Finance consultant Nirmit Daheriya alleges that Rapido charged him ₹752 for a 7-minute ride at a false 480 KMPH speed. No customer support, no resolution.
Complaint Summary Table : Rapido Overcharging Complaint – Nirmit Daheriya Reports Fake 480 KMPH Ride & ₹752 Charge
| Details | Information |
|---|---|
| Complainant Name | Nirmit Daheriya |
| Designation | Strategic Finance Consultant |
| Company Mentioned | Rapido |
| Complaint Category | Fraudulent Billing / Overcharging / Customer Support Failure |
| Issue Reported | Overcharged ₹752 for a 7.9-minute ride showing false distance (63.2 km at 480 KMPH). No customer support, no refund. |
| Incident Details | Tyre punctured mid-ride, driver ended ride, no replacement or help provided. In-app chat kept failing with “network error.” |
| Complainant’s Statement | This is a consumer rights violation and feels like an unfair trade practice. |
| Action Requested | Refund of the wrongly charged amount, system audit of Rapido’s billing, and accountability for customer support failures. |
| LinkedIn Source Post | Original LinkedIn Complaint by Nirmit Daheriya |
Detailed Complaint Report
Nirmit Daheriya, a Strategic Finance Consultant, has raised a serious consumer complaint against Rapido, one of India’s leading ride hailing apps. According to his LinkedIn post, Nirmit was charged an unreasonable amount of ₹752 for a ride that lasted only 7.9 minutes.
The complaint highlights shocking discrepancies in Rapido’s billing system:
- False Ride Data: Rapido’s app showed that Nirmit travelled 63.2 km in just 7.9 minutes which translates to a speed of 480 KMPH, an impossible figure in city traffic.
- Service Failure: The ride ended prematurely due to a tyre puncture, leaving the customer stranded with no alternative ride arranged.
- Lack of Customer Support: The complainant could not reach Rapido through any helpline. In-app chat consistently showed “network error,” despite strong internet connectivity.
Nirmit argues that this cannot be dismissed as a “glitch” but appears to be a serious consumer rights violation and possibly an unfair trade practice. He has called upon other customers who faced similar issues to join him in filing an official legal complaint.
Such incidents highlight the growing risks of digital platforms misusing technical loopholes to exploit customers. Transparency, accountability, and strong grievance redressal mechanisms are critical for consumer trust.
Frequently Asked Questions (FAQs)
1. What exactly is the complaint against Rapido?
The complaint states that Rapido charged ₹752 for a 7.9 minute ride, falsely showing that the complainant travelled 63.2 km at 480 KMPH speed.
2. Who filed this complaint?
The complaint was filed by Nirmit Daheriya, a Strategic Finance Consultant, via LinkedIn.
3. How much was the disputed amount?
The disputed ride was charged at ₹752, which the complainant claims is fraudulent.
4. What was the duration of the ride?
The ride lasted 7.9 minutes before it ended abruptly due to a tyre puncture.
5. What technical issue was faced during complaint filing?
The in-app chat repeatedly showed “network error”, making it impossible for the customer to raise a grievance.
6. Was any replacement ride provided?
No. Despite being stranded, the complainant was not offered any replacement ride or support.
7. Why does the complaint mention 480 KMPH?
Because Rapido’s billing system falsely recorded 63.2 km in 7.9 minutes, which equals about 480 KMPH – an impossible speed.
8. Did Rapido provide any refund or response?
As per the complaint, no refund or meaningful response was provided.
9. What laws could this issue fall under?
This could fall under Consumer Protection Act, 2019, as an unfair trade practice and potential billing fraud.
10. Can app-based services be held liable for technical glitches?
Yes. If glitches lead to financial loss for consumers, companies are responsible for refunds and fair redressal.
11. What steps should consumers take in such cases?
Consumers should:
- Take screenshots of ride details.
- Report the issue via email or official channels.
- File a formal complaint if ignored.
12. How can consumers escalate complaints if ignored by Rapido?
They can approach consumer forums, RBI (for payment issues), or the Ministry of Consumer Affairs.
13. Is this complaint an isolated case?
No, several customers have reported overcharging and support issues with ride-hailing apps, making this a recurring concern.
14. Why is customer support failure a major issue?
Because without accessible support, consumers are trapped with wrongful charges and no way to resolve them.
15. What kind of penalty can companies face for unfair trade practices?
They can face fines, compensation orders, and even suspension of business licenses under Indian consumer laws.
16. What recourse does the complainant have if Rapido continues to ignore?
The complainant can:
- File a case with District Consumer Disputes Redressal Commission.
- Approach legal authorities for deceptive billing practices.
17. Does Choice4Voice.com verify complaints?
Yes. Complaints published on Choice4Voice.com are verified and genuine before being highlighted.
18. Why is this complaint important for all customers?
It shows how digital platforms can misuse data and block consumer grievances, risking financial exploitation.
19. How can others join this complaint?
Nirmit has invited other affected customers to share similar cases for a collective legal action.
20. How can customers prevent such frauds?
- Always check trip details.
- Immediately report billing discrepancies.
- Keep written communication with customer support.
- Escalate unresolved issues publicly and legally.
Conclusion
This complaint against Rapido highlights the urgent need for accountability in app-based services. Overcharging, false ride data, and denial of customer support are not just technical glitches but serious violations of consumer trust and rights.
Platforms like Choice4Voice.com ensure that such issues are brought into the public spotlight, compelling companies to respond and resolve consumer grievances fairly.
If you are facing similar issues with Rapido or any other company, you can Submit Your Complaint Here and make your voice heard.