A customer has accused Axis Bank of deducting ₹5245.10 without consent and transferring his account without approval. Learn what legal actions were taken and how you can protect your rights under RBI and consumer laws.
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Complaint Details
| Customer Name | N.S. Parmar |
|---|---|
| Designation | Director at Parmar Brothers Logistics |
| Bank Name | Axis Bank |
| Issue | ₹5245.10 deducted without information, account transferred without approval |
| Customer Contact | +91 9146716279 |
| Platform Raised | |
| Date of Complaint | August 2025 |
| Action Taken | Legal complaint under IPC, Consumer Protection Act, RBI Guidelines |
| Current Status | Unresolved |
Axis Bank Allegedly Deducts ₹5245.10 Without Informing Customer
N.S. Parmar, Director at Parmar Brothers Logistics, recently exposed a serious grievance against Axis Bank. In his LinkedIn post, he claimed that ₹5245.10 was deducted from his account without any prior intimation. Moreover, he was shocked to discover that his bank account had been transferred to another branch without his consent.
Despite multiple follow-ups with Axis Bank through emails and branch visits, Mr. Parmar received no proper explanation or resolution. Instead, he was met with automated replies and vague responses that added to his frustration.
Legal Action Initiated Against Axis Bank
Faced with unresponsiveness and the lack of a proper redressal mechanism, the complainant has decided to pursue legal action against Axis Bank under various legal provisions:
- Indian Penal Code (IPC) Sections 420, 403, 405
For cheating, misappropriation, and breach of trust. - Consumer Protection Act, 2019
For deficiency in service and mental harassment. - RBI Guidelines
For unauthorized deductions and account transfer without consent. - Supreme Court Judgments
Referenced for precedent in unauthorized debits and consumer rights. - RTI and Banking Ombudsman
Complaints have been escalated to gather transparency and official inquiry. - GST Act
Invoked in case wrongful charges included GST deductions without consent.
Mr. Parmar made it clear that this is not just a personal issue, but a collective fight for all Indian banking consumers who have faced similar experiences.
Public Campaign for Consumer Awareness
To ensure that other consumers are informed and empowered, Mr. Parmar is planning to run an awareness campaign across multiple social media platforms including:
- Twitter (X)
- YouTube
He has also urged other consumers to come forward and share their experiences publicly to hold banks accountable for unethical practices.
What You Should Learn from This Complaint
- Always check your account statements regularly.
- Question any deductions that are not clearly explained.
- Never accept a branch transfer without your written consent.
- If the bank fails to resolve your issue, file complaints with RBI, the Consumer Forum, or Banking Ombudsman.
- Use platforms like Choice4Voice.com to publicly highlight your complaint.
Frequently Asked Questions (FAQ)
1. Why did Axis Bank deduct ₹5245.10 from my account without informing me?
This may be due to hidden charges, system errors, or internal mismanagement. Such deductions must be explained by the bank, or they could be deemed unauthorized under RBI guidelines.
2. Can a bank transfer my account to another branch without my approval?
No. According to RBI rules, your consent is mandatory before any branch transfer. If done without your permission, it is a violation of consumer rights.
3. What legal action can I take against Axis Bank for unauthorized deductions?
You can file a complaint under:
- IPC sections 420 (cheating), 403 (misappropriation), and 405 (breach of trust)
- Consumer Protection Act 2019
- RBI CMS portal
- Banking Ombudsman
4. What is the process to file a complaint with RBI?
Visit the RBI Complaint Management System (https://cms.rbi.org.in), fill out the form with transaction details, and submit your issue against the concerned bank.
5. How can I raise a complaint publicly if Axis Bank is ignoring my issue?
You can submit your story to Choice4Voice.com, a consumer advocacy platform that highlights unresolved complaints across the internet, especially on LinkedIn and social media.
6. What compensation can I get if the bank deducted money without authorization?
You may be entitled to:
- Full refund
- Interest for the blocked period
- Additional compensation for harassment, if proven
7. What is the role of the Banking Ombudsman in resolving such issues?
The Banking Ombudsman is a quasi-judicial authority that handles consumer complaints related to banking services. If your bank fails to act, the Ombudsman ensures fair redressal within a specified time.
8. Can I file an RTI against Axis Bank?
Yes, you can file an RTI with the Banking Ombudsman or RBI to seek details about your complaint, action taken, and service records, especially if the bank is a public sector unit.
9. How long should it take to get a resolution from Axis Bank?
Banks typically have 30 days to resolve complaints. If your issue remains unresolved beyond this, you are entitled to escalate the matter to regulatory bodies or legal forums.
10. Is ₹5245 a small amount to ignore?
Absolutely not. Whether ₹50 or ₹5 lakh, every deduction must be authorized and transparent. Every rupee matters and ignoring small losses today can encourage unethical banking practices tomorrow.
If you’re facing a similar issue and your voice is being ignored, submit your complaint at Choice4Voice.com and let your story be heard.