, highlighting consumer rights, available legal remedies, and how customers can seek redress through proper channels.
Complaint Summary
| Detail | Information |
|---|---|
| Complainant Name | Aman Kumar |
| Designation | Area Manager, Safexpress Private Limited |
| Company Complained Against | Blue Dart Express Ltd. |
| Product/Service Involved | Delivery of HDFC Bank Credit/Debit Card |
| AWB No. | 35294434070 |
| Main Allegation | Delay in delivery and lack of communication from Blue Dart team |
| Relief Sought | Timely delivery and accountability for poor service |
| LinkedIn Post Source | [Original LinkedIn Post URL] |
Full Story
Aman Kumar, an Area Manager at Safexpress Private Limited, has shared his frustration over Blue Dart Express’s failure to deliver his HDFC Bank card even after more than ten days of waiting.
According to his post, the parcel has been stuck under “address issue” status, yet no one from Blue Dart has attempted to contact him for verification or redelivery. Despite multiple days of delay, no communication or support has been provided by the courier team, causing unnecessary inconvenience and delay in receiving his bank card.
Aman has also urged HDFC Bank to review its partnership with Blue Dart, citing the courier company’s pathetic and unprofessional service.
This situation highlights a recurring issue faced by many consumers inefficient courier tracking, false delivery status updates, and lack of accountability. Both Blue Dart and HDFC Bank are obligated under the Consumer Protection Act, 2019, to ensure timely and transparent service to customers.
How Choice4Voice.com Can Help
At Choice4Voice.com, we work to amplify consumer grievances like Aman Kumar’s, ensuring they reach the right authorities and draw public attention.
Our process involves:
- Verifying the authenticity of complaints shared on social media or submitted via our form.
- Publishing genuine consumer stories to create social accountability.
- Guiding consumers to take the correct legal and regulatory steps for resolution.
- Supporting complaint drafting for consumer forums, courier regulatory authorities, or ombudsman offices.
If you have experienced similar courier delays or lost shipments, you can submit your complaint through Choice4Voice.com. We help make your complaint visible and actionable.
Legal Case Can Be Filed
| Authority / Platform | Type of Case / Action | Purpose |
|---|---|---|
| Consumer Forum (District Commission) | Deficiency in Service | To seek compensation for delay and inconvenience. |
| National Consumer Helpline (NCH) | Online Complaint Registration | For immediate redressal and official record of grievance. |
| Courier Service Regulatory Authority / Civil Court | Negligence Case | For repeated or deliberate non-delivery. |
| Police Complaint / Cybercrime Portal | If card misuse occurs | To report potential fraud or unauthorized handling of banking materials. |
| HDFC Bank Grievance Cell | Banking Escalation | To demand accountability from their delivery partner. |
Step-by-Step Complaint Filing Process
- Email Blue Dart Customer Care at customerservice@bluedart.com with your AWB number, complaint summary, and contact details.
- Raise a complaint with HDFC Bank at grievance.redressal@hdfcbank.com stating non-receipt of the card.
- If unresolved within 30 days, register your complaint with the National Consumer Helpline at consumerhelpline.gov.in.
- File a case in your local Consumer Forum for delay and mental harassment if the issue remains unresolved.
- Submit your case to Choice4Voice.com for publication and visibility to pressure the companies for quicker resolution.
Pre-Drafted Complaint Templates
Email to Blue Dart Customer Care
To: customerservice@bluedart.com
Subject: Non-Delivery of HDFC Bank Card – AWB 35294434070
Dear Blue Dart Team,
I have been waiting for my HDFC Bank card delivery for the past 10 days. The status shows “address issue,” but I haven’t received any call or visit for address verification.
Kindly deliver the parcel immediately or update me on the current status.
AWB No.: 35294434070
Sincerely,
Aman Kumar
[Your Contact Information]
Complaint Email to HDFC Bank
To: grievance.redressal@hdfcbank.com
Subject: Complaint Regarding Non-Delivery of Card by Blue Dart – AWB 35294434070
Dear HDFC Bank Team,
My HDFC card has been pending with Blue Dart for over 10 days. The delay and lack of communication are causing significant inconvenience.
Please coordinate with Blue Dart to expedite delivery and ensure such service lapses are avoided in the future.
Sincerely,
Aman Kumar
Author
Aman Kumar is an Area Manager at Safexpress Private Limited, a leading logistics company in India. His professional experience in logistics and supply chain management lends credibility to his feedback on courier service quality. By publicly addressing the issue, he aims to highlight the need for accountability among major delivery partners like Blue Dart Express.
Questions and Answers About Blue Dart & Courier Delivery Complaints
- How can I complain about a delayed Blue Dart delivery?
Write to customerservice@bluedart.com with your AWB number and details. - What if Blue Dart shows “address issue” but didn’t contact me?
Mention this in your complaint and request proof of delivery attempts. - Can I file a consumer case for late courier delivery?
Yes, under the Consumer Protection Act for deficiency in service. - Who is responsible if a bank card is delayed in delivery?
Both the bank and the courier company share responsibility. - Can I track Blue Dart parcels online?
Yes, using the tracking tool at bluedart.com. - What is the normal delivery time for bank cards?
Usually 3–5 working days from dispatch. - Can I demand compensation for delayed delivery?
Yes, if it caused financial or professional loss. - What to do if my courier status is stuck for many days?
Escalate the issue via customer care or grievance email. - How long should I wait before filing a complaint?
Wait for 7–10 working days, then initiate a written complaint. - Can Blue Dart deliver to alternate addresses?
Only with sender’s (HDFC Bank’s) approval. - What are common reasons for Blue Dart delays?
Incomplete address, operational backlog, or logistics issues. - Can I contact Blue Dart via social media?
Yes, they respond on Twitter and Facebook handles for support. - Is “address issue” a valid reason if no call was made?
No, the company must attempt to contact the recipient. - How to report repeated service lapses by Blue Dart?
File a case through the National Consumer Helpline. - Can I complain to HDFC Bank about its courier partner?
Yes, the bank must ensure reliable delivery channels. - What is the Consumer Forum filing process?
Submit a written complaint with invoice, tracking proof, and correspondence. - Can Choice4Voice.com publish my courier complaint?
Yes, verified courier complaints are published for awareness. - Can delayed delivery cause legal action?
If negligence is proven, consumers can seek compensation. - Does RBI handle courier-related cases?
No, RBI handles only banking issues. Courier cases fall under consumer law. - How does Choice4Voice.com assist courier complaint victims?
By publishing verified cases, offering complaint templates, and guiding next steps.
For verified courier and consumer complaint coverage, visit Choice4Voice.com.
