Ashish Tewari, Lyricist, Writer, Translator, Columnist, and Ex-Byju’s Teacher, filed a serious complaint against Flipkart. His order (ID: OD435262940368494200) placed on 21st August 2024 with delivery promised by 24th August was never delivered. Flipkart provided no real call support, only a misleading chatbot, and later admitted the order was “lost.” The complainant had to approach the National Consumer Helpline (NCH) to get a response, and now demands compensation.
Note: If this issue is resolved, the concerned brand (Flipkart) or the complainant (Ashish Tewari) may contact us at support@choice4voice.com. After verification, we will update this article as “Resolved” or remove it.
Complaint Summary : Flipkart Complaint – Ashish Tewari (Lyricist, Writer, Ex-Byju’s Teacher) Reports Order Lost and Lack of Customer Support
| Complainant Name | Ashish Tewari |
|---|---|
| Professional Background | Lyricist, Writer, Translator, Columnist, Ex-Byju’s Teacher |
| Complaint Against | Flipkart |
| Order ID | OD435262940368494200 |
| Order Date | 21st August 2024 |
| Promised Delivery Date | 24th August 2024 |
| Issue | Order lost, misleading chatbot, no customer support, cancellation forced |
| Escalation | Complaint raised with National Consumer Helpline (NCH) |
| Relief Sought | Appropriate compensation for delay, cancellation, and deficiency in service |
| LinkedIn Post Link | Click Here |
About the Complainant
Name: Ashish Tewari
Profession: Lyricist, Writer, Translator, Columnist
Past Role: Ex-Byju’s Teacher
Original LinkedIn Complaint
In his LinkedIn post, Ashish Tewari expressed his deep dissatisfaction with Flipkart’s poor customer service after his order went missing.
Key Highlights from the Complaint:
- Order placed: 21st August 2024 (Order ID: OD435262940368494200).
- Promised delivery: 24th August 2024.
- Actual outcome: Order was never delivered.
- Customer support issue: No customer care number available to connect with a human agent.
- Chatbot failure: Flipkart’s chatbot provided misleading, outdated updates, even on 26th August, claiming the order would arrive “on or before 24th August.”
- Escalation: After filing a complaint with the National Consumer Helpline (NCH), Flipkart finally responded and admitted that the order was “lost.”
- Flipkart’s solution: Instead of resolving the matter, Flipkart asked the customer to cancel the order manually.
The complainant has now demanded compensation for delays, harassment, and deficiency in service.
Analysis of the Complaint
This case highlights multiple service failures by Flipkart:
- Lost order: A basic failure in logistics management.
- No call support: Customers are left helpless with no human escalation.
- Misleading chatbot: Fake updates created confusion and mistrust.
- Forced cancellation: Rather than solving the issue, Flipkart shifted the responsibility to the customer.
- Delayed response: Only after NCH intervention did Flipkart acknowledge the issue.
For a leading e-commerce giant like Flipkart, such lapses raise concerns over customer trust, grievance redressal, and accountability.
Frequently Asked Questions (Q&A)
Q1: Who raised this Flipkart complaint?
A1: The complaint was raised by Ashish Tewari, a Lyricist, Writer, Translator, Columnist, and Ex-Byju’s Teacher.
Q2: What was the Flipkart order ID mentioned?
A2: The order ID is OD435262940368494200.
Q3: When was the Flipkart order placed?
A3: The order was placed on 21st August 2024.
Q4: What was the promised delivery date?
A4: The delivery date was 24th August 2024.
Q5: Did Flipkart deliver the product?
A5: No, Flipkart admitted the order was lost and never delivered.
Q6: How did Flipkart initially respond to the complaint?
A6: Flipkart provided no human call support and only relied on a misleading chatbot.
Q7: What issues were faced with Flipkart’s chatbot?
A7: The chatbot kept showing fake and outdated information, even after the delivery date passed.
Q8: How did the complainant escalate the Flipkart issue?
A8: By filing a complaint with the National Consumer Helpline (NCH).
Q9: What action did Flipkart take after NCH intervention?
A9: Flipkart admitted the order was lost and asked the customer to cancel it manually.
Q10: What is the main demand of the complainant?
A10: The complainant demands appropriate compensation for delays, cancellation, and deficiency in service.
Q11: Why is Flipkart’s lack of call support a major issue?
A11: Customers cannot escalate serious issues to human agents, leaving them dependent on ineffective chatbots.
Q12: How does this case affect Flipkart’s reputation?
A12: It raises doubts about Flipkart’s reliability, accountability, and customer-first approach.
Q13: What consumer rights are violated in this Flipkart complaint?
A13: Right to timely delivery, right to accurate information, and right to proper grievance redressal.
Q14: What role did the National Consumer Helpline (NCH) play?
A14: NCH helped escalate the issue, forcing Flipkart to respond.
Q15: Is Flipkart legally bound to deliver products once payment is made?
A15: Yes, under Indian consumer protection law, failure to deliver constitutes deficiency in service.
Q16: What steps should customers take if Flipkart loses their order?
A16: Customers should document the case, raise complaints, approach NCH, and escalate on social media.
Q17: Can customers claim compensation for Flipkart’s negligence?
A17: Yes, under the Consumer Protection Act, 2019, customers can demand refund and compensation.
Q18: How common are Flipkart lost order complaints?
A18: Several consumers have reported orders lost or canceled without proper explanation.
Q19: What should Flipkart do to avoid such complaints?
A19: Provide real customer support, improve logistics, and ensure transparent updates.
Q20: How can consumers raise their Flipkart complaints publicly?
A20: By tagging Choice4Voice.com in LinkedIn posts or submitting directly at Submit Your Complaint.
How Choice4Voice.com Supports Consumers
At Choice4Voice.com, we publish and amplify genuine consumer complaints like this one against Flipkart. By sharing such cases publicly, we ensure companies are pressured to respond and resolve issues quickly.
👉 If you are also facing problems with Flipkart (refund delays, lost orders, delivery failures, or poor support):
- Write a LinkedIn post and tag our official page.
- Or directly submit your complaint here: Submit Your Complaint.
Our mission is to stand with consumers and hold brands accountable until fair resolutions are provided.
