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Submit your complaint →Mr. Jagdish Chand, father of HDFC Bank AVP Mr. Anoop Garg, purchased a Bajaj Chetak Electric Scooter that stopped functioning within four months. Despite repeated follow-ups with Balraj Wheels Pvt. Ltd. in Solan, Himachal Pradesh, no action has been taken for over two months. Choice4Voice.com highlights this serious case of poor after-sales service by Bajaj Auto Ltd.
Complaint Summary
| Field | Details |
|---|---|
| Complainant Name | Mr. Jagdish Chand |
| Represented By | Mr. Anoop Garg, AVP at HDFC Bank |
| Brand Involved | Bajaj Auto Ltd. |
| Dealer Name | Balraj Wheels Pvt. Ltd., Village Dadi Kania, Kalka Badri Road, Solan, Himachal Pradesh |
| Product | Bajaj Chetak Electric Scooter |
| Model / Serial Number | Blue 3502 / 87116020 |
| Date of Purchase | Not specified |
| Issue Reported | Scooter stopped functioning completely within 4 months |
| Diagnosis by Dealer | MCU (Motor Control Unit) not working |
| Duration of Pending Issue | Over 2 months without resolution |
| Nature of Complaint | Defective product and poor after-sales support |
| Contact Information | Hidden for privacy |
| Status | Unresolved |
Full Complaint Details
Mr. Anoop Garg, AVP at HDFC Bank, has raised a serious complaint on behalf of his father, Mr. Jagdish Chand, regarding their Bajaj Chetak Electric Scooter that became non-functional within four months of purchase.
The scooter, purchased from Balraj Wheels Pvt. Ltd., Solan (Himachal Pradesh), completely stopped working. Upon inspection, the dealer diagnosed that the Motor Control Unit (MCU) had failed a major technical component in the electric scooter.
Despite this diagnosis being made over two months ago, the customer has been constantly following up with both Bajaj Auto Ltd. and the local dealership, but has received no repair, replacement, or official update.
Mr. Chand reports that staff behavior was unprofessional and discourteous, compounding his frustration and financial loss as the scooter was purchased for daily business use.
Such negligence raises concerns about the reliability of Bajaj Chetak’s electric models and the efficiency of after-sales service support for customers, especially in smaller cities.
Legal Case Can Be Filed
| Legal Option | Applicable Law/Authority | Purpose | How Choice4Voice.com Can Help |
|---|---|---|---|
| Consumer Complaint | Consumer Protection Act, 2019 | File for defective product and poor service. | Choice4Voice.com helps draft and file the case with the District Consumer Forum. |
| Product Deficiency Case | Section 2(10) of Consumer Protection Act | Claim replacement or refund due to product defect. | We assist in compiling purchase proof, service records, and complaint correspondence. |
| Unfair Trade Practice Complaint | Section 2(47), CPA 2019 | When dealer or brand misleads or delays resolution. | We provide templates for filing before the Consumer Commission. |
| Automotive Product Complaint | Ministry of Consumer Affairs (Auto Grievance Division) | For product quality issues in motor vehicles. | Choice4Voice.com guides customers on how to register this with the ministry portal. |
How to File a Complaint Step-by-Step
Step 1: Contact Bajaj Auto Customer Care
- Email: customerservice@bajajauto.co.in
- Attach the purchase invoice, scooter model number, and mention the issue with the MCU.
- Request written confirmation of action and timeline.
Step 2: Escalate to Bajaj Chetak EV Support
- Visit: https://chetak.com/contact-us
- Fill in the complaint form with your registered mobile number and model details.
Step 3: File a Complaint with Consumer Forum
- Visit https://consumerhelpline.gov.in
- Select category: Defective Electric Vehicle / Poor After-Sales Support.
- Attach the purchase bill, complaint emails, and dealer response logs.
Step 4: Send a Legal Notice (Optional)
If no response within 15 days, file a legal notice demanding repair, replacement, or full refund under Section 21 of CPA, 2019.
Pre-Drafted Complaint Templates
Email to Bajaj Auto Ltd.
Subject: Urgent Complaint – Non-Functional Bajaj Chetak Electric Scooter (Model Blue 3502 / 87116020)
Dear Bajaj Auto Team,
I purchased a Bajaj Chetak Electric Scooter (Model Blue 3502/87116020) from Balraj Wheels Pvt. Ltd., Solan. Within four months, it stopped functioning, and the dealer informed me that the MCU is faulty. Despite multiple follow-ups over two months, there has been no resolution.
Kindly initiate immediate repair or replacement as per warranty.
Regards,
[Your Name]
[City, State]
Consumer Forum Complaint Template
I, [Your Full Name], am filing this complaint under Section 2(10) of the Consumer Protection Act, 2019, against Bajaj Auto Ltd. for delivering a defective electric scooter and failing to provide timely repair or replacement despite repeated follow-ups.
I seek a replacement of the vehicle or full refund along with compensation for loss of use and mental harassment.
How Choice4Voice.com Can Help
At Choice4Voice.com, we help consumers like Mr. Jagdish Chand get justice by:
- Drafting and filing consumer court complaints against negligent brands
- Preparing legal notices and RBI/Ministry submissions
- Publishing verified consumer cases to create public pressure and encourage swift action
- Guiding victims through complaint escalation procedures step-by-step
Our mission is to make sure corporate accountability and consumer justice go hand-in-hand.
About the Author
Mr. Anoop Garg is an Assistant Vice President (AVP) at HDFC Bank and a concerned consumer advocate who raised this complaint publicly on LinkedIn. His father, Mr. Jagdish Chand, is the registered owner of the Bajaj Chetak Electric Scooter involved in this case. Their ongoing struggle with Bajaj Auto Ltd. has exposed gaps in after-sales support for electric vehicles in India.
Frequently Asked Questions (FAQs)
1. What is the warranty period for Bajaj Chetak Electric Scooters?
Bajaj Chetak typically comes with a 3-year or 50,000 km warranty, whichever is earlier.
2. What is the MCU in an electric scooter?
The Motor Control Unit (MCU) manages power delivery between the motor and battery. If it fails, the scooter becomes non-functional.
3. Is MCU replacement covered under warranty?
Yes, the MCU is covered under manufacturer warranty if the damage is not user-induced.
4. How long does Bajaj take to replace defective parts?
Usually within 10–15 working days, depending on parts availability.
5. Can customers claim compensation for delayed repairs?
Yes, under the Consumer Protection Act, 2019, customers can seek compensation for mental agony and financial loss.
6. What if Bajaj Auto ignores repeated complaints?
Escalate to consumer forum and Ministry of Consumer Affairs.
7. Can the scooter be replaced instead of repaired?
Yes, if the defect is major or recurring, replacement is a valid demand.
8. How can I reach Bajaj Chetak customer service?
Email: customerservice@bajajauto.co.in or through the Chetak Contact Page.
9. Is there a dedicated Bajaj EV helpline?
Yes, but it’s often region-specific consumers are advised to contact via email for traceable responses.
10. What proof should I keep before filing a case?
Keep the purchase invoice, complaint emails, dealer visit receipts, and communication records.
11. Who regulates EV manufacturing standards in India?
The Ministry of Heavy Industries and Bureau of Indian Standards (BIS).
12. Can I approach the local police for fraud?
Yes, if there’s clear evidence of misrepresentation or denial of warranty obligations.
13. How can Choice4Voice.com help with such automotive complaints?
Choice4Voice.com publishes verified consumer stories, provides legal guidance, and helps victims get their cases noticed by authorities and the public.
14. What if the dealer refuses to cooperate?
You can file directly against both the dealer and manufacturer as joint respondents in the consumer complaint.
15. What documents are needed for consumer court filing?
Invoice, warranty card, job card, complaint correspondence, and ID proof.
16. Can a customer demand a loan EMI hold if the vehicle isn’t working?
Yes, if financed, you can request the bank to suspend EMIs until the product is functional again.
17. What is the average repair time for MCU replacement?
Generally between 7–20 days, depending on service center stock.
18. Can I get legal help online for consumer disputes?
Yes, Choice4Voice.com provides free drafting support for initial complaint letters and legal templates.
19. How to track consumer complaint status?
Visit https://consumerhelpline.gov.in and use the tracking ID.
20. How to make Bajaj Auto accountable for this case?
Public complaints like this on Choice4Voice.com and consumer forums help pressure companies to take corrective action and improve service response time.
