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Submit your complaint →Eswari Anusha Dwibhashi, Senior Engineer at L&T Precision Engineering and Systems, has publicly criticized Paytm and CEO Vijay Shekhar Sharma for failing to process an Air India flight refund. Despite multiple follow-ups, no response was received. Read how Choice4Voice.com supports consumers in escalating such unresolved refund issues and filing legal complaints for timely action.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Eswari Anusha Dwibhashi |
| Designation | Senior Engineer – Marketing & Sales |
| Company | L&T Precision Engineering and Systems |
| Concerned Brand | Paytm |
| Associated Airline | Air India |
| Issue Type | Refund Delay for Cancelled Flight |
| Booking ID | 26121994652 |
| PNR | 9H57OT |
| Ticket ID (Paytm) | 200000404868 |
| Affected Passengers | Elderly Parents of the Complainant |
| Route | Mumbai → Vijayawada → Visakhapatnam |
| Date of Complaint | November 2025 |
| Complaint Platform | LinkedIn (Public Post) |
| Status | Refund not received despite repeated follow-ups |
Full Complaint Write-Up
Eswari Anusha Dwibhashi, a Senior Engineer in Marketing & Sales at L&T Precision Engineering and Systems, has publicly raised serious concerns about Paytm’s poor customer service and non-processing of flight refunds.
According to her LinkedIn post, the Air India flight booked through Paytm for her elderly parents from Mumbai to Visakhapatnam (via Vijayawada) was cancelled last minute. Air India confirmed that Paytm is responsible for issuing the refund. However, despite several weeks passing, no refund has been initiated and Paytm’s customer support has failed to respond to her complaint tickets and follow-ups (Ticket No: 200000404868).
She expressed deep frustration, stating that this is not an isolated case many Paytm customers are facing the same issue. Her post directly tags Mr. Vijay Shekhar Sharma, the Founder & CEO of Paytm, urging his personal intervention to restore trust among users and to fix Paytm’s broken grievance redressal system.
In her words, “Paytm was built on trust, and unfortunately your platform is losing the trust of the majority due to non-transparent systems.”
Her post also highlights a serious gap no working or reliable email support for customers to directly reach Paytm for grievances.
How Choice4Voice.com Can Help
Choice4Voice.com is India’s fastest-growing consumer-advocacy platform that amplifies real consumer complaints ignored by big brands and service providers.
Here’s how we help users like Eswari Anusha Dwibhashi:
- Complaint Submission: Users submit their verified complaints via our online form.
- Verification & Screening: The team checks each complaint’s authenticity and supporting details.
- Public Exposure: Genuine cases are published on Choice4Voice.com and promoted across LinkedIn to increase visibility.
- Legal Assistance: We guide complainants in drafting formal complaints to the relevant legal authorities.
- Resolution Support: We help escalate matters to consumer courts, ombudsman offices, and ministry-level grievance cells.
Through this transparent, public-driven approach, Choice4Voice.com empowers consumers to hold corporations accountable and ensure justice.
Legal Case Can Be Filed
Given the nature of this case a non-refund of airline ticket booked via Paytm multiple legal options are available to Eswari Anusha Dwibhashi:
| Legal Case Type | Authority / Platform | Purpose |
|---|---|---|
| Consumer Forum Complaint | consumerhelpline.gov.in | For deficiency in service and mental harassment caused by refund delay. |
| RBI Ombudsman Complaint (for payment aggregators) | cms.rbi.org.in | For unresolved refund or payment gateway issues under Paytm Payments Bank. |
| Complaint to DGCA (Airline-related) | dgca.gov.in | For refund-related grievances involving airline and ticketing partners. |
| Escalation to Ministry of Civil Aviation | https://pgportal.gov.in | For cases where both airline and intermediary fail to resolve refund issues. |
| Cyber Complaint (if transaction was online) | cybercrime.gov.in | For online refund fraud or payment irregularities. |
Pre-Drafted Complaint Templates
1. Email to Paytm Nodal Officer
To: nodalofficer@paytm.com
Subject: Refund Not Received for Cancelled Air India Flight – Booking ID 26121994652
Dear Nodal Officer,
I am writing regarding a pending refund for my Air India booking (PNR: 9H57OT, Booking ID: 26121994652) made via Paytm. Despite several follow-ups and submission of Ticket No. 200000404868, no action has been taken.
Kindly process the refund immediately and confirm the status.
Sincerely,
Eswari Anusha Dwibhashi
2. Complaint to RBI Ombudsman
To: crpc@rbi.org.in
Subject: Non-Refund of Air India Flight Amount by Paytm
Dear Sir/Madam,
I wish to file a grievance against Paytm for failure to process a refund for my cancelled Air India flight. The issue has been pending for several weeks despite repeated escalation attempts.
Kindly initiate appropriate action under the RBI Ombudsman Scheme for digital payment grievances.
Regards,
Eswari Anusha Dwibhashi
Author Section
Eswari Anusha Dwibhashi is a Senior Engineer – Marketing & Sales at L&T Precision Engineering and Systems, with a strong background in business development, sales strategy, and project management. Her public complaint showcases her commitment to consumer fairness and accountability in digital transactions.
Conclusion
The case of Eswari Anusha Dwibhashi vs Paytm reflects the growing dissatisfaction among customers using online travel and payment platforms in India. When customer support becomes unresponsive and refunds are indefinitely delayed, it erodes public confidence in digital ecosystems.
By publishing this complaint through Choice4Voice.com, the issue receives visibility, encourages company accountability, and empowers more consumers to demand timely redressal and legal action when necessary.
Frequently Asked Questions
1. How long does Paytm take to process flight refunds?
Usually 7–14 working days, but delays are common when airlines and payment aggregators fail to coordinate.
2. How to raise a refund complaint to Paytm?
You can raise a ticket via the Paytm app or email the nodal officer directly at nodalofficer@paytm.com.
3. What if Paytm does not respond to refund requests?
You can file a complaint with the RBI Ombudsman under the digital payments category.
4. Is Paytm responsible for Air India refund delays?
Yes, if the booking was made through Paytm, they are responsible for initiating the refund once the airline confirms cancellation.
5. How can Choice4Voice.com help with Paytm refund issues?
Choice4Voice.com helps consumers publicize unresolved cases and guides them in filing legal complaints for faster results.
6. Where can I track my Paytm complaint ticket?
Log in to your Paytm account → “Help & Support” → “My Tickets” section.
7. Can I get compensation for refund delay?
Yes, you can claim compensation for mental harassment and financial loss through the Consumer Forum.
8. What documents are needed to file a refund complaint?
Booking ID, PNR, payment receipt, communication screenshots, and ticket reference number.
9. How to escalate to RBI Ombudsman for Paytm issues?
Visit cms.rbi.org.in and file under “Payment System Operators”.
10. How to contact Air India for refund confirmation?
Email customersupport@airindia.com with your PNR and cancellation details.
11. Can Paytm block refund due to technical error?
Yes, but they must notify the customer and resolve the issue promptly.
12. How long does Air India take to confirm refund eligibility?
Generally 7–10 working days after flight cancellation.
13. What is Paytm’s official refund policy?
Refunds are processed as per the airline’s rules and returned to the original payment method.
14. Can refund be issued to a different account?
No, refunds are credited only to the original payment mode used during booking.
15. What if my refund is stuck for months?
Escalate to the RBI Ombudsman or Consumer Forum for legal intervention.
16. How to ensure faster resolution?
Tag the company and CEO publicly on LinkedIn with your ticket details for visibility.
17. Does Paytm have a working customer support email?
Official email: nodalofficer@paytm.com (for escalations only).
18. Can RBI take action against payment delays?
Yes, under the Payment and Settlement Systems Act, 2007, RBI can penalize negligent operators.
19. How to avoid refund scams?
Always check transaction details only on official apps and never share OTPs or links from unknown senders.
20. Can I share my complaint on Choice4Voice.com?
Yes, Choice4Voice.com publishes verified consumer cases to create public accountability and push for faster resolution.
