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Submit your complaint →An MBA student, Anushree Amin, shared her disappointing travel experience with Shreekumar Bus Travels booked via RedBus. Despite a confirmed ticket from Sirsi to Bangalore, she received no call or update from the operator and was asked to chase the bus after it had already left. Read the full verified complaint on Choice4Voice.com and learn how travelers can take legal and consumer action against such negligence.
Complaint Summary
| Complainant Name | Anushree Amin |
|---|---|
| Profession | MBA Student, Alliance University |
| Company/Service Involved | Shreekumar Bus Travels (booked via RedBus) |
| Route | Sirsi to Bangalore |
| Issue | No call before pickup, bus left without passenger |
| Date of Incident | October 2025 |
| Complaint Platform | |
| Concerned Authorities | RedBus, Shreekumar Bus Travels, Ministry of Road Transport and Highways |
Full Complaint Details
Anushree Amin, a finance student from Alliance University, recently faced a distressing experience while traveling from Sirsi to Bangalore using Shreekumar Bus Travels, booked through RedBus.
Despite holding a confirmed booking, Anushree stated that she received no call, message, or update from the operator before the scheduled pickup time. She repeatedly attempted to contact the travel company for nearly an hour, but no one responded.
To make matters worse, the bus tracking feature was inactive, preventing her from knowing the vehicle’s location. When she finally managed to connect with the operator, she was asked to travel nearly 10 km to reach the bus’s current location even though it had already departed without her.
Anushree highlighted that a simple confirmation call or real-time update could have avoided this situation. Her post serves as a reminder that communication and accountability are essential in ensuring passenger trust and smooth travel experiences.
Legal Case Can Be Filed
| Applicable Law/Act | Details & Possible Action |
|---|---|
| Consumer Protection Act, 2019 | Failure to provide booked service amounts to deficiency in service and unfair trade practice. |
| Motor Vehicles Act, 1988 (Section 177) | Operators can be penalized for non-compliance with passenger transport regulations. |
| Information Technology Act, 2000 | Inactive or misleading digital tracking systems can attract liability under e-commerce transparency guidelines. |
| Passenger Transport Rules | Mandates that licensed bus operators maintain accurate schedules and provide timely communication to passengers. |
How Choice4Voice.com Can Help
At Choice4Voice.com, we amplify verified consumer complaints like Anushree’s to:
- Highlight travel negligence and poor service on public platforms.
- Assist passengers in filing formal complaints against transport operators or aggregators like RedBus.
- Prepare legal drafts and escalation templates to reach consumer forums or regional transport authorities (RTO).
- Encourage accountability in the travel sector by publishing verified cases and connecting consumers with the right grievance channels.
Consumers can share their complaint details via the official Choice4Voice.com complaint form, where cases are verified and published to prompt quick resolutions.
Step-by-Step Guide to File a Complaint
1. Contact RedBus Customer Support
Email your issue to care@redbus.in with subject line:
“Bus Left Without Intimation – Booking ID [Insert ID] | Refund Request”
Include your name, date of travel, operator name, and screenshots of your ticket.
2. Escalate to Shreekumar Bus Travels
Write to the operator’s official email (available on the RedBus platform) detailing the missed pickup and lack of response.
3. File a Complaint on National Consumer Helpline
Visit https://consumerhelpline.gov.in → Choose Travel & Transport Services → Select Non-communication/Service not provided → Upload proof and booking details.
4. Escalate to Regional Transport Office (RTO)
Submit a written complaint to the RTO in Sirsi or Bangalore for violation of passenger service duties. Include your ticket copy and communication logs.
Pre-Drafted Complaint Email (Template)
Subject: Missed Pickup & No Response – Refund Request for RedBus Booking [Booking ID]
Dear RedBus/Operator Support Team,
I had a confirmed ticket from Sirsi to Bangalore with Shreekumar Bus Travels booked via RedBus. Despite multiple calls before the scheduled time, I received no pickup call or update, and the bus tracking system was inactive.
I request a full refund and a formal response on why no intimation was provided. Such negligence caused major inconvenience and financial loss.
Kindly investigate and share the resolution within 7 working days, failing which I will escalate this matter to the Consumer Forum and Ministry of Transport.
Sincerely,
Anushree Amin
Booking ID: [Insert]
Travel Date: [Insert]
Contact: [Insert]
Author
Anushree Amin is an MBA student specializing in Finance at Alliance University. Her experience emphasizes the importance of communication and professionalism in the transport industry. She hopes her complaint encourages travel companies and aggregators like RedBus to strengthen customer support and operational transparency.
Frequently Asked Questions (FAQs)
Q1. What should I do if a bus operator fails to pick me up?
Contact the operator immediately, and if unreachable, raise a support ticket with RedBus or your booking platform.
Q2. Can I get a refund if the bus leaves without me?
Yes. Under the Consumer Protection Act, you’re entitled to a full refund if service wasn’t provided.
Q3. How long does RedBus take to process refunds?
Typically within 7–10 business days, depending on the payment method.
Q4. Can I file a complaint against both the operator and RedBus?
Yes, if RedBus facilitated the booking, both share joint responsibility for service delivery.
Q5. How do I track my bus if live tracking doesn’t work?
Call the driver’s number provided in the booking details or report the issue to RedBus immediately.
Q6. What if the operator refuses to refund?
Escalate to consumerhelpline.gov.in and mention “Deficiency in service – Transport.”
Q7. Are such cases common on aggregator platforms?
Yes, multiple verified cases report poor coordination between booking platforms and operators.
Q8. Can I seek compensation for inconvenience?
Yes, under the Consumer Forum, you can demand refund plus compensation for distress and lost time.
Q9. How can Choice4Voice.com assist in my case?
By verifying your complaint, publishing it online, and helping draft escalation emails for quick attention.
Q10. What documents are required for filing a consumer complaint?
Booking receipt, communication records, and proof of non-service (call logs, screenshots, etc.)
Q11. Is RedBus legally responsible for operator issues?
Yes, as an intermediary under IT Rules, 2021, it must ensure reliable service from listed partners.
Q12. How to contact RedBus for escalation?
Use the email escalations@redbus.in if regular support doesn’t respond.
Q13. Can transport authorities take action?
Yes, RTOs can penalize operators for failing to follow scheduled service or neglecting passengers.
Q14. What is the timeline for consumer court resolution?
Usually 30–90 days depending on the evidence and response from the opposite party.
Q15. Can I tag RedBus and the operator publicly on social media?
Yes, public awareness helps push for faster resolutions.
Q16. What is the role of RBI or Transport Ministry here?
The Ministry of Road Transport & Highways oversees compliance for licensed travel operators.
Q17. Are aggregator platforms covered under consumer law?
Yes, all digital booking intermediaries are bound by E-Commerce Consumer Protection Rules, 2020.
Q18. How can I prevent such incidents in future?
Confirm with the operator 2–3 hours before departure and verify tracking status early.
Q19. Does Choice4Voice verify student complaints?
Yes, every report is manually reviewed before publication to ensure authenticity.
Q20. Can I contact Choice4Voice for legal drafting help?
Yes, submit your details on the Choice4Voice.com complaint form, and our team will help prepare a formal draft.
Read the verified case of Anushree Amin on Choice4Voice.com — India’s trusted consumer voice platform helping passengers fight back against poor travel service and unresponsive operators.
