Amit Chouhan has raised a serious complaint against Paytm Payments Bank for not providing proper support in reactivating his account linked to an old mobile number. Read full details and customer Q&A on Choice4Voice.com
Complaint Summary : Paytm Payments Bank Access Problem – Complaint by Amit Chouhan
| Field | Details |
|---|---|
| Complainant Name | Amit Chouhan |
| Company Involved | Paytm Payments Bank |
| Complaint Type | Account access issue |
| Issue Highlighted | Unable to access Paytm Payments Bank account as it is linked with old mobile number |
| Attempts Made | Contacted Paytm customer care multiple times but no proper solution provided |
| Current Concern | Wants Paytm to update mobile details or provide access to account |
| Location | Mumbai, India |
| Source of Complaint | LinkedIn Post by Amit Chouhan |
Full Complaint Details
Amit Chouhan, a Sales and Operations Manager at Amrit Ahar Farming LLP, Mumbai, has raised a serious issue regarding his Paytm Payments Bank account.
His account is linked to his old mobile number (9630330303) which he no longer uses. Despite the account being active, he is unable to access it due to the outdated number.
Amit has repeatedly reached out to Paytm customer care to update his details and regain access, but no proper resolution has been provided so far.
He has also shared his current mobile number (9713556887) in his post, requesting Paytm’s team to urgently update his account details or provide an alternative method to regain access.
This case highlights a serious concern about digital banking access, customer service inefficiency, and account security, as many users face similar problems when they lose access to their registered mobile number.
Key Issues Raised
- Account linked to old, inaccessible mobile number.
- Customer unable to login or use Paytm Payments Bank account.
- Multiple attempts made with Paytm support, but no effective response.
- Risk of being locked out of funds due to lack of mobile number update process.
- Delay in resolution causing frustration and financial stress.
Customer Expectations
Amit has clearly requested Paytm and Paytm Payments Bank to:
- Update mobile number details for his active account.
- Provide clear guidance and a verified process for account recovery.
- Ensure faster customer service response for such critical issues.
- Maintain proper security protocols while helping customers regain access.
Questions & Answers
Q1. What is the main issue in this Paytm Payments Bank complaint?
A: The complainant, Amit Chouhan, is unable to access his Paytm Payments Bank account because it is linked with his old mobile number, which he no longer uses.
Q2. Why is mobile number access critical for Paytm Payments Bank accounts?
A: Mobile number access is required for OTP verification, login, and transactions. Without it, customers cannot operate their accounts.
Q3. Has the customer tried contacting Paytm support?
A: Yes, Amit has contacted Paytm customer care several times, but he did not receive a proper solution.
Q4. What is the customer demanding from Paytm?
A: He wants Paytm to update his registered mobile number or provide him access to his account through an alternative secure process.
Q5. Is this a common issue faced by Paytm Payments Bank users?
A: Yes, many users face difficulties when they lose access to their registered mobile number, as Paytm heavily relies on it for account verification.
Q6. What risks are associated with outdated mobile numbers in digital banking?
A: Users risk losing account access, missing important alerts, and being unable to secure their funds if mobile numbers are outdated.
Q7. How long has this issue been pending for the complainant?
A: Amit did not specify the exact duration, but his complaint suggests he has been struggling with this issue for a considerable time.
Q8. Can Paytm update mobile numbers directly through customer support?
A: Ideally, yes. But the customer alleges that Paytm support did not provide a clear resolution process.
Q9. What steps can other Paytm users take if they lose access to their mobile number?
A: Users should update their number through the Paytm app, customer care, or by visiting the nearest KYC point with valid documents.
Q10. Why is this case important for digital banking customers?
A: It highlights how critical proper customer support and account recovery processes are in the era of digital payments.
Q11. What is the role of RBI in such cases?
A: The Reserve Bank of India regulates payments banks and ensures customer rights are protected, including grievance redressal mechanisms.
Q12. Can the customer escalate this complaint legally?
A: Yes, if unresolved, the customer can escalate the matter to the Banking Ombudsman or consumer court.
Q13. What are the consequences of delayed support in financial services?
A: Delayed support can lead to loss of trust, customer dissatisfaction, and potential financial risks for users.
Q14. Has Paytm officially responded to this case?
A: As of now, no official response from Paytm has been reported on the complaint.
Q15. Can this issue affect Paytm’s reputation?
A: Yes, repeated complaints about poor support and unresolved access issues can damage customer trust in the brand.
Q16. What alternatives do customers have if Paytm fails to resolve such issues?
A: Customers may switch to other digital banking services such as PhonePe, Google Pay, or traditional banks with better customer support.
Q17. Why does Paytm rely so heavily on mobile number-based login?
A: It’s part of their security model, but it also creates dependency, which becomes a major issue when users lose access to their number.
Q18. How can Paytm improve its customer support system?
A: By introducing faster ticket resolution, clear escalation channels, and providing alternate verification methods for account recovery.
Q19. What lessons should digital banking companies learn from this?
A: Companies should balance security with accessibility, ensuring customers don’t get locked out due to outdated mobile details.
Q20. How can customers avoid such issues in the future?
A: Always update registered mobile numbers promptly and keep backup contact details verified with financial institutions.
Original Complaint Source
This complaint was originally posted on LinkedIn by the complainant, Amit Chouhan.
Final Note from Choice4Voice.com
At Choice4Voice.com, we bring forward genuine consumer complaints that are often ignored by companies. Customers deserve fair treatment, transparency, and timely resolutions.
If you are facing similar issues with Paytm or any other company, you can raise your voice too.
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