Tapesh Kumar calls out Fino Payments Bank for freezing the account of Randhir Kumar for over 4 months, leaving his family helpless during a medical emergency. RBI urged to take action.
🚨 Serious Allegations of Financial Harassment by Fino Payments Bank
Date of Complaint: July 30, 2025
Complainant: Mr. Tapesh Kumar (On behalf of Randhir Kumar)
Issue Reported: Unexplained freezing of a savings account for over 4 months
Account Holder Affected: Randhir Kumar
Resolution Demanded: Immediate unfreezing of account and public explanation by Fino Bank
📌 Source of Complaint
This incident was highlighted publicly on LinkedIn by Tapesh Kumar, a reputed supply chain consultant and content creator.
Original LinkedIn Post URL
👤 About the Complainant : Fino Payments Bank Under Fire for Freezing Rural Customer’s Account for Over 4 Months Without Explanation
| Name | Tapesh Kumar |
|---|---|
| Profession | Pre-Sales & Supply Chain Consultant |
| Accolades | Top 200 LinkedIn Creator by LICAP, Content Creator Award Winner 2023 |
| LinkedIn Visibility | Premium Member, Active Advocate for Rural Issues |
| Post Published On | 1 week ago |
🧾 Complaint Summary
Tapesh Kumar has raised grave concerns about the inhuman treatment of a rural customer, Randhir Kumar, whose account with Fino Payments Bank (Account No. 20256894810) has allegedly been frozen for over four months without:
- Any valid explanation
- Any official notice
- Any actionable customer support
Key Highlights from the Complaint:
- Randhir’s mother is hospitalized, and all his funds are stuck in the frozen bank account.
- Multiple attempts to get help from branches and customer care were ignored or mishandled.
- No allegations of fraud or wrongdoing have been cited by the bank.
- The issue has caused emotional distress, financial hardship, and mental trauma.
🧩 Core Issues Raised
1. No Transparency or Reason Given
Fino Bank has not offered any written or verbal explanation as to why Randhir Kumar’s account was frozen.
2. Medical Emergency Ignored
Despite repeated pleas, including citing his mother’s hospitalization, the bank has failed to act swiftly.
3. Neglect of Rural Customers
Tapesh questions whether this would have happened to an urban, “social media smart” customer, calling out the systemic neglect of underbanked rural communities.
4. Failure in Customer Service Channels
Branches have reportedly offered no support, and customer care teams have not responded with accountability or urgency.
💬 Direct Quotes from the Post
“This is not a glitch. This is neglect. This is financial harassment.”
“Randhir is not a scammer. He’s a rural customer who trusted your bank with his savings.”
“This is killing someone silently by blocking their own money during emergencies.”
These statements echo the growing sentiment that banks must do more than just advertise inclusivity — they must practice it.
📣 Demands Made by the Complainant
Tapesh Kumar has issued the following public demands:
- ✅ Immediate unfreezing of Randhir Kumar’s account (A/C: 20256894810)
- ✅ Public explanation by Fino Payments Bank
- ✅ Internal accountability within Fino’s senior management
- ✅ Action from the Reserve Bank of India (RBI) for regulatory intervention
🏦 About Fino Payments Bank
Fino Payments Bank is positioned as a banking service for the underbanked, focusing on rural inclusion and last-mile financial connectivity. However, this incident calls into question the gap between their mission statement and ground realities.
Fino’s Brand Promises:
- Inclusive banking
- Accessible services for rural customers
- Hassle-free support channels
Alleged Failures:
- Inaction on critical health emergency
- Lack of response for 4+ months
- Zero transparency or official communication
📝 Disclaimer
This article is based on a public post shared by Tapesh Kumar on his verified LinkedIn profile. The complaint, facts, and quotes referenced here are his own words. The original post can be verified through the provided link.
Choice4Voice.com is a platform that stands with real people who are ignored or mistreated by companies. Our aim is to bring such issues into the spotlight and ensure accountability through public visibility.
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