Dr. Vania Islam has raised serious concerns against ICICI Lombard, alleging harassment, zero transparency, and unjust claim rejection after her car accident. The case is gaining attention on LinkedIn.
Complaint Summary Table : ICICI Lombard Faces Harassment Allegations: Customer’s Car Insurance Claim Unfairly Rejected
| Field | Details |
|---|---|
| Complainant | Dr. Vania Islam |
| Role | Product Designer @ Zupee, Ex-Medical Professional |
| Insurance Company | ICICI Lombard (via ICICI Bank) |
| Claim Number | MOT16424XXX |
| Date of Incident | Within a day of purchasing new car (Exact date not provided) |
| Core Issues | Harassment, lack of transparency, claim rejection, poor service |
| Claim Status | Rejected without proper documentation or explanation |
| Current Burden | ₹50,000 repair cost demanded despite ₹35,000 premium paid |
| Location of Car | Tata Motors workshop (held for over a month) |
| Public Complaint Link | View Original LinkedIn Post |
Background of the Case
Dr. Vania Islam, a verified LinkedIn Premium user and a well known Product Designer at Zupee, recently shared a distressing account of her experience with ICICI Lombard General Insurance.
After purchasing a brand new car, she was involved in an unfortunate accident on the same day. Assuming her ₹35,000 policy from ICICI Lombard would cover the incident, she raised a claim. However, her ordeal only worsened from there.
Key Allegations Against ICICI Lombard
1. Unprofessional and Harassing Behavior
The most alarming part of Dr. Vania’s account is the alleged misconduct by the assigned claim manager, Piyush Jain, who:
- Asked intrusive and irrelevant questions like:
- “How much do you earn?”
- “When do you visit your hometown?”
- Took her phone without permission and went through her personal photos and chats, violating her privacy.
2. Lack of Transparency
- She received a text message stating that her claim was declined.
- ICICI Lombard claimed that rejection documents were sent via email and WhatsApp.
- She received no such documents, making it impossible to understand the basis of the rejection.
3. Rude Customer Support
- When she followed up through customer service, she was met with dismissive behavior.
- Shockingly, support claimed her claim number was invalid, even though she had received it from the company itself.
4. Unfair Financial Pressure
- The car remains stranded at a Tata Motors workshop for over a month.
- Dr. Vania is now being asked to pay ₹50,000 in repair costs.
- All of this despite having already paid a hefty insurance premium of ₹35,000.
About the Company: ICICI Lombard General Insurance
ICICI Lombard is one of India’s leading private-sector general insurance companies, offering products ranging from health and motor insurance to travel and home insurance. Backed by ICICI Bank, the company has a wide distribution network and digital presence.
However, consumer trust is crucial in the insurance industry, and cases like this threaten that credibility. Allegations of harassment, mismanagement, and poor grievance redressal raise serious red flags about operational transparency and ethics.
Key Questions Raised by the Complaint
- Why was Dr. Vania’s claim rejected without a valid explanation?
- Why were documents not provided, despite the insurer claiming they were sent?
- Why did a claim manager intrude into personal matters unrelated to insurance?
- Is ICICI Lombard’s customer service system broken or intentionally dismissive?
What Should Affected Consumers Do?
If you are facing a similar issue with an insurer like ICICI Lombard, here’s what you can do:
- Request Written Justification for any claim rejection.
- Escalate to Grievance Redressal Officer at ICICI Lombard.
- Write to the Insurance Ombudsman in your region – https://www.cioins.co.in
- Publicly share your complaint on LinkedIn and other platforms.
- Submit your case to Choice4Voice.com – we help make your story heard.
Author & Post Details
| Name | Dr. Vania Islam |
|---|---|
| LinkedIn Status | Verified, 2nd-degree, Premium member |
| Profession | Product Designer at Zupee, Former Medical Practitioner |
| Topics of Interest | Design Thinking, User Psychology |
| Date of Post | 6 Days Ago (From 2nd August 2025) |
| Complaint Focus | ICICI Lombard Car Insurance Claim Mishandling |
🔗 Checkout the Original LinkedIn Post:
Click to Read the Full Complaint
Final Thoughts
This case is not just about one claim it’s about how insurance companies treat their customers when they need them the most.
If Dr. Vania Islam, a public figure and professional, can be treated this way, what hope does an ordinary policyholder have?
It’s time ICICI Lombard steps up and addresses not just this case, but the systemic gaps in its claim and customer service processes.
📢 If you or someone you know has faced a similar issue, don’t stay silent. Submit your complaint today at Choice4Voice.com — your story deserves to be heard.
