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Submit your complaint →Nidhi Vatsa, an HR recruiter and employee engagement professional, has expressed frustration over Paytm’s false refund messages following her Patna to Chandigarh flight cancellation. Despite confirmation emails, no refund has been received for weeks. Read how Choice4Voice.com helps consumers like Nidhi take legal and public action against digital refund negligence.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Nidhi Vatsa |
| Designation | Human Resources Recruiter & Talent Acquisition Specialist |
| Company | Independent Professional |
| Concerned Brand | Paytm |
| Issue Type | Refund not processed despite confirmation |
| Travel Route | Patna → Chandigarh |
| Refund Amount Mentioned | ₹2095 (additional refund claimed) |
| Complaint Duration | Weeks (no refund received) |
| Complaint Platform | LinkedIn (Public Post) |
| Date of Complaint | November 2025 |
| Status | Unresolved – Ticket closed without resolution |
Full Complaint Write-Up
Nidhi Vatsa, a professional in Human Resources and Talent Acquisition, has raised a strong complaint on LinkedIn against Paytm Travel for misleading refund communications and closing unresolved tickets.
According to her post, her Patna to Chandigarh flight was cancelled, after which Paytm sent multiple messages confirming that her refund had been processed, including an “additional refund of ₹2095.” However, despite several weeks passing, no refund has been credited to her account.
What worsened the situation is that Paytm closed her ticket without resolving the issue, leaving her with no means of direct follow-up. Nidhi described this experience as one of the worst examples of customer service, accusing Paytm of sending automated closure messages to appear responsive while actually avoiding accountability.
Her complaint echoes growing public sentiment about Paytm’s declining service standards in its travel and payments division, especially regarding delayed refunds and unresponsive customer care.
How Choice4Voice.com Can Help
Choice4Voice.com is a consumer-advocacy platform that helps users whose complaints are ignored by brands or service providers.
Here’s how we assist consumers like Nidhi Vatsa:
- Submit Complaint: Users share their issue via the official Choice4Voice form.
- Verification: Each case is reviewed for authenticity and factual accuracy.
- Publication: Genuine complaints are published on Choice4Voice.com and shared publicly on LinkedIn for awareness.
- Authority Tagging: We tag brand representatives and legal authorities to ensure faster visibility and response.
- Legal Path Guidance: Victims receive details of all legal remedies available, including consumer forum and ombudsman escalation.
By combining public exposure with legal literacy, Choice4Voice.com drives corporate accountability and pushes companies toward fair consumer treatment.
Legal Case Can Be Filed
Based on this issue, the following legal and consumer complaint avenues are available:
| Legal Option | Authority / Platform | Purpose |
|---|---|---|
| Consumer Forum Complaint | consumerhelpline.gov.in | For refund delay, misleading communication, and deficiency in service. |
| RBI Ombudsman Complaint (for Paytm Payments Bank) | cms.rbi.org.in | For payment settlement or digital refund issues. |
| Complaint to DGCA (Airline Regulator) | dgca.gov.in | If airline refund is confirmed but Paytm fails to transfer it. |
| Escalation via PG Portal | pgportal.gov.in | To report grievance against Paytm to the Ministry of Finance. |
| Cyber Crime Portal (for online payment disputes) | cybercrime.gov.in | For online refund fraud or transaction misrepresentation. |
Pre-Drafted Complaint Templates
1. Email to Paytm Nodal Officer
To: nodalofficer@paytm.com
Subject: Refund Not Received Despite Confirmation – Patna to Chandigarh Flight
Dear Sir/Madam,
I am writing to raise a complaint regarding my flight booking from Patna to Chandigarh, for which Paytm confirmed the refund (including an additional refund of ₹2095). However, the amount has not been credited even after several weeks.
Please process the refund immediately and reopen the closed ticket for resolution.
Regards,
Nidhi Vatsa
2. Complaint to RBI Ombudsman
To: crpc@rbi.org.in
Subject: Refund Delay and False Closure by Paytm Travel
Dear Sir/Madam,
I would like to file a complaint against Paytm for failing to process a refund despite repeated confirmations and for closing my service ticket without resolving the issue. Such negligence violates RBI’s fair digital transaction guidelines.
Please initiate action under the RBI Ombudsman Scheme.
Sincerely,
Nidhi Vatsa
Author Section
Nidhi Vatsa is a Human Resources and Talent Acquisition Specialist with expertise in employee engagement, recruitment, and business networking. Known for her transparent communication style, she raised this issue publicly to demand corporate accountability from Paytm and highlight the importance of fair consumer practices in digital services.
Conclusion
The complaint by Nidhi Vatsa underscores how automated customer service systems and non-transparent refund processes are eroding consumer trust in digital platforms like Paytm.
When refunds are “confirmed” but never credited and tickets are falsely marked resolved it reflects serious operational gaps and a lack of empathy in customer care.
By bringing such cases to light, Choice4Voice.com empowers consumers to fight back through public visibility, regulatory escalation, and collective awareness.
Frequently Asked Questions
1. How long does Paytm take to issue flight refunds?
Typically 7–14 days, but delays can occur due to system or airline issues.
2. What if Paytm closes my ticket without refunding?
You can reopen the ticket or email nodalofficer@paytm.com for escalation.
3. How can I contact Paytm Travel support?
Use the in-app Help & Support section or write to the nodal officer for unresolved cases.
4. Is it legal for Paytm to close unresolved complaints?
No. As per consumer laws, complaints must remain open until the issue is resolved.
5. What is the refund timeline for cancelled flights?
Airlines usually process refunds within 7–10 working days after confirmation.
6. Can I file a consumer case against Paytm?
Yes. You can file on consumerhelpline.gov.in for refund delay and poor service.
7. How to check Paytm refund status?
Go to “My Orders” → “Travel” → “Refund Details” in the Paytm app.
8. What documents do I need for a refund complaint?
Booking ID, refund confirmation message, screenshots, and communication records.
9. Can Choice4Voice.com help escalate Paytm complaints?
Yes. Choice4Voice.com publishes verified cases to attract corporate and legal attention.
10. How to file an RBI Ombudsman complaint?
Visit cms.rbi.org.in → Select “Payment System Operators”.
11. Can I get compensation for mental harassment?
Yes. Consumer courts can award compensation for stress and inconvenience.
12. What is Paytm’s official escalation email?
nodalofficer@paytm.com
13. How to verify if refund has been processed?
Check your bank statement and Paytm transaction history.
14. How to contact Air India for refund clarification?
Email customersupport@airindia.com with your PNR details.
15. What are the reasons for refund delays?
Bank settlement delays, system errors, or pending airline confirmations.
16. How long should I wait before legal escalation?
If no refund after 15 days and no response, escalate legally.
17. Can RBI take action against Paytm?
Yes, under the Payment and Settlement Systems Act, 2007.
18. How to ensure Paytm responds faster?
Tag official Paytm handles and senior executives publicly on LinkedIn.
19. What to do if refund messages are misleading?
File a complaint under Consumer Protection Act for deceptive communication.
20. Why should I share my case on Choice4Voice.com?
Because it gives visibility, credibility, and pressure to ensure faster corporate action.
✅ LinkedIn Post Source: [LinkedIn post URL]
