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Submit your complaint →Ashish Kumar, Assistant Manager Finance at AKQA Media India Pvt. Ltd., has raised a serious complaint against Axis Bank over his frozen Recurring Deposit (RD) account since January 2025. Despite several follow-ups, no resolution has been provided. Read how Choice4Voice.com helps consumers escalate such unresolved banking issues legally and effectively.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Ashish Kumar |
| Designation | Assistant Manager – Finance |
| Company | AKQA Media India Pvt. Ltd. |
| Bank Name | Axis Bank |
| Issue Type | Recurring Deposit Account Frozen |
| Account No. | 895263383000100 |
| Case ID | 251025568699 |
| Complaint Duration | Since January 2025 |
| Primary Contact Person (Bank) | Mr. Sundeep |
| Status | Unresolved despite repeated assurances |
| Complaint Platform | LinkedIn (Public Post) |
| Date of Complaint | November 2025 |
Full Complaint Write-Up
Ashish Kumar, Assistant Manager – Finance at AKQA Media India Pvt. Ltd., has taken to LinkedIn to highlight his ongoing struggle with Axis Bank, concerning his Recurring Deposit (RD) account (No. 895263383000100) which has remained frozen since January 2025.
Despite several months of repeated follow-ups and assurances from Mr. Sundeep, a representative of Axis Bank, the issue remains unresolved. Each time, the complainant was told that the issue would be fixed “within 3 working days,” yet no progress has been made.
Ashish Kumar expressed deep dissatisfaction over the lack of clarity, transparency, and timely response from the bank. He has demanded an immediate escalation of his case to a senior official and requested written confirmation of a specific resolution date.
The complainant has also warned that if the issue is not addressed promptly, he will consider escalating it to the Banking Ombudsman, which falls under the jurisdiction of the Reserve Bank of India (RBI) for cases involving unfair banking practices and service negligence.
How Choice4Voice.com Can Help
Choice4Voice.com is a consumer-advocacy platform that amplifies the voices of customers whose complaints have been ignored by companies or service providers.
Here’s how our process works:
- Complaint Submission: Users can submit their complaint via the official Choice4Voice Google Form.
- Verification: Our team reviews the complaint to ensure it’s genuine and complete.
- Public Escalation: Verified cases are published on Choice4Voice.com and shared widely on LinkedIn to increase visibility and social pressure.
- Resolution Drive: We tag relevant company officials, authorities, and legal forums to prompt timely redressal.
- Legal Guidance: We help victims understand which legal cases can be filed and provide pre-drafted templates for complaints to authorities.
Through this transparent and impactful model, Choice4Voice.com bridges the gap between consumers and accountability.
Legal Case Can Be Filed
Ashish Kumar’s case involves non-resolution of a financial deposit account issue despite repeated follow-ups, which may qualify under multiple legal categories:
| Applicable Legal Case | Relevant Authority / Platform | What It Covers |
|---|---|---|
| Banking Ombudsman Complaint | RBI Ombudsman Portal (https://cms.rbi.org.in) | For unresolved banking issues, account freezing, or non-refund of funds. |
| Consumer Complaint | National Consumer Helpline / Consumer Forum | For deficiency in banking service and mental harassment. |
| Grievance to Axis Bank Nodal Officer | nodal.officer@axisbank.com | Direct escalation within Axis Bank for unresolved issues. |
| Ministry of Finance Grievance (PG Portal) | https://pgportal.gov.in | For higher-level escalation if RBI or bank does not respond. |
| FIR / Cyber Complaint (if digital transactions impacted) | https://cybercrime.gov.in | For suspected digital blocking or unauthorized account restrictions. |
Pre-Drafted Complaint Templates
1. RBI Ombudsman Complaint Email
To: crpc@rbi.org.in
Subject: Complaint Regarding Frozen Recurring Deposit Account – Axis Bank
Dear Sir/Madam,
I am writing to raise a grievance against Axis Bank regarding my Recurring Deposit (A/c No. 895263383000100), which has been frozen since January 2025. Despite repeated follow-ups and false assurances, the issue remains unresolved.
Kindly intervene and direct Axis Bank to resolve this at the earliest.
Regards,
Ashish Kumar
2. Consumer Forum Complaint
To: consumerhelpline.gov.in
Subject: Complaint Against Axis Bank for Non-Resolution of RD Account Issue
Dear Sir/Madam,
I am filing this complaint against Axis Bank for negligence and deficiency in service concerning my Recurring Deposit, which has been frozen for several months without action. I request necessary intervention and compensation for the inconvenience caused.
Sincerely,
Ashish Kumar
Author Section
Ashish Kumar is a finance professional currently serving as Assistant Manager – Finance at AKQA Media India Pvt. Ltd. With expertise in corporate finance and account management, he expects professional accountability and transparency from financial institutions. His public complaint reflects the growing frustration among consumers over poor banking grievance redressal systems.
Conclusion
The case of Ashish Kumar vs Axis Bank highlights the persistent gap in customer service and grievance handling within major private banks. A frozen RD account for nearly a year without resolution not only causes financial stress but also erodes public trust.
Through platforms like Choice4Voice.com, affected customers can gain visibility, legal guidance, and public support to ensure institutions uphold transparency and accountability.
Frequently Asked Questions
1. Why does an Axis Bank RD account get frozen?
An RD account may be frozen due to KYC issues, technical errors, or pending verification by the bank.
2. How can I unfreeze my Axis Bank account?
You can visit your branch, contact customer care, or escalate to the Axis Bank Nodal Officer with written proof of previous communication.
3. What happens if my Axis Bank RD is frozen for months?
Interest accrual may continue, but you cannot access or close the RD until it’s unfrozen.
4. Who can I contact at Axis Bank for escalation?
Write to the Nodal Officer at nodal.officer@axisbank.com or contact the RBI Ombudsman.
5. Can I file a complaint with RBI for Axis Bank issues?
Yes, unresolved banking service complaints can be filed at https://cms.rbi.org.in.
6. Is freezing a deposit without notice legal?
No. As per RBI guidelines, banks must notify customers in writing before freezing any account.
7. Can Choice4Voice.com help in Axis Bank complaints?
Yes, Choice4Voice.com helps escalate unresolved banking grievances publicly and legally.
8. How long does Axis Bank take to unfreeze an RD?
Ideally within 7 working days after issue resolution, but delays are common.
9. What documents are needed to unfreeze an RD account?
PAN, Aadhaar, address proof, and written application to the branch manager.
10. Can I close my RD if it’s frozen?
Only after the freeze is lifted; customers can then request premature closure.
11. Does a frozen RD affect my credit score?
Generally, no, unless it impacts linked loan repayments.
12. Can I earn interest during the freeze period?
Yes, unless the RD is under investigation or has been stopped due to a compliance block.
13. How to file a consumer case against Axis Bank?
Register a complaint on consumerhelpline.gov.in or the nearest District Consumer Forum.
14. What compensation can I claim for delayed RD unfreezing?
You may seek compensation for mental harassment and financial inconvenience.
15. Can I tag Axis Bank officials on LinkedIn to escalate?
Yes, tagging senior officials and sharing your case publicly can attract faster response.
16. Is there a helpline for Axis Bank grievance redressal?
Contact Axis Bank via official email IDs or branch channels only, not unofficial numbers.
17. How long should I wait before escalating to RBI?
If unresolved after 30 days of filing with the bank, you can approach RBI.
18. What is the RBI Ombudsman jurisdiction for Axis Bank?
It covers all branches of Axis Bank in India for complaints under RBI’s Banking Ombudsman Scheme.
19. How to check status of RBI complaint?
You can track it online on https://cms.rbi.org.in using your reference number.
20. Why is public complaint posting important?
It creates social pressure, increases visibility, and encourages faster resolutions.
