Customer Prabhu D reported receiving a used Nokia mobile instead of a new one from Flipkart (Order ID: OD335037261786355100). Despite raising replacement and refund requests, Flipkart ignored his complaint, causing financial and mental stress. Read the full case, consumer rights, and how Choice4Voice.com helps customers escalate such issues.
Complaint Summary Table : Flipkart Complaint – Prabhu D vs Flipkart Over Used Nokia Mobile Delivery
| Complaint Details | Information |
|---|---|
| Complainant Name | Prabhu D |
| Company Involved | Flipkart |
| Product Ordered | Nokia Mobile Phone |
| Order ID | OD335037261786355100 |
| Issue Reported | Received used mobile instead of a new one |
| Replacement Experience | Replacement product was also used and unsealed |
| Defects Reported | Contact search not working, echo during calls |
| Customer Action Taken | Raised replacement & refund requests |
| Company Response | No proper resolution despite follow-ups |
| Complainant’s Demand | Full refund and urgent resolution |
| LinkedIn Source Post | Original LinkedIn Post by Prabhu D |
Full Complaint Write-Up
Flipkart, one of India’s largest e-commerce platforms, is once again in the spotlight for failing to address genuine customer grievances.
In this case, Prabhu D, an employee at Comcast India Engineering Center, ordered a Nokia mobile phone from Flipkart (Order ID: OD335037261786355100). However, instead of receiving a factory-sealed, brand-new mobile phone, he received a used product.
The packaging clearly showed signs of tampering, as it was closed with cellotape instead of a factory seal. Shockingly, when he raised a replacement request, the replacement phone was also delivered in the same used condition.
To make matters worse, the device itself had functional issues:
- Contact search not working (manual scrolling required).
- Continuous echo during calls, making conversations extremely difficult.
Despite repeated follow-ups with Flipkart’s customer care, there has been no resolution. Prabhu has demanded a full refund and an urgent return pickup, but Flipkart has so far failed to provide a satisfactory response.
This incident highlights a growing issue with used/refurbished products being sold as new on e-commerce platforms and raises serious concerns about consumer rights violations.
About the Complainant – Prabhu D
- Works at Comcast India Engineering Center.
- Shared his grievance publicly on LinkedIn to raise awareness.
- Experienced both financial loss and mental harassment due to Flipkart’s negligence.
- Is determined to escalate the matter if Flipkart fails to respond.
About the Company – Flipkart
Flipkart, a Walmart-owned company, is one of India’s largest e-commerce platforms with millions of daily transactions. While the platform is known for its vast product range, it has increasingly faced consumer complaints related to:
- Delivery of used/refurbished products.
- Refund and replacement delays.
- Poor customer service handling genuine complaints.
Such repeated cases raise concerns about seller verification, product quality control, and grievance redressal mechanisms.
Q&A on Flipkart Complaints
Q1. What was the main issue reported by Prabhu D?
He received a used Nokia mobile instead of a brand-new factory-sealed product from Flipkart.
Q2. What was wrong with the replacement unit?
The replacement phone was also used and unsealed, showing no improvement in Flipkart’s response.
Q3. What specific defects did the Nokia phone have?
The contact search feature did not work, and there was a continuous echo during calls.
Q4. How did Flipkart initially respond to the complaint?
Flipkart did not provide a satisfactory resolution, despite multiple follow-ups.
Q5. What action has Prabhu requested from Flipkart?
He has demanded a full refund and return pickup.
Q6. What consumer rights are being violated here?
The right to receive goods as described, the right to safety, and the right to redressal under the Consumer Protection Act 2019.
Q7. Is selling a used product as new considered fraud?
Yes, it can be classified as mis-selling and unfair trade practice under Indian consumer law.
Q8. How can customers escalate such complaints legally?
They can approach the National Consumer Helpline (NCH), Consumer Forum, or platforms like Choice4Voice.com.
Q9. Can Flipkart deny a refund in such cases?
No, if the product is defective or not as described, the customer has a legal right to a refund.
Q10. What evidence should a customer keep in such cases?
Unboxing videos, order receipts, photographs of packaging, and customer service communications.
Q11. What is the role of the seller on Flipkart in this case?
Flipkart must ensure that verified sellers do not indulge in fraudulent practices.
Q12. What responsibility does Flipkart hold as a platform?
Flipkart is liable under the Consumer Protection (E-commerce) Rules 2020 to protect customers from unfair practices.
Q13. What could have been the financial impact on the complainant?
Loss of money for a defective phone, along with additional costs for follow-ups and stress.
Q14. What legal steps can be taken against Flipkart?
Filing a case in the District Consumer Disputes Redressal Commission (DCDRC) for compensation and penalty.
Q15. Are there similar complaints against Flipkart?
Yes, many customers report receiving used, defective, or fake products on Flipkart.
Q16. How can consumers protect themselves when buying online?
- Always record an unboxing video.
- Check seller ratings.
- Raise disputes within the return window.
Q17. Can the Consumer Court award compensation?
Yes, compensation can include refund, interest, damages for mental harassment, and litigation costs.
Q18. What role can social media play in such complaints?
Platforms like LinkedIn, Twitter, and consumer forums help amplify complaints and pressure companies.
Q19. How does this affect Flipkart’s brand reputation?
Repeated negligence in addressing such cases damages customer trust and brand credibility.
Q20. How can Choice4Voice.com help in such cases?
Choice4Voice.com highlights genuine consumer complaints on its platform and LinkedIn to pressure companies for quick resolution.
Q21. What should Flipkart ideally do in this case?
- Issue a full refund immediately.
- Penalize the seller for fraudulent practices.
- Strengthen quality checks to prevent recurrence.
Role of Choice4Voice.com in Supporting Consumers
At Choice4Voice.com, we are committed to giving consumers a strong voice against companies that ignore genuine complaints. Our process is simple:
- Consumers submit their complaint with evidence.
- We verify the case and publish it on Choice4Voice.com and LinkedIn.
- This creates public pressure on companies to resolve issues quickly.
👉 If you are facing a similar problem with Flipkart or any other company, submit your complaint here: Submit Your Complaint – Choice4Voice.com
Your complaint will not only help you but also protect other consumers from similar exploitation.
