Former ICICI Bank manager Pappu Sunri raises a complaint against HDFC Bank Siliguri Panitanki and Naya Bazar branches for denying core banking facility during address change request. Full story on Choice4Voice.com
Complaint Summary Table : HDFC Bank Complaint – Pappu Sunri vs HDFC Siliguri Branch Over Address Change Harassment
| Field | Details |
|---|---|
| Complainant Name | Pappu Sunri (Former ICICI Bank Ltd. Branch Manager) |
| Company | HDFC Bank Ltd. |
| Branch Involved | HDFC Bank Naya Bazar Branch, Siliguri & Panitanki Branch, Siliguri |
| Nature of Complaint | Denial of address change request, poor customer service, harassment |
| Date of Incident | August 2025 |
| Concerned Official | Miss Puja (HDFC Bank Panitanki Branch staff) |
| Location | Siliguri, West Bengal |
| Action Taken So Far | Complaint posted on LinkedIn for public awareness |
| Original Post URL | LinkedIn Post by Pappu Sunri |
Full Complaint Against HDFC Bank
Pappu Sunri, a former Branch Manager at ICICI Bank Ltd., has openly expressed his disappointment with HDFC Bank Siliguri.
Despite being one of India’s largest private sector banks, HDFC Bank denied him a basic core banking facility an address change request.
According to his statement, he visited the HDFC Panitanki Branch in Siliguri since it was closer to his office. However, the staff member, Miss Puja, refused to process his address change request, stating that it must be submitted to the Naya Bazar Branch (where his account was originally opened).
Issues Raised by the Complainant:
- Denial of core banking facility for address change.
- Harassment and inconvenience caused by staff behavior.
- Unprofessional service despite HDFC being India’s top private bank.
This raises questions on whether HDFC Bank is truly offering centralized banking services (CBS) as advertised.
Why This Complaint Matters
- Core Banking System (CBS) was designed to allow customers to avail services from any branch.
- Refusing an address change request at a nearby branch defeats the purpose of CBS.
- Such behavior damages customer trust and highlights poor training at HDFC branches.
Top 20 Google-Optimized Q&A on HDFC Bank Complaints
Q1: What is the latest complaint against HDFC Bank in Siliguri?
A: Former ICICI Bank manager Pappu Sunri accused HDFC Bank Siliguri Panitanki Branch of denying his address change request.
Q2: Which HDFC Bank branch is involved in this complaint?
A: HDFC Bank Panitanki Branch, Siliguri, where staff refused to process the request, directing him back to Naya Bazar Branch.
Q3: Who is the complainant in this HDFC case?
A: Pappu Sunri, ex-Branch Manager of ICICI Bank, highlighting poor service at HDFC.
Q4: Why did HDFC Bank deny the address change request?
A: The staff claimed the request had to be submitted at the original branch (Naya Bazar), despite CBS allowing inter-branch processing.
Q5: Is HDFC Bank violating core banking norms?
A: Yes, because core banking should allow address change at any HDFC branch across India.
Q6: Can HDFC Bank customers update address at any branch?
A: As per CBS policy, yes, but in practice, many customers face refusal at local branches.
Q7: What problems are common in HDFC Bank complaints?
A: Issues include poor customer service, misbehavior by staff, hidden charges, and refusal of basic facilities.
Q8: What evidence is provided in this HDFC complaint?
A: A public LinkedIn post by the complainant, explaining the harassment faced.
Q9: How does poor branch service affect HDFC Bank’s image?
A: Negative customer experiences damage brand reputation and trust, especially when shared on social media.
Q10: Are HDFC Bank staff trained on CBS rules?
A: Complaints suggest inconsistent training, leading to refusals of requests that should be processed.
Q11: What are customer rights under CBS in India?
A: Customers can access services like deposits, withdrawals, and address changes at any branch nationwide.
Q12: How can customers file a complaint against HDFC Bank?
A: They can raise issues via HDFC Bank customer care, email, RBI ombudsman, or Choice4Voice.com.
Q13: What legal remedies are available against HDFC Bank?
A: Customers can escalate to the Banking Ombudsman under RBI or approach the Consumer Court.
Q14: What keywords are trending for HDFC Bank complaints?
A: HDFC Bank complaint, HDFC address change issue, HDFC Panitanki branch review, HDFC Siliguri customer service problems.
Q15: Can HDFC Bank deny address change requests?
A: No, under CBS, denial of an address change request is unjustified and violates customer rights.
Q16: What consumer protection laws cover banking complaints?
A: The Consumer Protection Act, 2019 ensures fair practices by banks and allows compensation claims.
Q17: Why is this complaint significant?
A: Because it highlights failure of CBS implementation at HDFC, exposing gaps in customer support.
Q18: How do repeated HDFC complaints affect customers?
A: Customers may switch banks due to repeated poor service and lack of professionalism.
Q19: What should HDFC Bank do to resolve this issue?
A: Provide staff training, centralized processing, and stronger monitoring of branch-level services.
Q20: Where can I publish my HDFC Bank complaint publicly?
A: On Choice4Voice.com, where consumer voices are amplified to pressure companies for solutions.
Choice4Voice.com – Standing With Consumers
At Choice4Voice.com, we believe no customer should suffer harassment or denial of service at banks like HDFC.
The case of Pappu Sunri vs HDFC Bank Siliguri highlights how even educated customers face unnecessary obstacles due to poor branch practices.
📢 If you too have a complaint against HDFC Bank or any other company, don’t stay silent. Submit your case at:
👉 https://choice4voice.com/submit-your-complaint/
Together, we can make companies accountable and ensure fair customer service for everyone.
