Muskan Nahata reports impersonation and identity theft on Shaadi.com’s Sangam Matrimony and Meta (Facebook). Fake profiles used her pictures for financial fraud. Read the full case details and how victims can report such fraud on Choice4Voice.com
Note: If this issue has been resolved, the concerned brand or the author of the complaint can contact us at Support@Choice4Voice.com. Upon confirmation, we will either delete this article or update its status to Resolved.
Complaint Summary : Shaadi.com’s Sangam Matrimony & Meta Accused of Identity Theft: Muskan Nahata Raises Serious Concerns
| Field | Details |
|---|---|
| Complainant Name | Muskan Nahata |
| Company Involved | Shaadi.com (Sangam Matrimony), Meta (Facebook) |
| Issue | Identity theft and impersonation |
| Details | Fake profiles created using stolen Instagram photos of Muskan Nahata on Sangam Matrimony and Meta platforms. The impersonator lured people into marriage conversations and financial scams. |
| Impact | Financial fraud for victims, violation of privacy, reputational damage |
| Resolution Demanded | Stronger verification, faster takedowns, improved fraud detection systems |
| Original Source | LinkedIn Post by Muskan Nahata |
Full Complaint Details
Muskan Nahata, a marketing professional at Apitoria Pharma, recently shared her shocking experience of identity theft and financial fraud on LinkedIn.
According to her statement, photographs from her Instagram account were stolen and misused to create fraudulent profiles on:
- Sangam Matrimony (a platform owned by Shaadi.com)
- Meta’s Facebook
The impersonator, under the false identity of Rithika Balachandran, engaged unsuspecting individuals in marriage-related conversations, gradually building trust before persuading them to invest money in fraudulent foreign websites.
One victim who had already been scammed contacted Muskan and provided screenshots of the fake conversations and profiles.
Muskan clarified that she has never created accounts on matrimonial platforms, yet her stolen photos were able to pass through platform verification systems.
She described the incident as a violation of her privacy, a painful personal experience, and a serious case of consumer and digital fraud.
Key Concerns Raised
Muskan has urged Shaadi.com and Meta to take accountability and improve their systems. Her key concerns include:
- Ineffective verification processes that allowed a fake profile to pass as genuine.
- Slow takedown actions that fail to protect victims quickly enough.
- Lack of proactive fraud detection despite the scale of such cases in India.
She has also emphasized that digital safety is no longer optional—it is an urgent necessity, as even identities, photos, and voices can be duplicated.
Choice4Voice.com: A Platform to Raise Consumer Issues
At Choice4Voice.com, we stand as a consumer advocacy platform dedicated to raising the voices of people who have been ignored by companies.
- Anyone facing similar cases of identity theft, fraud, or poor service can directly submit their complaint using our official Submit Your Complaint Page.
- Alternatively, users can tag our official Choice4Voice page on LinkedIn. If your issue is genuine, we will highlight it by publishing a professional article on our platform and LinkedIn, giving it more visibility and compelling companies to take action.
Our mission is simple: to empower consumers by making their voice impossible to ignore.
What Victims of Identity Theft Should Do
If you face impersonation or fraud similar to Muskan Nahata’s case:
- Immediately report fake profiles to the concerned platform (Shaadi.com, Facebook, Instagram, etc.).
- Collect screenshots and evidence before the profile is deleted.
- File a complaint with the Cyber Crime Cell via the Government of India’s portal cybercrime.gov.in.
- Track your credit score regularly if financial fraud is suspected.
- Use consumer platforms like Choice4Voice.com to escalate your issue publicly.
Q&A
Q1: What is the complaint against Shaadi.com’s Sangam Matrimony in this case?
The complaint involves fake matrimonial profiles created using stolen photos of Muskan Nahata, leading to financial fraud against unsuspecting victims.
Q2: How was Meta (Facebook) involved in this fraud?
Meta’s platform hosted impersonation profiles using Muskan’s stolen pictures, enabling the fraudster to deceive users.
Q3: How does identity theft impact consumers?
It leads to financial fraud, reputational harm, emotional stress, and difficulty restoring credibility.
Q4: Can Shaadi.com be held responsible for fake matrimonial profiles?
Yes, matrimonial platforms are responsible for verifying user authenticity and implementing stronger fraud detection systems.
Q5: What steps should be taken if someone finds a fake matrimonial or social media profile?
Report it immediately, collect evidence, file a cybercrime complaint, and escalate through consumer advocacy platforms like Choice4Voice.com.
Q6: How long does it take for Shaadi.com to take down fake profiles?
It depends on internal processes, but consumer complaints suggest delays are common, highlighting the need for faster action.
Q7: What can Meta do to prevent impersonation?
Meta must improve AI-powered verification, implement stricter checks for profile photos, and ensure quick escalation for reported frauds.
Q8: How does Choice4Voice.com support victims of fraud?
We provide a platform where victims can submit their complaint, and we amplify it by publishing it online, pressuring companies to respond.
Q9: What legal remedies are available for identity theft in India?
Victims can approach the Cyber Crime Cell under the IT Act, 2000, and file complaints under IPC sections related to fraud and impersonation.
Q10: Can financial fraud through matrimonial platforms be reported to RBI?
Yes, if financial transactions are involved, complaints can be escalated to the Reserve Bank of India (RBI) as part of consumer protection.
Q11: How can consumers protect their photos online?
By limiting public access, using watermarks, and monitoring for unauthorized use on social platforms.
Q12: What is the role of Anupam Mittal (Founder of Shaadi.com) in this issue?
As the founder, Anupam Mittal has been urged by the complainant to take direct action and ensure stronger fraud prevention.
Q13: How common is matrimonial fraud in India?
Matrimonial fraud cases are increasing due to rising online matchmaking, often involving identity theft and financial scams.
Q14: Is identity theft covered under Indian cyber laws?
Yes, identity theft and impersonation are punishable under Section 66C of the IT Act, 2000.
Q15: What compensation can victims demand?
Victims can demand refunds of scammed amounts, damages for reputational harm, and penalties for negligence by platforms.
Q16: Can Choice4Voice.com help in international fraud cases?
Yes, we publish consumer complaints against both Indian and international brands to ensure visibility and accountability.
Q17: What are the RBI rules on digital fraud?
RBI mandates that banks and payment operators must reverse unauthorized electronic transactions if reported promptly.
Q18: How to check if your photos are misused online?
Use Google Reverse Image Search or platforms like TinEye to track unauthorized photo usage.
Q19: Can matrimonial fraudsters be arrested?
Yes, if proven, fraudsters can be booked under IPC sections for cheating, identity theft, and financial fraud.
Q20: Why is it important to highlight such cases publicly?
Public exposure forces companies to act responsibly, prevents further fraud, and safeguards other consumers.
