MD. Aakib Jawed has raised a complaint against Jio Financial Services and Paytm after accidentally transferring ₹2000 to an unknown UPI ID. Despite providing transaction details, the customer seeks urgent refund assistance. Read the full complaint, background of the companies involved, and what consumers should do in such cases.
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Complaint Summary Table : Jio Financial Services & Paytm Wrong UPI Transfer – Refund Complaint by MD. Aakib Jawed
| Field | Details |
|---|---|
| Complainant Name | MD. Aakib Jawed |
| LinkedIn Profile | Verified Professional with 10+ years of sales experience |
| Companies Involved | Jio Financial Services & Paytm |
| Nature of Complaint | Wrong UPI transfer of ₹2000, refund request ignored |
| Transaction Details | Transaction ID: 522970754069 |
| Transaction Date | 17th August 2025, 9:20 PM |
| UPI ID Involved | 9310867724@ptaxis |
| Customer Request | Refund of ₹2000 from the unknown receiver |
| Complaint Source | Public post on LinkedIn by MD. Aakib Jawed |
Complaint Details – What Happened?
MD. Aakib Jawed, a verified professional with over a decade of experience in IT software sales and business analysis, reported a concerning issue with Jio Financial Services (JFS) and Paytm.
On 17th August 2025 at 9:20 PM, Mr. Jawed mistakenly transferred ₹2000 via UPI (Unified Payments Interface) to an unknown person through Paytm linked with Jio Financial Services account.
- Transaction ID: 522970754069
- UPI ID involved: 9310867724@ptaxis
Immediately after realizing the mistake, the complainant raised a request with the concerned bank, urging them to reverse the wrong transaction and refund the money. However, the issue remains unresolved, leaving the customer distressed and financially inconvenienced.
This case highlights a serious gap in consumer grievance redressal when it comes to wrong UPI transfers – a problem faced by thousands of digital payment users across India every year.
About the Complainant – MD. Aakib Jawed
- Profession: Sales & IT Software Expert
- Experience: 10+ years in product sales, business analysis, IT software solutions, and lead generation
- Expertise: Sales strategy, IT product sales, and customer acquisition
- LinkedIn Presence: Verified professional, actively engaging with digital payment and financial service communities
As a well-experienced professional, his concern raises a strong question on the reliability of fintech companies in handling accidental UPI transfers.
About the Companies Involved
1. Jio Financial Services (JFS)
- A subsidiary of Reliance Industries, focused on digital payments, lending, and insurance solutions.
- JFS has been actively pushing UPI-based payments across India.
- However, cases like this raise concerns about their dispute redressal mechanism and transparency in customer support.
2. Paytm (One97 Communications)
- One of India’s leading fintech platforms providing mobile recharges, UPI transfers, and merchant payments.
- Despite its popularity, Paytm has been repeatedly criticized for slow customer support and unresolved refund issues in UPI-related complaints.
- The company is regulated under RBI guidelines for payment aggregators and must ensure secure handling of wrong transfers.
This case reflects a combined accountability issue between Jio Financial Services (banking side) and Paytm (UPI platform side).
Why This Complaint Matters
- Wrong UPI transfers are not uncommon, but resolution is often delayed due to lack of coordination between banks, fintech apps, and regulatory bodies.
- Customers like Mr. Jawed face unnecessary stress, financial loss, and waste of time.
- RBI mandates that banks and payment apps must initiate a reversal request immediately, but in reality, support often fails.
Customer’s Demand
- Immediate refund of ₹2000 from the unknown receiver’s account.
- Proper acknowledgment and timeline for resolution.
- A stronger consumer protection mechanism to avoid such cases in future.
Commonly Asked Questions (Q&A Section)
1. What happens if I send money to the wrong UPI ID?
If you transfer money to the wrong UPI ID, the transaction is considered successful and irreversible by default. You must raise a dispute with your bank or payment app to initiate a reversal.
2. Can Paytm reverse a wrong UPI transaction?
Yes, Paytm can raise a chargeback request with the receiving bank. However, the final decision rests with the receiver’s bank.
3. What are RBI guidelines for wrong UPI transfers?
RBI requires banks to:
- Accept dispute complaints from customers.
- Contact the receiver’s bank immediately.
- Credit back funds if the receiver approves or if it is a fraudulent case under investigation.
4. How long does it take to get money back from a wrong UPI transfer?
Typically 7–10 working days if the receiver agrees. If disputed, it may take longer or may not be refunded at all.
5. What should I do immediately after a wrong UPI transfer?
- Note down the transaction ID.
- Contact your bank/payments app immediately.
- File a complaint with NPCI (National Payments Corporation of India) if unresolved.
6. Is there a chance I may never get my money back?
Yes. If the receiver refuses to return the money and the bank confirms the transaction was valid, you may lose the funds.
7. Can police help in UPI fraud or wrong transfers?
Yes. In fraudulent cases, you can file an FIR or cybercrime complaint. Police can track the receiver’s details and assist in recovering funds.
8. Is customer negligence considered in such cases?
Yes. If the wrong UPI entry was made by the customer, banks usually do not take liability unless fraud is proven.
9. What is NPCI’s role in UPI complaints?
NPCI regulates the UPI system. They provide an escalation channel if your bank and payment app fail to resolve the issue.
10. Can Jio Financial Services be held responsible here?
Yes. As the banking partner, JFS must process the reversal request and ensure consumer protection.
11. What are my legal rights in such cases?
You can:
- File a case in the Consumer Forum for negligence.
- Report to RBI’s Banking Ombudsman for non-cooperation.
12. Does Paytm provide buyer protection?
No. Unlike e-commerce, UPI transactions are treated as instant settlements. Buyer protection does not apply.
13. Can I directly contact the receiver for refund?
Yes, if you can obtain their number/email from the bank. However, this often requires official intervention.
14. Can such mistakes be avoided in future?
Always double-check UPI IDs, enable payee confirmations, and prefer QR scans over manual entry.
15. What if the receiver spends the money immediately?
If the amount is withdrawn or spent, recovery becomes difficult unless law enforcement intervenes.
16. Can RBI force banks to reverse transactions?
RBI provides guidelines but cannot directly reverse individual transactions. They rely on the banking system.
17. What is the role of cybercrime portals in such cases?
You can lodge a complaint at cybercrime.gov.in, which forwards your case to local police for investigation.
18. Do UPI apps like Paytm or PhonePe take responsibility?
They act as intermediaries but are responsible for facilitating dispute redressal with banks.
19. Can Choice4Voice.com help in such cases?
Yes. By highlighting complaints on a public platform, Choice4Voice.com increases pressure on companies to take accountability.
20. What’s the best way to ensure refund in wrong UPI transfers?
Act immediately, escalate to your bank, then NPCI, RBI Ombudsman, and finally seek consumer court/legal action if unresolved.
Conclusion & Call-to-Action
This case of ₹2000 wrong UPI transfer involving Jio Financial Services and Paytm highlights the loopholes in customer protection mechanisms. Despite clear RBI guidelines, customers often face stress, delays, and financial loss.
Choice4Voice.com exists to ensure such voices are not ignored. We are a consumer advocacy platform that highlights genuine complaints publicly on our website and LinkedIn to pressure companies for faster resolutions.
👉 If you are facing a similar issue, don’t stay silent. Submit your complaint here and let us raise your voice.
Together, we can make companies more accountable and protect consumer rights.
