A customer has alleged that HDFC Bank rescheduled his car loan without consent, increased his EMI, and failed to provide loan documents. He now plans to escalate the matter legally.
Complaint Overview
A serious grievance has been raised by Nilkantheshwar Subhashrao Dange, a customer of HDFC Bank, regarding unilateral changes made to his Used Car Loan (Loan Account No. 115018480). In a LinkedIn post shared by Kunal Kondekar, the customer claims his loan terms were changed without his approval during the COVID-19 period. Despite repeated follow-ups, the bank has allegedly failed to offer any resolution or justification.
Complaint Summary Table
| Detail | Information |
|---|---|
| Customer Name | Nilkantheshwar Subhashrao Dange |
| Loan Account Number | 115018480 |
| Loan Type | Used Car Loan |
| Loan Amount | ₹8,06,761 |
| Loan Start Date | 21 December 2020 |
| Original EMI & Tenure | ₹18,772 for 60 months |
| Revised EMI & Tenure (Post-COVID) | ₹19,002 for 84 months (without customer consent) |
| Bank Name | HDFC Bank |
| Complaint Platform | LinkedIn (via post by Kunal Kondekar) |
| Key Allegations | Unauthorized loan restructuring, no documents shared, unprofessional conduct |
Key Issues Highlighted by the Customer
1. Unilateral Rescheduling of Loan
Mr. Dange alleges that during the COVID-19 period, his loan account was restructured without his verbal or written consent, extending the tenure from 60 to 84 months and increasing the EMI from ₹18,772 to ₹19,002.
“How can such critical changes be made without even informing the customer?”, he questions in the complaint.
2. Missing Loan Documents
Despite taking the loan in 2020, the customer claims he has never received the sanction letter, loan agreement, or disbursement letter from the bank.
3. Cash EMI Collection Without Receipt
The complaint further states that a recovery executive named Mr. Kiran Sonkamble collected ₹56,316 (3 EMIs) in cash from the customer’s home without providing any receipt. Follow-ups with collection manager Mr. Ravi Hingane reportedly went unanswered.
4. Unprofessional Staff Behaviour
During a personal visit to the HDFC Bank branch, Mr. Dange claims he was treated disrespectfully. The bank staff allegedly refused to escalate the issue or provide contact information for senior officials.
5. Lack of Transparency and Follow-up
Despite multiple efforts, the customer has not received:
- A clear explanation of the loan rescheduling
- Any written communication confirming the changes
- Answers from the collections or branch team
What the Customer is Demanding
Mr. Dange has listed four specific requests for HDFC Bank:
- A detailed explanation of why the loan was rescheduled without his consent
- Access to the original loan sanction letter and agreement
- Restoration of the original EMI and tenure terms
- Consideration of his financial hardship in resolving the EMI burden
He also warned that he will escalate the issue to Consumer Court if HDFC Bank fails to take immediate corrective action.
About the Bank: HDFC Ltd (Now Merged with HDFC Bank)
HDFC Bank, India’s leading private sector bank, recently merged with its parent housing finance company HDFC Ltd. It offers a wide range of financial products, including personal loans, car loans, and home loans.
While HDFC is known for its digital banking prowess, several customers have reported communication gaps and mismanagement in the aftermath of COVID-related loan restructurings.
👤 Author Spotlight
Complaint Shared By:
Kunal Kondekar
Sr. Associate Quality at Teleperformance
Grievance By:
Nilkantheshwar Subhashrao Dange
Customer of HDFC Bank
🔗 Check the Original Complaint Post on LinkedIn:
View Original LinkedIn Post
What Can You Do If Your Loan Was Restructured Without Consent?
If you’re facing a similar situation:
- 📌 Visit your home branch and request a written statement
- 📌 File a written complaint with the bank and keep records
- 📌 Raise a case with RBI’s Banking Ombudsman if not resolved
- 📌 Submit your complaint on Choice4Voice.com for visibility and social pressure
Final Thoughts
This case raises serious concerns about transparency, consent, and accountability in the Indian banking system. When financial institutions alter loan terms without notifying customers, it not only violates trust but can destabilize a person’s entire financial planning.
As a consumer, you have the right to know why your loan was changed and how your money is being handled.
📢 If you’ve been ignored by a bank or company, don’t stay silent.
Submit your complaint today on Choice4Voice.com your voice matters.
