Sumit Kumar raises a serious complaint against Central Bank of India’s Digha branch citing long queues, slow service, and lack of extra counters. Read the full details on Choice4Voice.com and learn how to submit your own complaint.
Complaint Summary : Central Bank of India Complaint – Sumit Kumar Highlights Poor Service at Digha Branch | Choice4Voice.com
| Complaint Details | Information |
|---|---|
| Complainant Name | Sumit Kumar |
| Profession | Digital Marketing Strategist |
| Company Complained Against | Central Bank of India – Digha Branch |
| Issue Reported | Long queues, single counter for deposit and withdrawal, slow staff response |
| Customer Concern | Wasted time, poor service efficiency, lack of arrangements during high footfall |
| Complainant Statement | Even after waiting half an hour in line, the service was extremely slow and frustrating. |
| Action Requested | More counters, better staffing, improved service efficiency |
| Original Source | LinkedIn Post by Sumit Kumar |
Full Complaint Write-up
A serious customer service complaint has been raised against the Central Bank of India’s Digha branch by Sumit Kumar, a Digital Marketing Strategist.
According to Sumit, he visited the branch to withdraw cash but faced long queues and extremely slow service. Despite waiting for more than 30 minutes, the line hardly moved, and only one counter was functional for both deposits and withdrawals.
He pointed out that such inefficiency wastes valuable time for common people, especially when many still depend on branch banking instead of ATMs or online transactions.
While some may argue the rush was due to the three day bank closure, Sumit rightfully questioned why the branch did not arrange additional counters in advance when higher footfall was expected.
He further emphasized that for India to truly become Aatmanirbhar and Vishwaguru, the basic efficiency of banking services must improve.
This complaint highlights a deeper issue of staffing, service management, and customer convenience within the Central Bank of India.
Why This Complaint Matters
- Customer Time Ignored: Long queues show poor planning and lack of respect for customer schedules.
- Inadequate Staff Deployment: Only one counter for both deposits and withdrawals is unacceptable during peak hours.
- Impact on Trust: Inefficient service damages the bank’s reputation and customer satisfaction.
- Need for Accountability: Authorities must ensure better arrangements to prevent such recurring issues.
Frequently Asked Questions (FAQs)
1. What is the complaint against Central Bank of India’s Digha branch?
The complaint highlights long queues, slow staff service, and only one counter for deposits and withdrawals.
2. Who raised this complaint?
It was raised by Sumit Kumar, a Digital Marketing Strategist.
3. How long did the complainant wait in line?
He waited for over 30 minutes, yet the service remained very slow.
4. What is the main concern raised?
The lack of efficiency and inadequate staffing during high customer footfall.
5. Why were the queues so long?
Many customers visited the branch after a 3-day closure, but no extra arrangements were made.
6. How many counters were functional?
Only one counter was active for both withdrawal and deposit.
7. What action is the complainant requesting?
He requested extra counters, better staff allocation, and improved service efficiency.
8. How does this affect ordinary people?
Customers waste time in long queues, leading to frustration and lost productivity.
9. Why can’t everyone use ATMs or online banking?
Not all customers are comfortable with digital transactions, especially senior citizens and rural account holders.
10. How does this reflect on India’s banking system?
It shows that despite digital initiatives, basic service efficiency at physical branches is still a challenge.
11. Is poor service common in Indian banks?
Yes, many public sector banks face issues of understaffing and slow service delivery.
12. Can customers complain about such delays?
Yes, customers can file complaints with the branch manager, Central Bank grievance redressal, or platforms like Choice4Voice.com.
13. What are the RBI guidelines on branch service?
RBI directs banks to ensure adequate counters and staff during rush periods to avoid customer inconvenience.
14. How does this affect Central Bank’s reputation?
Repeated inefficiency can lead to loss of customer trust and preference for private sector banks.
15. What long-term steps should the bank take?
- Increase staff at peak times
- Add separate counters for withdrawal and deposit
- Introduce token-based queue systems
16. What role does customer feedback play?
Public complaints like this put pressure on banks to improve service quality.
17. Can such complaints lead to policy change?
Yes, if highlighted repeatedly, banks may be forced to deploy better customer service models.
18. What alternatives do customers have?
- Use ATMs for withdrawals
- Opt for online/mobile banking (if possible)
- Visit branches during non-peak hours
19. How can the Central Bank of India avoid such issues?
By ensuring advanced planning, staffing adjustments, and better infrastructure.
20. How can customers raise awareness of poor service?
By sharing experiences on Choice4Voice.com, LinkedIn, and consumer forums to push for accountability.
About Choice4Voice.com
At Choice4Voice.com, we work to highlight genuine consumer complaints that are often ignored by companies and service providers. Our mission is to make sure that every customer’s voice is heard and that businesses are held accountable for their actions.
We publish verified complaints and bring them to public attention through our platform and LinkedIn network, ensuring that companies take corrective measures.
If you are facing a similar issue with Central Bank of India or any other company, you can submit your complaint directly at Choice4Voice.com Complaint Submission Page.
Together, let’s demand better service and protect consumer rights.
