Read about Ishika Chaudhary’s complaint against Havells/Lloyd AC over service inefficiency, unexplained charges, and a suspected manufacturing defect. Published on Choice4Voice.com to highlight unresolved customer grievances.
Complaint Summary : Havells AC Complaint by Ishika Chaudhary – Service Issues, Extra Charges & Defective Unit Case
| Detail | Information |
|---|---|
| Complainant Name | Ishika Chaudhary |
| Brand Name | Havells India Ltd (Lloyd AC Division) |
| Product | Havells/Lloyd Air Conditioner (2 years old) |
| Issue Reported | Indoor unit leaking water, body diagnosed as broken |
| Service Request Number | BS3589 |
| Product Service Number | 17082543760047 |
| Complaint Details | Technician charged ~₹3000 for visit, removal, and reinstallation without bill/receipt. Customer asked to bear transport charges for service center visit. Replacement body cost estimated unexpectedly high. |
| Date of Complaint | 3 days ago (as per LinkedIn post) |
| LinkedIn Source | Publicly shared by Ishika Chaudhary |
Full Complaint Explanation
Ishika Chaudhary, a Sales Coach at Teleperformance, has raised her voice on LinkedIn against Havells India Ltd regarding the poor handling of her Lloyd AC complaint.
She mentioned that despite being only two years old, her AC developed a water leakage issue. When a technician visited, he diagnosed that the entire indoor unit body was broken.
Key highlights of her complaint:
- Paid ₹3000 for technician visit, removal, and reinstallation (without any bill or receipt).
- Asked to bear transportation costs when the unit was taken to the service center.
- Provided with a high replacement cost estimate for the AC body.
- Believes this could be a manufacturing defect as the AC has not been mishandled since purchase.
The complainant expected transparency, quality service, and fair charges from Havells, but instead faced an unexpected financial burden and unresolved issues.
About Havells India Ltd
Havells India Ltd is a leading electrical equipment company in India, known for its wide range of products including consumer appliances, cables, switches, fans, and lighting.
The company also owns Lloyd, a popular brand in the home appliances and air conditioning segment. Lloyd ACs are marketed as reliable, energy efficient, and durable, which has helped Havells capture a strong presence in the Indian household market.
However, as seen in Ishika Chaudhary’s case, customer complaints regarding service inefficiency, extra charges, and unresolved issues can damage consumer trust. For a brand that positions itself on quality and reliability, it is critical that Havells addresses such grievances promptly.
Frequently Asked Questions (FAQs)
1. How do I raise a complaint against Havells AC?
You can raise a complaint through the Havells customer care number, official website, or mobile app. Additionally, platforms like Choice4Voice.com also help escalate complaints by making them public.
2. What is the warranty period of a Havells/Lloyd AC?
Most Havells/Lloyd ACs come with 1-year comprehensive warranty and 5–10 years on the compressor, depending on the model.
3. Why is my Havells AC indoor unit leaking water?
This usually happens due to clogged drain pipes, improper installation, or body damage. In rare cases, it could be a manufacturing defect.
4. Can a Havells AC body break within two years?
Ideally, no. If it happens, it may be due to poor material quality, installation issues, or factory defect. Customers can request a detailed inspection report.
5. How much does it cost to replace a Havells AC body?
The cost depends on the model and part availability, but customers often report unexpectedly high estimates, making repair expensive.
6. What if Havells service charges are taken without a bill?
Always insist on a proper bill/receipt. If denied, you can file a consumer complaint and escalate the issue with Havells.
7. Can I refuse transportation charges for AC repair?
Yes. If the issue is covered under warranty, the company should bear the transportation costs.
8. What is the service request number in Ishika’s case?
The service request number provided is BS3589.
9. How to contact Havells customer care for Lloyd AC?
You can contact Havells customer care at their official email ID (customercare@havells.com) or via the Havells Care mobile app.
10. Is water leakage covered under AC warranty?
Yes, if caused by a manufacturing or material defect. If due to misuse, the warranty may not cover it.
11. Why is Havells customer service receiving complaints online?
Customers often complain about slow responses, lack of transparency in billing, and poor after-sales service.
12. Can I get compensation for poor Havells service?
Yes. If there’s unfair billing or unresolved issues, you can demand compensation under consumer protection laws.
13. Where to check Havells service center reviews?
You can check Google reviews, consumer forums, and LinkedIn complaints for real customer feedback.
14. How can I avoid AC repair scams?
Always:
- Ask for official receipts
- Verify service center authorization
- Cross-check part prices online
15. What should I do if Havells AC service is unsatisfactory?
Escalate the issue via:
- Havells escalation email ID
- Social media tagging brand officials
- Platforms like Choice4Voice.com
16. Why is my Havells AC not cooling despite service?
This can be due to gas leakage, compressor issues, or incorrect installation. A certified technician must check.
17. Can I get a free replacement for a defective AC unit?
If the defect is within warranty and confirmed as manufacturing-related, you can request a replacement or free repair.
18. Does Lloyd AC come with doorstep repair service?
Yes, Havells/Lloyd provides home service for AC complaints, but transportation costs should not apply if the unit is under warranty.
19. How to escalate a complaint beyond customer care?
If customer care fails, escalate to Havells higher management via email or publish the complaint on consumer rights platforms.
20. Where can I submit my Havells complaint online?
You can submit your complaint directly at:
👉 Choice4Voice.com Complaint Submission
Choice4Voice.com – Giving Consumers a Stronger Voice
At Choice4Voice.com, we work to amplify genuine customer grievances against brands. We only publish:
- Complaints that are already made public on LinkedIn
- Complaints directly submitted by users on our website
Our mission is simple: to enhance customer voices for better engagement and faster resolution.
We also maintain transparency. If any brand resolves an issue, we mark the complaint as resolved with a note for readers.
We are not here to defame brands but to bridge the gap between customers and companies. Both consumers and brands are welcome to reach out — because fairness matters to everyone.
If you are facing unresolved issues with Havells, Lloyd, or any other brand, you can submit your case here:
👉 Submit Your Complaint – Choice4Voice.com
