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Submit your complaint →Ravikant Sharma, an HDFC Bank customer, has exposed a decade-long ordeal involving a fake insurance sale linked to his credit card by HDFC ERGO. Despite refunds for the fraudulent policy, he continues to face harassment from bank agencies. Learn how Choice4Voice.com helps consumers like Ravikant seek justice, file RBI complaints, and reclaim their financial dignity.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Ravikant Sharma |
| Designation | Employee at Mintifi |
| Organization Involved | HDFC Bank, HDFC ERGO |
| Issue Type | Fraudulent insurance policy sale linked to credit card |
| Credit Card Number (Partially) | 4893-7712-0058-5063 |
| Policy Amount | ₹6,111 |
| Original Incident Date | November–December 2014 |
| Complaint Filed On | 31 July 2015 |
| Latest Status (2025) | Still facing harassment from bank and agencies |
| Regulatory Authorities Tagged | RBI, TransUnion CIBIL Limited |
| Complaint Platform | LinkedIn (Public Post) |
Full Complaint Write-Up
Ravikant Sharma, an employee at Mintifi, has publicly shared his ongoing struggle with HDFC Bank and HDFC ERGO, stemming from what he describes as a fraudulent and misleading insurance policy sale tied to his HDFC credit card nearly a decade ago.
According to his detailed post, the issue began in November 2014, when he purchased an HDFC Bank credit card (ending with 5063). During the process, a telecaller from the HDFC credit card department offered him a medical insurance policy from HDFC ERGO. Ravikant clearly stated he was not interested in any insurance purchase. However, repeated calls followed, and he was eventually convinced to accept the policy on one condition that the policy amount of ₹6,111 would be deducted from his buffer limit, not affecting his actual credit limit of ₹65,000.
Months later, his buffer limit was withdrawn without notice, and his credit limit reduced, contrary to what was promised. When he contacted HDFC ERGO, they denied ever making such a commitment and asked him to produce proof of the telephonic conversation something he could not access as the recording was never shared with him.
Despite multiple complaints and follow-ups, the issue lingered. He eventually managed to get a refund for the fraudulent policy after persistent escalation, but the harassment did not stop. Even after ten years, he claims to be harassed by bank representatives and agencies related to the old incident.
Ravikant says he is ready to settle any genuine dues but demands that the bank restore his dignity and stop treating him unfairly despite his spotless repayment record across other loans and credit cards.
He has appealed directly to the Reserve Bank of India (RBI) and requested intervention from the highest authorities at HDFC Bank.
How Choice4Voice.com Can Help
At Choice4Voice.com, we amplify consumer voices like Ravikant Sharma’s, ensuring their grievances reach the right authorities and companies are held accountable for unethical conduct.
Here’s how we help:
- Verification of Complaint: We authenticate each case with supporting evidence or public records.
- Public Exposure: Verified complaints are published on Choice4Voice.com and social media to drive visibility and pressure companies to act.
- Legal Guidance: Consumers are guided on how to file official complaints with regulators like RBI, IRDAI, and Consumer Courts.
- Awareness Campaigns: Choice4Voice.com highlights unethical practices to protect future consumers from similar issues.
- Continuous Follow-Up: We track the progress of complaints and update readers on company responses.
By creating a transparent system of consumer advocacy, Choice4Voice.com empowers individuals to transform their complaints into catalysts for accountability and reform.
Legal Case Can Be Filed
| Legal Option | Authority / Platform | Purpose |
|---|---|---|
| RBI Ombudsman Complaint | cms.rbi.org.in | For unethical banking and sales practices violating RBI’s Fair Practices Code. |
| IRDAI Complaint | irdai.gov.in | For mis-selling or fraudulent insurance by HDFC ERGO. |
| Consumer Forum Case | consumerhelpline.gov.in | For mental harassment and deficiency in service. |
| CIBIL Dispute Resolution | cibil.com/dispute | To correct any incorrect credit reporting caused by HDFC Bank. |
| Local Police FIR | Nearest Police Station | For fraudulent misrepresentation under Sections 420 and 406 of IPC. |
| Cyber Crime Portal | cybercrime.gov.in | For misuse of personal information or unauthorized financial activity. |
Pre-Drafted Complaint Templates
1. Email to HDFC Bank Nodal Officer
To: nodalofficer@hdfcbank.com
Subject: Unethical Sales and Continued Harassment Over Old Credit Card Policy
Dear Sir/Madam,
I wish to bring to your attention a long-pending issue regarding a fraudulent medical insurance policy sold alongside my credit card in 2014 by HDFC ERGO representatives. Despite receiving a refund, I continue to face harassment from collection teams and agencies.
Kindly investigate this matter, cease all unfair communications, and restore my credit status and dignity.
Sincerely,
Ravikant Sharma
2. Complaint to RBI Ombudsman
To: crpc@rbi.org.in
Subject: Mis-selling and Prolonged Harassment by HDFC Bank and HDFC ERGO
Dear Sir/Madam,
I am filing this complaint against HDFC Bank and HDFC ERGO for unethical policy sales, misrepresentation, and ongoing harassment over a decade-old issue. The incident has caused undue mental distress.
I request RBI to direct both institutions to resolve the matter permanently and ensure compliance with Fair Practices Code.
Regards,
Ravikant Sharma
3. Complaint to IRDAI
To: complaints@irdai.gov.in
Subject: Fraudulent Medical Insurance Sale by HDFC ERGO via HDFC Bank Credit Card
Dear Sir/Madam,
I was sold a medical insurance policy by HDFC ERGO linked to my HDFC Bank credit card in 2014, despite clearly refusing multiple times. I seek IRDAI’s intervention to ensure no such unethical practices continue.
Regards,
Ravikant Sharma
Author Section
Ravikant Sharma works at Mintifi and has over a decade of experience as a responsible credit card holder and financial professional. His public post exposes the systemic flaws in customer handling, sales ethics, and accountability within India’s banking and insurance ecosystem.
Conclusion
The case of Ravikant Sharma vs HDFC Bank and HDFC ERGO underlines a disturbing pattern of mis-selling, misinformation, and harassment in India’s financial sector. Despite years of loyalty and timely repayments, Ravikant’s experience shows how unresolved issues can linger for years due to lack of accountability.
Institutions like HDFC Bank and HDFC ERGO must ensure complete transparency in their telemarketing practices and adopt stringent audit systems to prevent customer exploitation.
Platforms like Choice4Voice.com stand as a strong support system for consumers, helping them raise awareness, file complaints, and demand justice through lawful channels.
Frequently Asked Questions
1. What is mis-selling in credit cards and insurance?
It’s when banks or agents sell products using false promises or misleading information.
2. How can I identify a fake insurance policy?
Always verify policy details on the insurer’s official website or IRDAI portal.
3. Can banks sell insurance through credit card telecalls?
Yes, but only after obtaining recorded consent from the customer.
4. What is the RBI guideline for telemarketing sales?
Banks must ensure transparency and full disclosure of product terms.
5. How can I complain about mis-selling by HDFC Bank?
File a complaint at cms.rbi.org.in under “Mis-selling or Fraudulent Banking Practice.”
6. What is IRDAI’s role in such cases?
IRDAI regulates insurance companies and handles complaints against fraudulent policies.
7. Can I get a refund for a wrongly sold insurance policy?
Yes, through IRDAI or Consumer Court, depending on the evidence.
8. How long does RBI take to resolve consumer complaints?
Usually within 30–60 days after registration.
9. What is the difference between HDFC Bank and HDFC ERGO?
HDFC Bank handles banking, while HDFC ERGO provides insurance both operate separately.
10. Can HDFC Bank lower my credit limit without notice?
Not without prior intimation and valid reason.
11. How can I stop collection harassment?
Submit a written complaint to the bank and report to RBI’s grievance cell.
12. Can such cases affect my CIBIL score?
Yes, misreported accounts may reduce your credit score file a dispute with CIBIL.
13. How to dispute incorrect credit data in CIBIL?
Visit cibil.com/dispute and raise a formal dispute request.
14. What are my rights as a credit card holder?
Right to transparency, consent, privacy, and fair treatment.
15. How can I prove mis-selling?
Call recordings, emails, and policy documents serve as valid evidence.
16. What is the RBI Fair Practices Code?
It outlines the ethical standards banks must follow while dealing with customers.
17. Can I file a Consumer Court case online?
Yes, through consumerhelpline.gov.in.
18. What are the penalties for fraudulent sales?
Under IPC Sections 406 & 420, misrepresentation can lead to criminal charges.
19. How can Choice4Voice.com help me file complaints?
By providing templates, legal guidance, and visibility to your issue.
20. Why is public awareness important in such cases?
Because visibility pressures companies to act quickly and ethically.
✅ LinkedIn Post Source: [LinkedIn Post URL]
