Sakshi D has raised a serious complaint against Axis Bank regarding a fraudulent credit card issued without consent, misuse of internal employee data, and unresolved fraudulent transactions. Choice4Voice.com highlights the case for consumer awareness and resolution.
Note: If this issue is resolved, Axis Bank or the complainant (Sakshi D) can inform us by emailing Support@Choice4Voice.com. We will update the case as Resolved or remove it upon confirmation.
Complaint Summary : Axis Bank Data Breach & Credit Card Fraud: Shocking Complaint by Sakshi D
| Detail | Information |
|---|---|
| Complainant Name | Sakshi D |
| Company Involved | Axis Bank |
| Issue | Fraudulent credit card issued without consent, misuse of employee ID, and unauthorized transactions |
| Regulatory Body Mentioned | Reserve Bank of India (RBI) |
| Status | Unresolved for over 4 months |
| Key Concern | Data breach, fraudulent transactions, lack of accountability from Axis Bank |
| Original Source | LinkedIn Post by Sakshi D |
| Complaint Category | Banking & Financial Fraud |
Full Complaint Details
Sakshi D, a consumer and professional, has publicly raised a serious fraud complaint against Axis Bank. According to her LinkedIn post, a credit card was issued in her name without her consent. Shockingly, she never applied for any Axis Bank credit card.
Even more concerning, the application allegedly involved the misuse of an Axis Bank employee’s ID, pointing toward a potential internal data breach or negligence in employee verification processes.
Within just 8 days of issuance, multiple fraudulent transactions were carried out on the unauthorized card — despite the fact that the card was never activated by Sakshi and no PIN was ever set.
Sakshi immediately reported the issue to Axis Bank within 24 hours, as per RBI guidelines that clearly state consumers should have zero liability if fraud is reported promptly. However, Axis Bank only reversed one transaction and failed to resolve the others, leaving her financially and mentally distressed.
Key Issues Highlighted by the Complainant
- Fraudulent Credit Card Issuance – Processed without consent.
- Misuse of Employee ID – Strong indication of internal data misuse.
- Fraudulent Transactions – Multiple charges appeared within days.
- Violation of RBI Guidelines – Zero liability rule ignored.
- Lack of Resolution – Pending for over 4 months despite repeated follow-ups.
- Accountability Missing – No explanation from Axis Bank on internal data misuse.
Consumer Rights & RBI Guidelines
According to RBI’s customer protection rules:
- If a customer reports fraud within 3 days, they hold zero liability for unauthorized transactions.
- Banks are required to investigate internal lapses immediately and cannot hold customers liable for fraudulent credit card issuance.
- Data misuse by employees is considered a serious breach, requiring immediate accountability.
In this case, Axis Bank’s handling appears to be in direct conflict with RBI’s consumer protection framework.
Why This Case Matters
This complaint exposes two major risks for Indian consumers:
- Data Security Breach – If an employee ID can be misused for unauthorized credit cards, no customer data is safe.
- Erosion of Trust – Lack of transparency and delayed resolution damages customer confidence in the banking system.
Such incidents raise an important question: Are consumers truly protected by India’s largest private banks, or are loopholes leaving them vulnerable to fraud?
Role of Choice4Voice.com in Consumer Advocacy
At Choice4Voice.com, we stand as an independent consumer advocacy platform. Our mission is to amplify genuine consumer complaints that companies often ignore.
- Consumers can submit their complaints directly via our complaint submission page.
- If you share your concern on LinkedIn, you can tag our official page, and our team will publish your case in a professional article format to increase visibility.
- We highlight unresolved cases on our website and across professional platforms to pressure companies into taking responsibility.
This case of Axis Bank credit card fraud is one such example where consumers deserve a fair resolution and immediate corrective action.
What Should Consumers Do in Such Cases?
If you face a similar fraudulent banking issue:
- Immediately report unauthorized transactions to the bank within 24 hours.
- Escalate to RBI Ombudsman if the bank fails to respond within 30 days.
- Maintain written evidence of all complaints, emails, and call records.
- Check your credit report regularly to identify unauthorized loans or cards.
- Submit your complaint on Choice4Voice.com to ensure your voice is heard.
Frequently Asked Questions (FAQs)
Q1: What should I do if a credit card is issued without my consent?
You should immediately file a written complaint with the bank and escalate to the RBI Ombudsman if not resolved within 30 days.
Q2: Who is responsible for fraudulent transactions on unauthorized credit cards?
As per RBI guidelines, the bank bears full responsibility, not the consumer.
Q3: What does zero liability mean for consumers?
It means if fraud is reported within 3 days, the consumer will not be liable for any losses.
Q4: How can employee data misuse happen inside a bank?
It could result from negligence, internal fraud, or lack of verification protocols — for which the bank is accountable.
Q5: How can Choice4Voice.com help me with my complaint?
We publish genuine complaints on our platform and LinkedIn to amplify consumer voices, ensuring companies act quickly.
Q6: Can a consumer demand compensation for mental harassment?
Yes, if proven, consumers can demand compensation under consumer protection laws.
Q7: How do I submit my complaint to Choice4Voice.com?
Visit Submit Your Complaint and fill out the form with complete details.
Q8: Can banks ignore RBI’s zero liability rule?
No. Ignoring it would be a violation of RBI’s official guidelines and consumer protection framework.
Q9: How long can Axis Bank delay fraud resolution?
As per RBI rules, banks must resolve complaints within 30 days.
Q10: Is Axis Bank accountable for employee data misuse?
Yes. The bank is fully accountable for fraud resulting from internal misuse of data.
✅ Final Word: The complaint raised by Sakshi D against Axis Bank is a wake-up call for all Indian consumers. It highlights the urgent need for stronger data protection, transparent fraud investigation, and accountability from banks. Platforms like Choice4Voice.com ensure that consumer issues are amplified until fair resolutions are achieved.
