Sanjana Eshwar raises a complaint against Flipkart for receiving a wrong order worth less than ₹200 instead of books worth ₹5,112. Despite multiple complaints, Flipkart rejected her refund request. Full details on Choice4Voice.com
Complaint Summary : Flipkart Complaint – Sanjana Eshwar Denied Refund for Wrong Order Worth ₹5,112 | Choice4Voice.com
| Complaint Details | Information |
|---|---|
| Complainant Name | Sanjana Eshwar |
| Profession | Talent Acquisition & Business Partnerships Professional |
| Company Complained Against | Flipkart |
| Product Ordered | Discover India: The Complete Collection (30 Books) |
| Order Value | ₹5,112 |
| Issue Reported | Received wrong order worth less than ₹200 |
| Complaint Raised | Multiple complaints and refund requests rejected |
| Customer Concern | Fraudulent sellers allowed, no resolution from Flipkart |
| Complainant Statement | Rejecting a rightful refund without addressing the issue amounts to cheating customers. |
| Action Requested | Refund of full amount and action against fraudulent sellers |
| Original Source | LinkedIn Post by Sanjana Eshwar |
Full Complaint Write-up
Sanjana Eshwar, a professional in strategic talent acquisition and business partnerships, has raised a serious consumer complaint against Flipkart on LinkedIn.
She ordered Discover India: The Complete Collection (30 Books) priced at ₹5,112. However, instead of the books, she shockingly received an item worth less than ₹200.
Despite raising multiple complaints with Flipkart and requesting a return and refund, her genuine concerns have been repeatedly declined. According to Sanjana, rejecting a rightful refund without proper resolution amounts to cheating customers and reflects poorly on Flipkart’s grievance redressal mechanism.
She further expressed disappointment that a reputed e-commerce giant like Flipkart continues to allow fraudulent sellers to operate on its platform without accountability.
In her LinkedIn post, Sanjana warned that if the matter is not resolved immediately, she will be left with no option but to escalate the issue legally by approaching the consumer court.
This complaint raises serious concerns regarding trust, seller verification, and customer protection on Flipkart.
Why This Complaint Matters
- High-value loss: Customer paid ₹5,112 but received a product worth less than ₹200.
- Repeated denial of refund: Genuine return requests were declined without resolution.
- Seller credibility issue: Fraudulent sellers being allowed on Flipkart damages customer trust.
- Escalation risk: Non-resolution may push customers towards consumer courts, affecting Flipkart’s reputation.
Frequently Asked Questions (FAQs)
1. Who raised the complaint against Flipkart?
The complaint was raised by Sanjana Eshwar on LinkedIn.
2. What product did she order?
She ordered Discover India: The Complete Collection (30 Books).
3. How much was the order value?
The order was worth ₹5,112.
4. What did she receive instead?
She received a completely wrong order worth less than ₹200.
5. Did she raise complaints with Flipkart?
Yes, she raised multiple complaints and refund requests.
6. How did Flipkart respond?
Flipkart repeatedly declined her refund request.
7. What is the main grievance?
That Flipkart refused to process a rightful refund despite clear evidence of a wrong delivery.
8. What action is Sanjana demanding?
A full refund and stricter action against fraudulent sellers.
9. What did she say about Flipkart?
She expressed disappointment that Flipkart is not addressing genuine grievances and allows fraudulent sellers.
10. Why does she consider this cheating?
Because the customer paid ₹5,112 but did not receive the product ordered and was denied a refund.
11. Can a customer file a consumer complaint in such cases?
Yes, customers can escalate to the Consumer Court if refunds are unfairly denied.
12. What does Indian law say about such cases?
As per the Consumer Protection Act 2019, customers can claim refunds for wrong or defective products.
13. How common are refund issues on Flipkart?
There are frequent complaints on social media about delayed or denied refunds.
14. Can Flipkart be held liable for sellers’ actions?
Yes, as the platform, Flipkart is accountable for ensuring safe and genuine transactions.
15. How do fraudulent sellers impact customer trust?
They lead to loss of confidence in the platform and hesitation in making future purchases.
16. What are the risks for Flipkart if issues remain unresolved?
- Loss of customer loyalty
- Legal action and penalties
- Damage to brand image
17. What alternatives do customers have if refunds are denied?
- Escalate to Flipkart’s higher grievance redressal team
- Approach the National Consumer Helpline
- File a case in consumer court
18. How can Flipkart prevent such frauds?
By strictly verifying sellers, penalizing fraudulent practices, and improving refund systems.
19. What should customers do if they face a similar issue?
Immediately raise complaints with Flipkart and if unresolved, escalate through Choice4Voice.com or legal channels.
20. How does highlighting this on Choice4Voice.com help?
It ensures the issue gets public visibility and pressure on Flipkart to act responsibly.
About Choice4Voice.com
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