Harshad Jadhav filed a complaint against Blinkit after receiving rotten ladyfinger in his order. He demands a full refund and compensation for poor service.
Complaint Summary : Blinkit Complaint – Harshad Jadhav Reports Rotten Ladyfinger Delivery
| Field | Details |
|---|---|
| Complainant Name | Harshad Jadhav |
| Company Name | Blinkit |
| Nature of Complaint | Delivery of rotten vegetables (ladyfinger) |
| Issue Reported | Received completely spoiled ladyfinger, unfit for consumption |
| Customer Expectation | Full refund and compensation for inconvenience caused |
| Status | Awaiting resolution from Blinkit |
| Original Source | LinkedIn Post (as shared by complainant) |
Detailed Complaint
Harshad Jadhav, Assistant Manager at Airtel, shared his recent negative experience with Blinkit, a leading instant grocery delivery platform.
He reported that the ladyfinger delivered in his order was completely rotten and unfit for consumption, which caused him inconvenience and disrupted his planned meals.
Harshad mentioned that he has trusted Blinkit for timely delivery and quality service in the past, but this recent issue has raised concerns about their quality control and product handling practices.
He has requested:
- A full refund for the spoiled item.
- Compensation for the inconvenience caused due to the poor quality.
The complainant has also shown willingness to provide photographs of the spoiled item, if required, for verification.
About Blinkit
Blinkit (formerly known as Grofers) is one of India’s most popular quick-commerce grocery delivery companies, promising deliveries within minutes. Customers trust the platform for fresh produce, groceries, and daily essentials.
However, incidents like the delivery of spoiled or rotten vegetables raise serious concerns about quality assurance, storage, and supply chain checks. For a platform that markets itself on speed and convenience, ensuring product freshness is critical to customer trust.
About Choice4Voice.com
At Choice4Voice.com, we amplify genuine consumer complaints to ensure that brands take accountability and resolve issues effectively.
- We publish only complaints that are either publicly posted on LinkedIn by users or directly submitted to us via our complaint form.
- Our goal is to enhance the consumer’s voice and bring higher engagement so that their issues are noticed by the right authorities.
- If a brand resolves the matter, we update the complaint status with a clear note – “This complaint has been resolved.”
We are an open platform for both consumers and brands – while we highlight customer grievances, we also welcome companies to respond, clarify, and resolve issues.
If you are facing a similar issue with Blinkit or any other brand, you can directly submit your complaint here:
👉 Submit Your Complaint
Frequently Asked Questions (FAQ)
1. How can I complain to Blinkit customer care?
You can raise a complaint via the Blinkit mobile app’s customer support section or escalate through their official email ID.
2. What if Blinkit delivers rotten vegetables or spoiled food?
Take clear photos of the spoiled item and immediately raise the issue in the Blinkit app for a refund or replacement.
3. Does Blinkit give refunds for spoiled products?
Yes, Blinkit typically processes refunds if the customer provides valid proof (images, order details).
4. Can I get compensation for inconvenience from Blinkit?
Yes, in some cases customers have received additional coupons or wallet credits as compensation.
5. How long does Blinkit take to resolve complaints?
Usually, refunds are processed within 2–3 working days after complaint approval.
6. Where can I escalate unresolved complaints against Blinkit?
You can escalate to Blinkit’s grievance officer via their official email or raise the matter through consumer forums.
7. Is Blinkit responsible for product quality?
Yes, Blinkit is responsible for ensuring fresh and consumable products reach customers.
8. Can I take legal action if Blinkit delivers unsafe food?
Yes, consumers can approach the Consumer Court or file a complaint under the Consumer Protection Act.
9. How to contact Blinkit for order-related issues?
The fastest way is through the Blinkit mobile app under the “Help” section.
10. Is Blinkit’s service reliable?
While many customers report positive experiences, complaints like spoiled food highlight inconsistency in service quality.
11. What is Blinkit’s delivery guarantee?
Blinkit promises delivery in 10–15 minutes in major cities.
12. Does Blinkit have a refund policy for perishable goods?
Yes, perishable goods like fruits and vegetables are covered under their refund/replacement policy.
13. How do I check refund status in Blinkit?
Refunds are visible in the “Orders” section of the app and are usually credited back to the original payment method.
14. Can Blinkit ban customers for repeated complaints?
Generally, no. However, repeated false claims may lead to account review.
15. What should I do if the Blinkit app doesn’t resolve my issue?
You can escalate by emailing Blinkit’s customer care team.
16. Does Blinkit follow FSSAI food safety standards?
Yes, but quality issues like rotten vegetables suggest lapses in execution at certain points in their supply chain.
17. How can I raise my Blinkit complaint publicly?
You can share your experience on LinkedIn or submit your case on Choice4Voice.com for wider reach.
18. Can I demand replacement instead of refund?
Yes, Blinkit allows both refunds and replacements depending on product availability.
19. How to ensure better delivery quality from Blinkit?
Always check items at the time of delivery and report issues instantly on the app.
20. Why are Blinkit complaints important to highlight?
Because customer voices push companies to maintain higher standards of product quality, storage, and service efficiency.
