React Developer Pawan Yadav has accused HDFC Bank of unfair money deductions from his account without consent or prior intimation. Despite maintaining required balances, over ₹8,000 has been deducted. Read full complaint details, impact on customers, and answers to FAQs about HDFC Bank hidden charges.
Complaint Summary
| Detail | Information |
|---|---|
| Complainant Name | Pawan Yadav |
| Profession | React Developer |
| Bank Involved | HDFC Bank |
| Issue Raised | Unauthorised deductions and hidden minimum balance requirements |
| Date Complaint Highlighted | August 2025 (LinkedIn Post) |
| Total Amount Deducted | Over ₹8,000 so far |
| Customer Action Taken | Contacted HDFC Customer Care, Escalated Complaint |
| Bank Response | “Not eligible” for refund, but deductions continue |
| Current Status | Unresolved |
| Customer Expectation | Immediate refund of wrongly deducted money and transparency |
| Authorities Tagged | Reserve Bank of India (RBI), HDFC Bank CEO Sashidhar Jagdishan |
| LinkedIn Source | View Original Post |
Full Complaint Write-Up
Pawan Yadav, a React Developer, has publicly raised a serious complaint against HDFC Bank regarding unjust deductions from his savings account.
According to Mr. Yadav, the problem began when his account went slightly negative a few months ago. He quickly cleared the dues with his freelancing income of around ₹6,000 per month. However, despite regular deposits, deductions continued without proper explanation.
When he contacted HDFC Bank’s customer care, he was told he must maintain a monthly minimum balance of ₹10,000. Shocked by this requirement, he borrowed from a friend to comply. Yet, in spite of fulfilling the condition, the bank later deducted ₹8,000+ from his account.
The bank informed him that he was “not eligible” for a refund, even though he was always “eligible” for deductions.
The situation worsened when, on the occasion of Raksha Bandhan, his client sent him an early payment of ₹6,000. To his dismay, HDFC Bank immediately deducted ₹600+ without any message, prior warning, or consent.
Mr. Yadav expressed his frustration:
“We work hard for every rupee. Banks must protect customers, not exploit them with hidden charges.”
In his LinkedIn post, he appealed directly to the Reserve Bank of India (RBI) and HDFC Bank CEO Sashidhar Jagdishan for urgent intervention.
This case exposes a serious issue of hidden charges and lack of transparency in India’s private banking sector, raising concerns about how ordinary citizens, freelancers, and low-income earners are treated by major financial institutions.
Frequently Asked Questions (FAQs)
1. What is the complaint against HDFC Bank?
The bank has been allegedly deducting money from Pawan Yadav’s account without proper consent, intimation, or clear justification.
2. How much money has been deducted so far?
According to the complainant, over ₹8,000 has been deducted.
3. What triggered the deductions initially?
The issue started when the account went slightly negative. Despite clearing it, deductions continued.
4. What was HDFC Bank’s explanation?
Customer care stated that a monthly minimum balance of ₹10,000 must be maintained.
5. Was this requirement communicated earlier?
The complainant claims that this was never informed earlier.
6. How did Pawan Yadav arrange to maintain the balance?
He borrowed from a friend to deposit ₹10,000, but deductions still continued later.
7. What happened during Raksha Bandhan?
His client sent him an early payment of ₹6,000, from which HDFC Bank instantly deducted ₹600+.
8. Did the bank send any SMS or notification before deduction?
No, deductions were made without prior intimation or consent.
9. What is the complainant’s source of income?
He earns through freelancing, about ₹6,000 per month.
10. What was HDFC Bank’s response to his refund request?
The bank told him he is “not eligible” for a refund.
11. Why does the complainant call this exploitation?
Because the bank refuses refunds but continues deducting money without clarity.
12. Who has he appealed to for help?
He has tagged RBI (Reserve Bank of India) and HDFC Bank CEO Sashidhar Jagdishan.
13. What does RBI say about unauthorised deductions?
RBI mandates that banks must provide clear disclosure of charges and not deduct unfairly.
14. What can customers do if banks deduct without consent?
They can escalate to the Principal Nodal Officer, and if unresolved, file a complaint with the Banking Ombudsman/RBI.
15. What is a minimum balance requirement?
It is the average monthly balance a customer must maintain to avoid penalties.
16. What is the penalty for not maintaining a minimum balance in HDFC?
It varies by account type and location, often ranging from ₹150 to ₹600 + GST per month.
17. Can banks deduct money without prior intimation?
No, as per RBI guidelines, customers must be notified of charges and given transparent terms.
18. What are hidden charges in banking?
These are fees or deductions not clearly communicated to the customer at account opening.
19. Can customers recover wrongly deducted money?
Yes, if proven unfair, refunds can be demanded via Ombudsman complaint.
20. How does this impact freelancers and low-income customers?
Such deductions can significantly affect people living on limited monthly income, making banking services unaffordable.
21. Where can other customers raise similar complaints?
Consumers can use Choice4Voice.com to submit their grievances and make sure their voices are heard publicly.
Final Note
Cases like Pawan Yadav’s highlight the urgent need for banking transparency and customer protection in India. Unauthorized deductions erode trust in financial institutions and harm hardworking citizens.
At Choice4Voice.com, we stand with consumers whose complaints are ignored by corporations. If you have faced unjust charges or hidden banking deductions, you can Submit Your Complaint Here and we will ensure your voice is amplified.
