Md Reyaz Ahmad, a Branch Relationship Manager at Axis Bank, shared a complaint about Paytm deducting charges for a failed rent transaction. He demands a refund of the convenience fee as the payment did not reach the landlord.
Complaint Summary Table : Paytm Rent Payment Failed but Charges Deducted – Axis Bank Manager Seeks Refund
| Field | Details |
|---|---|
| Complainant | Md Reyaz Ahmad |
| Designation | Branch Relationship Manager, Axis Bank Ltd. |
| Platform | Paytm / Paytm Payments Bank |
| Order ID | 25646219215 |
| Ticket ID | 22204702005 |
| Issue Type | Failed Rent Payment – Charges Still Deducted |
| Date of Transaction | Not Specified |
| Customer Expectation | Refund of deducted convenience charge |
Issue Summary
Md Reyaz Ahmad, a senior banking professional currently working with Axis Bank, has raised a grievance against Paytm Payments Bank regarding an unsuccessful rent payment transaction.
- He made a rent payment via Paytm (Order ID: 25646219215).
- The transaction failed because Paytm claimed landlord consent was not received.
- However, the landlord never received any SMS or request for consent.
- The original amount was refunded, but Paytm deducted the transaction convenience charge and did not return it.
Customer’s Key Concern
Despite the transaction being unsuccessful and no funds reaching the landlord, Paytm still deducted a convenience fee, which the user believes is unjustified.
As Mr. Reyaz Ahmad rightly points out:
“If the transaction was not completed, why should I be charged?”
Why This is Concerning
- Platform Failure: SMS for landlord consent was never delivered, making the failure a Paytm system issue, not the customer’s fault.
- Unjust Charges: Charging customers for services not rendered is against consumer protection norms.
- No Resolution Yet: Even after raising Ticket ID: 22204702005, the issue remains unresolved.
Consumer Demand
Mr. Reyaz Ahmad demands:
- A full refund of the deducted convenience fee, since no payment was processed.
- Acknowledgment from Paytm that the failure occurred on their end due to undelivered landlord consent SMS.
About the Complainant
Md Reyaz Ahmad is a verified LinkedIn professional with extensive experience in the banking sector.
Current Role: Branch Relationship Manager Priority Banking at Axis Bank Ltd.
Past Associations: HDFC Bank, SBI Card, PNB Metlife, and more.
His post is a genuine attempt to seek resolution and expose gaps in digital payment platforms that affect even experienced banking professionals.
View Original Complaint
📎 Click here to view Md Reyaz Ahmad’s original post on LinkedIn
Final Note for Readers
If you’ve faced similar issues with Paytm or other digital platforms where:
- Transactions failed
- Yet charges were deducted
- And support gave no resolution
👉 Raise your voice on Choice4Voice.com.
We help publish real consumer complaints and pressure companies to respond publicly.
Let companies know that silence is not acceptable.