Deloitte’s Assistant Manager Tridev Jaiswal exposes a disturbing Rapido incident where a driver disappeared with a food parcel. Complaint highlights lack of support, frozen tracking, and unanswered calls. Is Rapido safe for deliveries?
Checkout : LinkedIn Post URL
Complaint Details
| Customer Name | Tridev Jaiswal |
|---|---|
| Profession | Assistant Manager – Cybersecurity, Deloitte |
| Platform | Rapido (Bike Taxi & Delivery App) |
| Issue | Delivery driver disappeared with parcel |
| Date of Incident | August 6, 2025 |
| Time of Pickup | 10:38 AM |
| Location Lost | Driver location last seen near Pataudi Road |
| Items Lost | Home-cooked breakfast and lunch for his wife |
| Company Response | “No active order under your number” (false claim) |
| Current Status | Unresolved Parcel missing, no action taken |
| Complaint Raised On | LinkedIn (Public Post) |
Deloitte Cybersecurity Expert Calls Out Rapido: “Lost My Parcel, My Trust & All Support”
In a powerful LinkedIn post, Tridev Jaiswal, a Senior Solution Advisor and Assistant Manager – Cybersecurity at Deloitte, revealed a deeply frustrating experience with Rapido‘s delivery service.
On the morning of August 6, 2025, Jaiswal had arranged a simple delivery of home-cooked food for his wife. The delivery was picked up promptly at 10:38 AM, but what followed was a complete breakdown in service, trust, and accountability.
Driver’s Location Froze, Then Disappeared Completely
Shortly after the pickup, the driver’s location froze near Pataudi Road and then disappeared altogether. Jaiswal’s attempts to contact the driver were in vain his calls went unanswered, even though the driver was shown online and on another call.
“Emergency Helpline Denied the Existence of My Order”
Even more shocking was the response from Rapido’s emergency helpline. When Tridev called for help, the executive claimed:
“There’s no active order under your number.”
However, the order was clearly still active in his app, showing that Rapido’s system either failed or staff misled him. With no parcel, no way to contact the driver, and no official help, Tridev was left helpless.
Why This Incident Is a Serious Safety Concern
While the monetary value of the food was small, Tridev emphasized the greater issue of security, system failure, and customer negligence:
- No support during a live delivery crisis
- No accountability for delivery drivers
- Emergency helpline not equipped to help
- No escalation or tracking backup
- No resolution even after public complaint
Rapido’s Reputation in Question
With increasing reliance on quick delivery apps for daily needs, incidents like this raise important questions:
- Are companies verifying their drivers thoroughly?
- Is there any accountability system in place?
- What happens when a parcel is stolen or lost?
- Are customers left to deal with it on their own?
The lack of response from Rapido only worsened the situation. Tridev ended his post by warning others:
“I urge everyone to think twice before using a service that leaves you helpless when you need them most.”
What to Do If a Rapido Driver Disappears with Your Package
If you’re facing a similar situation, here are some immediate steps:
- Take a screenshot of the active order and tracking details.
- Record the pickup time, rider ID, and route snapshot.
- Immediately raise a complaint in-app and via email.
- If the parcel is stolen, file a police complaint with details.
- Tag the company and share your issue publicly if ignored.
- Submit your complaint at Choice4Voice.com for public awareness.
Frequently Asked Questions (FAQs)
1. What should I do if my Rapido driver runs away with my parcel?
Immediately take screenshots of the delivery tracking, contact Rapido support, and file a complaint. You may also file a police report if theft is suspected.
2. Can Rapido drivers be tracked after they go offline?
If the driver turns off GPS or leaves the app, tracking may stop. However, Rapido should still have access to their ride data, phone number, and route log.
3. Is Rapido safe for delivering food or personal items?
As per recent incidents like Tridev Jaiswal’s, Rapido’s delivery safety and support systems are questionable, especially when something goes wrong.
4. How can I contact Rapido customer care for emergencies?
You can use the in-app emergency button or email info@rapido.bike. However, response quality is often reported as poor in urgent cases.
5. Can I get a refund if my delivery is lost?
If the order was paid in advance and not delivered, you’re eligible for a refund. But many users report delays and lack of response from Rapido in such cases.
6. Can I trust Rapido’s emergency helpline?
Based on this complaint, the emergency helpline may fail to acknowledge active orders, leaving customers without help during emergencies.
7. How to report a stolen parcel delivered via Rapido?
Take screenshots, file an FIR, and send a legal notice to Rapido’s support email. Also, post publicly to draw attention if ignored.
8. Are Rapido drivers verified?
Rapido claims to verify its drivers, but cases like this raise doubts about their vetting process and accountability systems.
9. What if the driver blocks my number?
If you’re unable to reach the driver and suspect misconduct, escalate the issue through customer care and social media. You can also approach consumer grievance forums.
10. Where can I raise a complaint publicly if the company ignores me?
You can submit your complaint at Choice4Voice.com or tag us in your LinkedIn post. Our platform brings public attention to such ignored complaints.
Submit Your Complaint to Make It Heard
If you’ve experienced similar negligence or unresolved service issues, you can:
✅ Submit your complaint at www.Choice4Voice.com
✅ Or tag @Choice4Voice in your LinkedIn post for immediate visibility.
Disclaimer:
This article is based on the user’s public post shared via LinkedIn, which can be viewed through the original link [LINK HERE].
Choice4Voice.com is a platform that stands with consumers who want to raise their voices against injustice, harassment, or negligence. We believe no complaint should be ignored.