A customer complaint against Havells India Ltd highlights serious safety risks in an electric kettle, including bottom cracks and failure of the auto cut-off feature. Learn details, risks, customer rights, and how Choice4Voice.com is raising this issue for urgent resolution.
Note: If this issue has been resolved, the concerned brand Havells India Ltd or the complainant Chandra Kant Dhondiyal may contact us at Support@Choice4Voice.com. We will update the case status as Resolved or remove it from our website upon confirmation.
Complaint Summary Table : Havells Electric Kettle Safety Hazard – Complaint by Chandra Kant Dhondiyal
| Complainant Name | Chandra Kant Dhondiyal |
|---|---|
| Company Name | Havells India Ltd |
| Product | Havells Electric Kettle |
| Issue Reported | Crack at the bottom of kettle and failure of automatic cut-off |
| Risks Identified | Hot water leakage, burns, electrical short circuit, fire hazards |
| Amount Involved | Not specified |
| Incident Date | Recently reported |
| Location | India |
| LinkedIn Post URL | View Original Post |
Full Complaint Details
Complainant: Chandra Kant Dhondiyal, Team Lead @ Allianz, Narsee Monjee Alumni
A serious consumer complaint has been raised against Havells India Ltd regarding the Havells Electric Kettle.
The complainant reported two major safety issues:
- Crack in the bottom of the kettle:
- This structural damage causes leakage of boiling water.
- Such leakage can damage surfaces and lead to potential burn injuries.
- More critically, it can cause electrical short circuits if water comes in contact with live components.
- Failure of the automatic cut-off feature:
- This safety mechanism is designed to switch off the kettle when water reaches boiling point.
- Its failure means the kettle keeps heating, risking dry boiling, smoke hazards, and even fire outbreaks.
The complainant emphasized that if he had been away from the appliance for longer, the incident could have turned catastrophic.
Such issues from a reputed brand like Havells, known for its safety standards, raise questions on product reliability and consumer trust.
The complainant urges Havells India Ltd to:
- Take immediate corrective action,
- Investigate the design/manufacturing flaws, and
- Ensure customer safety by fixing such critical defects.
Choice4Voice.com’s Role
At Choice4Voice.com, we highlight genuine consumer complaints to hold companies accountable.
- Complaints like these are published to increase visibility so that brands respond faster.
- Our platform ensures that customer voices are not ignored by large corporations.
- If a resolution is reached, we update the case status or mark it as Resolved to maintain fairness.
Customers facing similar issues with Havells or any other brand can directly submit their complaint through our Submit Your Complaint Page.
Frequently Asked Questions (FAQs)
1. What are the risks of cracks in an electric kettle?
Cracks can cause boiling water leakage, burns, damage to surroundings, and even electric shocks if water touches internal wiring.
2. Why is the auto cut-off feature so important?
It prevents overheating, dry boiling, and fire hazards by switching off the kettle once water boils.
3. What should I do if my Havells kettle develops a crack?
Immediately stop using it, disconnect power, and contact Havells customer support for repair or replacement.
4. Is this issue covered under Havells warranty?
Most Havells appliances come with a 1–2 year warranty. If the kettle is under warranty, the company should repair or replace it.
5. Can a faulty kettle cause a fire?
Yes. If the cut-off mechanism fails, it can overheat, leading to smoke or fire hazards.
6. How can consumers file a complaint against Havells?
- Visit Havells’ official support portal,
- Email their customer care, or
- Raise the issue publicly via Choice4Voice.com.
7. What legal rights do consumers have in India?
Under the Consumer Protection Act, 2019, customers can demand replacement, refund, or compensation for defective goods.
8. How long should a kettle last?
A good-quality electric kettle should last 3–5 years with normal usage. Failure within months indicates a product defect.
9. Can I claim compensation for safety risks?
Yes. If a defective product poses a safety hazard, you can seek compensation through Consumer Court.
10. How do I escalate unresolved complaints?
If Havells does not respond, escalate to:
- Consumer Helpline (NCH 1800-11-4000)
- Consumer Forum
11. Are electrical appliances required to pass safety standards in India?
Yes. Products like kettles must comply with BIS (Bureau of Indian Standards) and electrical safety norms.
12. What if Havells ignores my complaint?
You can escalate via Consumer Court or approach Choice4Voice.com for public visibility.
13. How to identify if the auto cut-off feature is faulty?
If your kettle does not switch off after boiling, or continues heating, the cut-off mechanism has failed.
14. Can cracks in kettles be repaired?
No. For safety reasons, cracked kettles must be replaced, not repaired.
15. How common are electric kettle accidents?
Such cases are rising with cheaper and defective models. Proper safety checks are essential.
16. Does Havells have a safety recall policy?
If multiple complaints arise, Havells should initiate a product recall as per safety guidelines.
17. Can I demand a refund directly?
Yes, if the product is within the return/replacement policy. Otherwise, escalate legally.
18. How do I document a consumer complaint?
- Keep invoice,
- Take photos/videos of defects,
- Record complaint reference numbers.
19. Why do big brands sometimes ignore complaints?
High complaint volumes, poor escalation systems, or lack of consumer pressure. That’s why public platforms like Choice4Voice.com are essential.
20. What precautions should I take while using an electric kettle?
- Never leave it unattended,
- Check for cracks or overheating,
- Ensure the auto cut-off is working.
✅ Final Note: This case highlights how even reputed brands like Havells can fail in ensuring product safety. Through Choice4Voice.com, such issues are amplified to ensure faster redressal and consumer protection.
