Tanya Sharma alleges Blinkit denied refund of Rs. 304 despite successful UPI payment for Nestle Baby Cerelac. The product was taken back, but the refund has not been processed since 5th August. Choice4Voice.com highlights the negligence and explores customer rights in digital payment disputes.
Complaint Summary : Blinkit Refund Issue – Tanya Sharma’s Rs. 304 UPI Payment for Baby Cerelac Still Not Refunded
| Detail | Information |
|---|---|
| Complainant Name | Tanya Sharma |
| Company Involved | Blinkit (formerly Grofers) |
| Order Item | Nestle Baby Cerelac |
| Order Value | Rs. 304 |
| Payment Method | UPI (Paytm) |
| UPI Reference ID | 521710703012 |
| Incident Date | 5th August 2025 |
| Issue | Delivery agent refused UPI confirmation, product taken back |
| Refund Status | Pending since 5th August |
| Customer’s Efforts | Multiple follow-ups, repetitive responses from Blinkit agents |
| Impact | Baby food denied despite payment; refund still not processed |
| Complaint Status | Unresolved |
| Original Post | LinkedIn Post by Tanya Sharma |
Full Complaint Write-Up
Tanya Sharma, a Talent Acquisition professional, recently placed an order on Blinkit for Nestle Baby Cerelac, an essential product for her baby.
The order was marked Cash on Delivery (COD), but when the delivery agent arrived, Tanya chose to pay via UPI (Paytm). The payment of Rs. 304 (UPI Reference ID: 521710703012) was successfully processed, and Tanya even received confirmation from Paytm support that the amount was credited to Blinkit.
Shockingly, the delivery agent refused to accept this, claiming that payment was not received on their system, and insisted on cash. Since Tanya had already paid digitally, she rightly refused to pay again. As a result, the agent took the product back.
What makes this case worse is that despite repeated follow-ups since 5th August, Blinkit has not refunded her money. Each time, Tanya was told the same scripted line: “You will receive the refund in 24–48 hours”. Later, excuses such as “server issues” or “form not filled correctly” were used to delay the process.
As of 13th August 2025, Tanya has still not received her money. She expressed frustration over the unprofessional service, emphasizing that this was not just about Rs. 304, but about trust, responsibility, and the fact that her hungry baby was denied food despite payment being made.
This complaint raises serious questions about Blinkit’s handling of UPI payments, refund processes, and customer care reliability.
Why This Case Matters
- Payment Success but No Product – Customer lost both money and goods.
- Refund Delays – Despite clear UPI confirmation, Blinkit failed to process refund.
- Emotional Impact – Denial of baby food highlights insensitivity in service.
- Repetitive Support Responses – Copy-paste replies erode customer trust.
- Consumer Rights Violation – Taking back product without refund is unfair trade practice.
Questions & Answers on Blinkit Refund & UPI Issues
1. How long does Blinkit take to process a UPI refund?
Typically, Blinkit claims 24–48 hours, but many customers report delays of 7–15 days.
2. What happens if Blinkit delivery agent takes the product back after payment?
The customer is entitled to a full refund since no goods were delivered despite payment.
3. Can Blinkit legally refuse refund after failed COD/UPI issue?
No. Under the Consumer Protection Act, 2019, withholding refunds after failed delivery is illegal and actionable.
4. How can I raise a complaint with Blinkit for refund delays?
- Via Blinkit app support chat
- Email: support@blinkit.com
- Social media escalation on Twitter/LinkedIn
5. How do I prove UPI payment to Blinkit?
Provide UPI Reference ID, transaction screenshot, and bank/Paytm confirmation as proof.
6. What if Blinkit says refund is initiated but I haven’t received it?
Check with your bank/UPI provider. If not credited within 7 working days, escalate to RBI Ombudsman.
7. Is Blinkit responsible for refunding failed COD-UPI cases?
Yes. Blinkit is responsible as per RBI digital payment guidelines and must refund immediately.
8. Can I complain about Blinkit to the Consumer Court?
Yes. File complaint on edaakhil.nic.in with payment proof and order details.
9. How do I complain to RBI about UPI payment not refunded?
Visit cms.rbi.org.in → Select “Payment Dispute” → File complaint against merchant.
10. How can I escalate Blinkit refund issues on social media?
Tag @LetsBlinkit on Twitter, and post with screenshots and order ID for faster attention.
11. Does Blinkit refund instantly for UPI payments?
Not always. While some refunds are instant, disputes like Tanya’s often face long delays.
12. What is the safest way to pay on Blinkit – COD or UPI?
COD with cash is safer in disputes. If using UPI, ensure Blinkit’s system confirms before delivery agent leaves.
13. Can Blinkit be fined for refund negligence?
Yes. Consumer courts can impose compensation and penalty for harassment and delayed refunds.
14. How long can Blinkit legally hold my refund?
As per RBI guidelines, refunds must be completed within 5–7 working days. Beyond this is violation.
15. What if Blinkit says payment was not received but UPI shows success?
The customer should contact their UPI app provider (Paytm/PhonePe/Google Pay) and raise a chargeback.
16. Can I demand compensation from Blinkit apart from refund?
Yes. Under Consumer Protection Act, customers can claim mental harassment compensation.
17. What documents are needed to file complaint against Blinkit?
- Order ID
- Payment proof (UPI screenshot, bank statement)
- Chat/email logs with Blinkit support
18. Can I report Blinkit to NPCI for UPI issues?
Yes. NPCI handles UPI disputes. File complaint at npci.org.in/complaints.
19. Why does Blinkit delay refunds despite successful payment?
Delays often happen due to internal reconciliation errors, weak customer support, or negligence.
20. Is Rs. 304 a small amount to fight legally?
No. Even small claims are valid in Consumer Court; principle matters more than amount.
21. Can Blinkit block my account if I complain too much?
Companies can suspend accounts for misuse, but legitimate refund complaints cannot be penalized.
22. Is it safe to order baby food from Blinkit?
Many customers rely on Blinkit for essentials, but Tanya’s case shows risks with payment disputes.
23. What rights do customers have under RBI for UPI payments?
Customers have the right to automatic reversal of failed transactions within 5 days.
24. How do I ensure safe UPI transactions on Blinkit?
- Confirm agent’s device shows payment success
- Do not let agent leave until system reflects payment
- Keep screenshots as proof
25. Has Blinkit faced similar refund complaints before?
Yes. Multiple customers online report “Refund not received after successful UPI payment” on social media and consumer forums.
Final Note – Choice4Voice.com’s Stand
This case of Tanya Sharma vs. Blinkit highlights how digital payment disputes can harm consumers when companies fail to act responsibly. Despite proof of payment, Blinkit took back the product and withheld the refund for over a week.
At Choice4Voice.com, we believe:
- Refunds must be processed within RBI’s 5–7 day timeline.
- Essential items like baby food must never be denied after successful payment.
- Companies must stop copy-paste customer service replies and take ownership of disputes.
👉 If you have faced Blinkit refund issues or UPI disputes, raise your complaint at Choice4Voice.com so it reaches the right people and creates pressure for resolution.
