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Submit your complaint →Melbin John exposes a sophisticated Axis Bank scam call where fraudsters used fake IDs, cloned websites, and Truecaller tricks. Read the full case on Choice4Voice.com and learn how to protect yourself from banking scams.
Complaint Summary : Axis Bank Scam Call Complaint by Melbin John | Credit Card Fraud Alert
| Complaint Against | Axis Bank (Scam Calls) |
|---|---|
| Complainant | Melbin John, Ex SDE-I @ Ecombooks |
| Issue | Fraudulent credit card scam calls claiming to be from Axis Bank |
| Scam Method | Fake ID card, cloned website, Truecaller verification trick |
| Reported On | LinkedIn (Public Post) |
| Status | Unresolved |
About the Complainant – Melbin John
The complaint was shared by Melbin John, an Ex SDE-I at Ecombooks and Computer Science graduate from NIT Jamshedpur. Having earlier exposed an ICICI Bank scam, Melbin once again encountered a highly sophisticated fraud attempt this time involving Axis Bank.
His post was published on LinkedIn to spread awareness and prevent others from falling prey to similar scams.
Complaint Against – Axis Bank Scam Calls
According to Melbin’s account, the fraudster posed as an Axis Bank representative and carried out the following steps:
- Targeting: The caller knew Melbin’s exact Axis Bank credit card limit, making the scam look authentic.
- Scam Offer: She claimed he could increase his limit by 60–80% and receive ₹3,000 worth of vouchers.
- Truecaller Manipulation: The fraudster asked him to save her number, enabling it to appear verified with the Axis Bank logo on Truecaller.
- Cloned Website: A fraudulent URL
https://Myaxservice.inwas shared, instead of an officialaxisbank.comdomain. - Fake ID Card: The scammer even sent a forged Axis Bank employee ID card. Upon verification, Melbin discovered the same photo was already circulating publicly on social media as part of other scams.
Key Observations
- Deepfake & Social Engineering: Fraudsters are using publicly available ID photos and cloned websites to mislead customers.
- Bank Branding Exploited: Use of Axis Bank logo and details on Truecaller gave false credibility.
- Pattern Repeated: This scam resembled Melbin’s earlier encounter with an ICICI Bank scammer, suggesting a larger fraud network.
Suggested Solution for Banks
Melbin proposed a practical 5-step verification system for banks to safeguard customers:
- Employee logs into the official bank portal to initiate the call.
- OTP is sent to the customer’s registered number.
- Customer verifies the call on the official bank website.
- Verified details (employee name, department, masked ID) are displayed.
- If fraud, the system immediately flags a warning.
This process would eliminate 99% of fake calls and restore customer trust.
Choice4Voice.com – Raising Consumer Voices
At Choice4Voice.com, we highlight genuine consumer complaints that are either posted publicly on LinkedIn or submitted directly to us via our official complaint form:
Our mission is simple to amplify consumer voices and ensure companies and banks are held accountable. If you face a similar issue with Axis Bank or any other institution:
- Publish your experience on LinkedIn and tag our official Choice4Voice page.
- Or directly submit it on our complaint page.
We will feature your case to ensure it reaches the right people.
If Axis Bank resolves this complaint, we will update this article with a “Complaint Resolved” note for transparency.
FAQs on Axis Bank Scam Calls
Q1. How do Axis Bank scam calls work?
Fraudsters impersonate bank employees, use cloned websites, and fake IDs to steal customer details or money.
Q2. How can I identify a fake Axis Bank call?
Check if the number is verified on official Axis channels, avoid saving numbers as suggested by callers, and confirm only through Axis’s official website or helpline.
Q3. Is “https://Myaxservice.in” an official Axis Bank site?
No. The official Axis Bank website is www.axisbank.com. Any variation is suspicious.
Q4. Why do scammers ask to save their number on Truecaller?
Saving numbers allows fraudsters to appear verified with a brand name and logo, making scams more believable.
Q5. What should I do if I receive a suspicious call from Axis Bank?
Do not share details. Report it to Axis Bank Customer Care and lodge a cyber complaint.
Q6. Can banks prevent such scams?
Yes. A customer verification OTP system before calls can eliminate most fraud attempts.
Q7. Are fake ID cards common in scams?
Yes. Fraudsters use stolen or publicly available images to create fake IDs.
Q8. Is this scam linked to other banks?
Yes. Similar methods have been reported with ICICI Bank, HDFC Bank, and SBI.
Q9. Where can I submit my Axis Bank complaint?
You can submit your complaint on Choice4Voice.com or directly on LinkedIn.
Q10. Will my complaint really be noticed by the bank?
Yes. By amplifying your issue on LinkedIn and Choice4Voice.com, the chances of brand accountability increase significantly.
Q11. What is the safest way to verify Axis Bank employees?
Always use the official Axis Bank helpline or contact form. Avoid responding to random calls or links.
Q12. Can Truecaller verified tags be faked?
Yes. Fraudsters manipulate Truecaller by mass-saving numbers to display brand logos and names.
Q13. What details should I never share on a call?
Never share OTPs, CVV, passwords, or card details.
Q14. What action can be taken against scammers?
File a complaint with your bank and report it on cybercrime.gov.in.
Q15. How to confirm if my refund/claim from Axis is genuine?
Always track through Axis Bank’s official app or website.
Q16. How fast should I act if I fall victim to such scams?
Immediately block your card and report to the bank within minutes.
Q17. Do banks compensate victims of fraud?
Compensation depends on RBI rules and whether the fraud occurred due to customer negligence.
Q18. Is Choice4Voice.com a complaint resolution service?
No. We don’t resolve issues directly but amplify them to ensure brands respond.
Q19. Can I submit international complaints on Choice4Voice.com?
Yes. We accept both domestic and international complaints.
Q20. What happens once I submit a complaint on Choice4Voice.com?
Our team reviews it, and if genuine, we publish it on our platform and LinkedIn to pressure brands for action.
