Mehak, Content Writer & SEO Specialist, raises a complaint against Cleartrip & HDFC Bank for a refund pending since April 2025.
Note: If this issue is resolved, the concerned brand (Cleartrip or HDFC Bank) or the complainant (Mehak) may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Cleartrip & HDFC Bank Refund Issue – Complaint by Mehak (Trip ID: 250410199772)
| Complainant Name | Mehak |
|---|---|
| Profession | Content Writer, SEO Specialist, Digital Marketing Strategist |
| Complaint Against | Cleartrip & HDFC Bank |
| Trip ID | 250410199772 |
| Issue | Refund pending since April 2025, both parties denying responsibility |
| Duration | 4+ Months (as of August 24, 2025) |
| Amount Status | Refund not credited |
| Customer Service Experience | 20+ agents contacted, repeated escalations, scripted replies |
| Only Helpful Executive | Uday Raj Sharma (Cleartrip WeCare Team) |
| Escalation Plan | File complaints with RBI Ombudsman & Consumer Court, public exposure |
| LinkedIn Post Link | Click Here |
About the Author
Name: Mehak
Profession: Content Writer, SEO Specialist & Digital Marketing Strategist (AI & Canva Tools Specialist)
Original LinkedIn Complaint
On LinkedIn, Mehak highlighted a frustrating refund issue involving Cleartrip and HDFC Bank that has been ongoing since April 2025. Despite filing multiple requests and speaking with more than 20 customer service agents, no resolution has been provided.
- Timeline: Refund for Trip ID 250410199772 has been pending for over 4 months.
- Blame Game: Cleartrip and HDFC Bank continue to shift responsibility, leaving the customer without her money.
- Customer Service: Repeated calls, scripted responses, and lack of ownership worsened the issue.
- Acknowledgement: Only Uday Raj Sharma (Cleartrip WeCare Team) showed genuine professionalism.
By August 24, 2025, if the refund is not credited, Mehak has declared that she will:
- File complaints with the RBI Ombudsman and Consumer Court.
- Publicly expose the issue with full documentation across platforms.
This case demonstrates the frustration of consumers when large companies fail to take accountability.
Detailed Complaint Write-up
For any consumer, travel refunds are expected to be simple and transparent. Unfortunately, Mehak’s experience with Cleartrip and HDFC Bank shows how difficult the process can become when accountability is missing.
- April 2025: Refund request initiated (Trip ID: 250410199772).
- 4+ Months Delay: Despite consistent follow-ups, no refund has been processed.
- Responsibility Denied: Each company blames the other Cleartrip points to HDFC Bank, while HDFC Bank shifts the responsibility back to Cleartrip.
- Escalation Attempts: More than 20 agents contacted, but most provided robotic, scripted replies without genuine help.
- Positive Note: Only one representative, Uday Raj Sharma (Cleartrip WeCare Team), acknowledged the seriousness of the issue.
This ongoing dispute highlights the lack of consumer-first policies in large organizations and why consumers are now turning to public platforms like LinkedIn to seek justice.
Frequently Asked Questions (Q&A)
Q1: Who is the complainant in this case?
A1: The complainant is Mehak, a Content Writer, SEO Specialist & Digital Marketing Strategist.
Q2: Which companies are involved in this complaint?
A2: Cleartrip and HDFC Bank.
Q3: What is the main issue?
A3: A refund for Trip ID 250410199772 has been pending since April 2025.
Q4: How long has the refund been delayed?
A4: More than 4 months as of August 24, 2025.
Q5: Who is being blamed for the delay?
A5: Both Cleartrip and HDFC Bank are shifting responsibility onto each other.
Q6: How many customer service agents were contacted?
A6: Over 20 agents were contacted by the complainant.
Q7: Did the customer receive proper assistance?
A7: No, most responses were scripted and unhelpful.
Q8: Was there any positive interaction?
A8: Yes, only Uday Raj Sharma from Cleartrip’s WeCare team showed professionalism.
Q9: What action does the complainant plan to take?
A9: Filing complaints with RBI Ombudsman, Consumer Court, and exposing the issue publicly.
Q10: What is an RBI Ombudsman complaint?
A10: It’s a formal escalation to the Reserve Bank of India for grievances against banks.
Q11: What role does HDFC Bank play in this dispute?
A11: The bank is being accused of not crediting the refund.
Q12: What role does Cleartrip play in this dispute?
A12: Cleartrip initiated the refund but is blaming HDFC Bank for delays.
Q13: Why is this complaint important?
A13: It highlights how consumers suffer when companies fail to coordinate.
Q14: Can consumers escalate travel refund issues legally?
A14: Yes, through the Consumer Court and Ombudsman.
Q15: How long should travel refunds normally take?
A15: Usually 7–14 working days, depending on the payment method.
Q16: Why are consumers sharing such issues on LinkedIn?
A16: To gain visibility, attract company attention, and pressure for resolution.
Q17: What lessons should companies learn from this case?
A17: Timely resolution and accountability are critical to customer trust.
Q18: What financial risk does the consumer face here?
A18: Loss of money for months without clarity on resolution.
Q19: How can other customers avoid such issues?
A19: Book through reliable platforms, maintain written communication, and escalate early.
Q20: How can others raise their complaint through Choice4Voice.com?
A20: By tagging our LinkedIn page in their complaint post or submitting directly via Submit Your Complaint.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we stand for consumers whose complaints are ignored by companies. By publishing verified cases like this one, we ensure:
- Consumer voices are amplified and noticed.
- Companies face public accountability.
- Resolutions happen faster due to visibility.
👉 If you have a similar complaint, you can:
- Write a LinkedIn post and tag our official page so we can feature your issue.
- Or directly submit your complaint here: Submit Your Complaint.
In today’s world, where customer service often fails to deliver, Choice4Voice.com provides a powerful platform to ensure no consumer is left unheard.