Saurabh Shrivastava raises a serious complaint against HDFC Bank regarding a ₹20,000 fraudulent transaction, unauthorized reissue of a replacement card, and penalties wrongly charged.
Complaint Summary Table : HDFC Bank Credit Card Fraud Complaint by Saurabh Shrivastava – Urgent Resolution Needed
| Field | Details |
|---|---|
| Complainant Name | Saurabh Shrivastava |
| Designation | Assistant Manager at Precision Coatings |
| Company Concerned | HDFC Bank |
| Department Mentioned | Credit Card Division |
| Complaint Type | Fraudulent Transaction & Penalty Charges |
| Issue Raised | Unauthorized international transaction of ₹20,000 and penalties despite non-usage of card |
| Complainant’s Demand | Reversal of fraudulent charges, investigation of unauthorized card issuance, clarification on incident |
| Credit Card Concerned | HDFC Bank Credit Card ending with 5813 |
| Original LinkedIn Post URL | [LinkedIn Post URL] |
Full Write-up
Saurabh Shrivastava, currently working as Assistant Manager at Precision Coatings, has raised a serious complaint against HDFC Bank regarding fraudulent activity linked to his credit card account.
According to his statement, although he had applied for and received an HDFC Bank credit card, he never used it for any transactions. Despite this, a fraudulent international transaction of ₹20,000 was recorded on his card with a merchant named Heytrade Solution, which he believes is not even authorized to provide trading services in India.
Upon discovering the transaction, he immediately reported the matter and had the card blocked. However, he later found out that a replacement card was issued without his request or consent. Shockingly, this replacement card was never delivered to him. Adding to the distress, penalties have been applied to his account for the disputed transaction.
Key Issues Highlighted
- Fraudulent Transaction – ₹20,000 unauthorized debit with an unverified international merchant.
- Unauthorized Replacement Card – Reissued by the bank without consent and never delivered.
- Unjust Penalties – Penalties being charged despite the transaction being fraudulent and card unused.
- Lack of Transparency – No detailed clarification provided by the bank on how such a breach occurred.
Demands by the Complainant
- Immediate reversal of the fraudulent transaction and penalties.
- Full investigation into how a replacement card was issued without authorization.
- A written explanation clarifying the lapses in the bank’s credit card management system.
Saurabh Shrivastava has appealed directly to HDFC Bank’s MD & CEO, Mr. Sashi Jagdishan, urging the bank to act with urgency to resolve the matter.
Frequently Asked Questions (FAQs)
1. What is the nature of the complaint against HDFC Bank?
It concerns a fraudulent ₹20,000 credit card transaction, unauthorized card reissue, and penalty charges applied.
2. Who raised this complaint?
The complaint was raised by Mr. Saurabh Shrivastava, Assistant Manager at Precision Coatings.
3. What fraudulent transaction was reported?
A ₹20,000 debit with an international merchant called Heytrade Solution, which the complainant claims is not authorized to operate in India.
4. Did the complainant use his credit card for any transaction?
No. He clearly stated that the card was never used for any transaction by him.
5. What immediate action was taken by the complainant?
He blocked the credit card and informed HDFC Bank about the fraudulent activity.
6. Why is the replacement card a concern?
Because it was issued without his request or approval and has not been delivered to him.
7. What penalties were applied?
Penalties were charged to his account despite the fraudulent nature of the transaction and his non-usage of the card.
8. What is the complainant demanding from HDFC Bank?
Reversal of charges, investigation of the replacement card, and a written clarification about the incident.
9. What is Heytrade Solution?
It is an international merchant linked to the transaction, which the complainant claims is unauthorized to conduct trading services in India.
10. Why is this case important for other HDFC customers?
It raises concerns about security, unauthorized card issuance, and penalties in disputed cases.
11. What rights does a credit card holder have in such cases?
They can demand reversal of fraudulent charges, raise a dispute with the bank, and escalate to the RBI Ombudsman if unresolved.
12. How should a bank normally handle fraudulent transactions?
Banks must investigate immediately, block the card, reverse charges if proven fraudulent, and ensure customer security.
13. Can a bank issue a replacement card without customer consent?
No. Issuing a card without customer authorization violates standard banking practices and RBI guidelines.
14. What legal remedies are available for the complainant?
He can escalate the matter to the RBI Ombudsman and even pursue consumer court action if not resolved.
15. What role does RBI play in such disputes?
RBI guidelines mandate that banks take responsibility for unauthorized transactions unless proven otherwise.
16. How can customers protect themselves from such frauds?
By regularly monitoring account statements, setting up transaction alerts, and immediately reporting unauthorized activity.
17. Can penalties be charged on disputed transactions?
No, penalties should not be charged while a transaction is under dispute or proven fraudulent.
18. What clarification is the complainant seeking?
A written explanation from HDFC Bank detailing how the fraudulent transaction and unauthorized card issuance took place.
19. Has the complainant tagged HDFC Bank leadership?
Yes, he has directly addressed Mr. Sashi Jagdishan, MD & CEO of HDFC Bank.
20. What impact can this case have on HDFC Bank’s reputation?
Such unresolved complaints can affect customer trust and brand credibility in India’s highly competitive banking sector.
21. What is the expected outcome?
The complainant expects immediate reversal of charges and corrective action from HDFC Bank.
Final Note
This complaint highlights the urgent need for greater security and accountability in India’s banking sector. A fraudulent transaction, unauthorized card issuance, and wrongful penalties should never be overlooked by any financial institution.
If you have faced a similar issue with HDFC Bank or any other company, you can raise your voice through Choice4Voice.com, a trusted consumer-advocacy platform that ensures genuine complaints are highlighted to the right authorities.
