ShopClues customer Kamlesh Chandra filed a complaint about a prepaid order (ID 216158190) placed on 14 August 2025. Despite payment and complaint submission, the order was not delivered even after 11 days. ShopClues founder Sandeep Aggarwal has been tagged for accountability. Read the full case published on Choice4Voice.com
Introduction
Online shoppers expect timely delivery, especially for prepaid orders. However, ShopClues, a popular e-commerce platform, has faced growing criticism for delayed or undelivered orders.
In this case, Mr. Kamlesh Chandra, a ShopClues customer, reported the non-delivery of his prepaid order despite multiple complaints. The issue has now been escalated publicly through LinkedIn, with a direct mention of Mr. Sandeep Aggarwal, Founder of ShopClues.
This article highlights the details of his complaint and the broader concerns about ShopClues’ reliability, customer support, and consumer rights.
Complaint Summary : ShopClues Complaint – Kamlesh Chandra Reports Non-Delivery of Prepaid Order #216158190, No Resolution Despite Complaint
| Detail | Information |
|---|---|
| Complainant Name | Mr. Kamlesh Chandra P. |
| Complaint Against | ShopClues |
| Order ID | 216158190 |
| Order Date | 14th August 2025 |
| Expected Delivery Date | 18th August 2025 |
| Current Status | Order not delivered as of 25th August 2025 |
| Payment | Prepaid (already paid) |
| Action Taken by Customer | Complaint raised on ShopClues website |
| Relief Sought | Order delivery or refund |
| Escalation Contact | Mr. Sandeep Aggarwal – Founder, ShopClues |
| Complaint Source | LinkedIn Post |
Detailed Complaint by Kamlesh Chandra
According to his LinkedIn post:
- The order (ID 216158190) was placed on 14th August 2025 with a promised delivery date of 18th August 2025.
- Despite making a full payment in advance, the order has not been delivered even by 25th August 2025.
- Mr. Chandra raised a complaint directly on the ShopClues website, but no resolution or update was provided.
- Due to continued inaction, he escalated the matter by tagging Mr. Sandeep Aggarwal, Founder of ShopClues, in his LinkedIn post, seeking intervention.
This raises questions about ShopClues’ delivery systems, refund mechanisms, and customer grievance handling.
Why This Case Raises Concern
- Non-Delivery of Prepaid Orders – Consumers lose both time and money when prepaid orders fail to arrive.
- Poor Grievance Redressal – ShopClues did not resolve the complaint despite a formal escalation.
- Transparency Issues – No clear communication was provided about refund timelines or delivery delays.
- Impact on Consumer Trust – Repeated issues like these reduce consumer confidence in ShopClues’ platform reliability.
Consumer Rights Involved
As per the Consumer Protection Act, 2019, every online shopper in India has the right to:
- Right to Timely Delivery – Products must be delivered within the promised timeframe.
- Right to Refund – If delivery fails, a full refund must be processed promptly.
- Right to Information – Customers are entitled to know the exact status of their orders.
- Right to Compensation – For harassment, loss of money, and mental stress due to failed service.
Frequently Asked Questions (Q&A)
Q1: What is the complaint filed by Kamlesh Chandra against ShopClues?
A1: He reported non-delivery of a prepaid order (ID 216158190) despite raising a complaint.
Q2: When was the ShopClues order placed?
A2: The order was placed on 14th August 2025.
Q3: What was the expected delivery date of the ShopClues order?
A3: The expected delivery date was 18th August 2025.
Q4: When did the customer escalate the issue?
A4: As of 25th August 2025, the order was still undelivered, leading to escalation.
Q5: Was the ShopClues order prepaid or COD?
A5: It was prepaid (already paid online).
Q6: Did the customer file a complaint on the ShopClues website?
A6: Yes, but no resolution was provided.
Q7: Who was tagged in the LinkedIn post?
A7: Mr. Sandeep Aggarwal, Founder of ShopClues.
Q8: What relief is the customer seeking?
A8: Either immediate delivery of the product or a full refund.
Q9: Can ShopClues legally delay prepaid deliveries without explanation?
A9: No, such actions may qualify as deficiency in service under consumer law.
Q10: What can consumers do if ShopClues does not deliver prepaid orders?
A10: File a complaint with the National Consumer Helpline (NCH) or approach the Consumer Forum.
Q11: How long can ShopClues take to process refunds?
A11: Refunds should be processed within 7–10 working days in most cases.
Q12: Can customers demand compensation from ShopClues for delayed deliveries?
A12: Yes, under the Consumer Protection Act, compensation for harassment and loss can be claimed.
Q13: Are there other complaints about ShopClues online?
A13: Yes, multiple consumers have reported delivery and refund issues on public forums.
Q14: Is ShopClues still a reliable e-commerce platform in 2025?
A14: Complaints like this raise concerns about its customer support and delivery standards.
Q15: What are consumer rights for prepaid e-commerce orders?
A15: The right to timely delivery, refund, and fair treatment.
Q16: Can ShopClues be penalized for repeated delivery failures?
A16: Yes, consumer courts can impose penalties and compensation orders.
Q17: How can other ShopClues customers avoid such issues?
A17: By checking seller ratings, delivery timelines, and payment protection policies before purchase.
Q18: How does Choice4Voice.com help in such cases?
A18: By publishing consumer complaints to pressure companies into resolving disputes quickly.
Q19: What steps can Kamlesh Chandra take if ShopClues ignores his case?
A19: He can escalate legally via consumer court and also spread awareness online.
Q20: How can I submit my ShopClues complaint online?
A20: Visit Choice4Voice.com and submit your case for publication.
Q21: Can ShopClues cancel an order without informing the customer?
A21: No, doing so without proper notice is against fair trade practices.
Q22: What are the risks of prepaid orders on ShopClues?
A22: Delayed delivery, refund issues, and lack of support are the main risks.
Q23: Who ensures e-commerce companies follow rules in India?
A23: The Consumer Affairs Ministry and Consumer Courts regulate and take action on such cases.
Q24: Can a customer demand replacement instead of refund?
A24: Yes, if the product was not delivered or defective, a replacement can be demanded.
Q25: What should I do if my ShopClues order is delayed?
A25: Raise a ticket, demand a timeline, and if unresolved, file a complaint via Choice4Voice.com or Consumer Forum.
Conclusion
This complaint by Mr. Kamlesh Chandra once again exposes the delivery and service challenges faced by ShopClues customers. Despite paying in advance and raising a formal complaint, his order was not delivered even after the due date.
At Choice4Voice.com, we believe consumers must not suffer silently. Every unresolved case published increases accountability and pressures companies to take corrective action.
👉 If you are facing similar problems with ShopClues or any e-commerce company, submit your case now at Choice4Voice.com
