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Submit your complaint →Entrepreneur Souvik Mondal, Partner at Ruplevik Trade Co, has accused HDFC Bank of unethical deductions totaling ₹7,000 from his company’s current account despite maintaining the required minimum balance. He warns legal action and an RBI Ombudsman complaint if the amount is not refunded within 48 hours. Choice4Voice.com examines the full case, applicable legal remedies, and how business owners can file similar complaints effectively.
Complaint Summary
| Complainant Name | Souvik Mondal |
|---|---|
| Profession | Partner at Ruplevik Trade Co, Mirup Udyog, Mondal & Nath Associates LLP |
| Company Involved | HDFC Bank |
| Account Type | Current Account |
| Account Number | 50200095339137 |
| Amount Deducted | ₹7,000 (two deductions of ₹3,500 each) |
| Branch Concerned | Central Park, Kolkata |
| Date of Incident | 7th November 2025 |
| Complaint Date | 8th November 2025 |
| LinkedIn Post URL | Original Post by Souvik Mondal |
Full Complaint Write-Up
Souvik Mondal, an MBA in Finance and Partner at Ruplevik Trade Co, has publicly accused HDFC Bank of unethical deductions from his company’s current account.
According to his detailed statement, despite maintaining the required Average Quarterly Balance (AQB) and Average Monthly Balance (AMB) of ₹10,000, the bank deducted ₹7,000 on 7th November 2025, reducing his balance to just ₹2,569.
Mondal claims that these charges were levied twice, even though he had complied with the balance maintenance requirements communicated by email earlier. He further alleges that he was misled by bank staff, specifically naming Abir (sales executive) and his manager at the Central Park, Kolkata branch, who he says have misinformed him multiple times since the account was opened.
In his complaint, Mondal has issued a 48-hour legal ultimatum to HDFC Bank, demanding reversal of the charges under email subject line “1419834945 – Unethical Deduction of Money from Current Account No. 50200095339137.”
Failing refund, he has warned of:
- Legal notice through his advocate
- Formal complaint to the RBI Ombudsman
- Public escalation via social media
Legal Case Can Be Filed
| Applicable Law / Forum | Violation / Legal Basis |
|---|---|
| Consumer Protection Act, 2019 | Deficiency in service and unfair trade practice. |
| Banking Ombudsman Scheme (RBI) | Unauthorized deduction and wrongful charges. |
| Indian Contract Act, 1872 | Breach of implied contract between banker and customer. |
| Reserve Bank of India – Master Circular on Customer Protection | Failure to provide prior notice before charges deduction. |
| Information Technology Act, 2000 | Improper electronic communication and digital transaction error. |
How Choice4Voice.com Can Help
At Choice4Voice.com, we help business owners like Souvik Mondal who face unfair financial practices from banks.
We assist by:
- Publishing verified cases to bring public attention and pressure banks to respond.
- Guiding through RBI Ombudsman complaints for refund and compensation.
- Providing pre-drafted legal templates and escalation letters.
- Helping small business owners recover wrong deductions from their corporate accounts.
If your bank deducted money unfairly, submit your case at Choice4Voice.com our advocacy can ensure visibility and action.
Step-by-Step Guide to File a Complaint Against HDFC Bank for Unethical Deductions
Step 1: Write to HDFC Bank’s Customer Grievance Cell
Email: support@hdfcbank.com or grievance.redressal@hdfcbank.com
Subject: Unethical Deduction of Charges from Account No. [Your Account Number]
Attach your:
- Transaction statement
- Email proof showing AQB/AMB compliance
- Complaint reference number (if any)
Step 2: Escalate to the Nodal Officer
If unresolved in 7 working days, contact the Principal Nodal Officer via the HDFC Bank Grievance Redressal page.
Step 3: File a Complaint with RBI Ombudsman
Visit https://cms.rbi.org.in
Select “Banking Services – Unfair Charges / Non-refund of fees.”
Attach:
- Account details
- Written correspondence with bank
- Evidence of deduction
Step 4: Approach the Consumer Forum
If still unresolved, file a case at your District Consumer Disputes Redressal Commission for refund and compensation.
Pre-Drafted RBI Ombudsman Complaint Template
To,
The Banking Ombudsman,
Reserve Bank of India,
[City Name]
Subject: Complaint Against HDFC Bank for Unauthorized Deduction of Charges
Respected Sir/Madam,
I am writing to lodge a formal complaint against HDFC Bank for unauthorized deductions of ₹7,000 from my current account (No. 50200095339137) on 7th November 2025. Despite maintaining the required balance as per the bank’s email communication, the charges were wrongly applied twice.
Repeated follow-ups yielded no satisfactory response. I request immediate reversal of the deducted amount and appropriate compensation for financial loss and mental distress.
Sincerely,
[Your Name]
[Address]
[Email ID]
[Date]
About HDFC Bank
HDFC Bank, India’s largest private sector lender, has faced numerous consumer complaints about hidden charges, balance miscalculations, and lack of transparency in corporate account fees.
While it promotes digital convenience, recurring cases like this highlight the need for stricter internal checks and better customer communication.
Author
Souvik Mondal is a Finance professional and business partner at Ruplevik Trade Co, Mirup Udyog, and Mondal & Nath Associates LLP. With an MBA in Finance, he represents thousands of small business owners in India who struggle with hidden banking fees and inadequate grievance redressal. His complaint sheds light on the urgent need for transparency and fair practices in the banking sector.
Questions About HDFC Bank Unethical Deductions and Charges
Q1. Why does HDFC Bank deduct money from my account without notice?
It often happens due to automated balance penalty systems, but prior notice is legally required.
Q2. How do I check why HDFC Bank deducted money?
Check your email or net banking transaction remarks; contact customer care immediately.
Q3. Can I get a refund for wrong HDFC Bank charges?
Yes, you can request reversal via written complaint or RBI Ombudsman.
Q4. What is AQB/AMB in HDFC Bank?
It’s the Average Quarterly or Monthly Balance you must maintain to avoid charges.
Q5. What happens if HDFC Bank wrongly deducts charges twice?
You can claim a full refund and compensation for double deduction.
Q6. Can business account holders file consumer complaints?
Yes, if the account is used for personal or micro-enterprise purposes.
Q7. How long does HDFC Bank take to resolve complaints?
Usually within 7–15 days, depending on escalation level.
Q8. How to contact HDFC Bank grievance redressal?
Visit their official portal or email grievance.redressal@hdfcbank.com.
Q9. What is the RBI Ombudsman?
It’s an independent authority for resolving banking complaints free of cost.
Q10. How to know if my deduction was for AMB charges?
Your bank statement will show “AMB Charges” or “AQB Non-Maintenance Fee.”
Q11. Is it legal for HDFC Bank to deduct without informing customers?
No. It violates RBI’s Customer Protection Circular.
Q12. How to avoid future deductions?
Maintain required balances and verify through official communication.
Q13. Can I take legal action for mental harassment by bank staff?
Yes, under Consumer Protection Act and Defamation laws.
Q14. What documents are needed for a consumer forum case?
Bank statements, complaint copies, and evidence of communication.
Q15. Can I close my HDFC account after filing a complaint?
Yes, but only after resolution or acknowledgment from the Ombudsman.
Q16. What if HDFC Bank ignores my complaint?
Escalate directly to RBI Ombudsman within 30 days.
Q17. Are AMB and AQB deductions refundable?
Yes, if charged in error or during transition periods.
Q18. What penalties can be imposed on HDFC Bank?
RBI can direct refunds, impose fines, and issue compliance orders.
Q19. How can Choice4Voice.com help in such cases?
We publish verified consumer cases and guide legal escalation.
Q20. How long does RBI take to process complaints?
Typically within 30 days from submission.
