Pyush Chauhan, Sales & Business Development professional at Goyt India, has filed a complaint against Vodafone Idea (Vi) for harassment after requesting to port his number. Despite paying extra for a fresh SIM, he received a used number and now faces hundreds of unwanted calls. Full details on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Pyush Chauhan Complaint Against Vodafone Idea (Vi) | Customer Harassment During Number Porting
| Details | Information |
|---|---|
| Complainant | Pyush Chauhan |
| Verification Status | Verified |
| Profession | Sales & Business Development at Goyt India |
| Company Complained Against | Vodafone Idea Limited (Vi) |
| Nature of Complaint | Harassment during number porting process |
| SIM Purchase Location | Vi South Extension Store, New Delhi |
| Issue Timeline | Ongoing since ~3 months |
| Main Issues | Received previously used SIM despite paying extra for fresh number – Harassment with 500+ calls after port request – Vi staff repeatedly disturbing complainant on primary number |
| Escalation Method | Public complaint posted on LinkedIn |
| Original Post | LinkedIn Complaint |
Background of the Complaint
Pyush Chauhan, a Sales & Business Development professional at Goyt India, has raised a public complaint against Vodafone Idea Limited (Vi), one of India’s largest telecom service providers.
Around three months ago, he purchased a Vi postpaid SIM from the company’s South Extension store in New Delhi, with a clear request for a fresh, unused number. He even paid additional charges for it. Unfortunately, the number turned out to be previously used, breaking customer trust right from the beginning.
The problem escalated when Pyush Chauhan applied to port his number to Airtel. Since then, he has been subjected to extreme harassment, receiving over 500 calls from Vodafone Idea store representatives and service teams, requesting him not to port. These calls were not only directed to the SIM in question but also to his primary contact number, disrupting his personal and professional life.
He described this experience as one of the worst telecom service incidents he has faced, calling out the company’s actions as both unethical and unacceptable.
Key Issues Highlighted
1. Selling Used Numbers as Fresh SIMs
The complainant paid extra for a fresh and unused SIM number, but received a previously used number, violating basic consumer rights.
2. Harassment After Port Request
Instead of allowing a smooth port-out process as mandated by telecom regulations, Vi allegedly engaged in continuous harassment, with 500+ unsolicited calls.
3. Unethical Practices
Contacting a customer’s primary number (not related to the SIM in question) is considered a serious privacy violation.
4. Failure of Customer Service
Instead of resolving the issue, Vodafone Idea’s actions worsened the customer’s frustration, leading him to consider abandoning the number altogether.
Broader Concerns with Vodafone Idea (Vi)
This case reflects recurring consumer grievances reported against Vi in recent years:
- Unsolicited calls and spam after porting requests.
- Lack of proper customer support for genuine complaints.
- Selling used numbers as “fresh” to unsuspecting customers.
- Aggressive retention tactics instead of problem-solving.
Such behavior not only violates customer trust but also risks regulatory action, as telecom companies are expected to maintain ethical conduct and fair practices under TRAI (Telecom Regulatory Authority of India) guidelines.
Consumer Rights in Telecom Services
Under TRAI regulations and the Consumer Protection Act, 2019, Indian consumers are entitled to:
- Genuine and unused SIM numbers when purchasing new connections.
- Right to port-out without harassment or undue influence.
- Privacy protection from unsolicited and repeated calls.
- Fair redressal mechanisms in case of disputes.
If telecom companies fail to adhere, consumers may:
- File complaints with TRAI and Department of Telecommunications (DoT).
- Report harassment to the National Consumer Helpline (NCH).
- Seek remedies through the Consumer Disputes Redressal Forum.
- Publish their complaints on independent advocacy platforms like Choice4Voice.com.
Role of Choice4Voice.com
The complaint by Pyush Chauhan against Vodafone Idea (Vi) has been highlighted on Choice4Voice.com to ensure visibility and corporate accountability.
Choice4Voice.com supports consumers by:
- Publishing genuine complaints to increase pressure on companies.
- Helping consumers reach a wider audience, including top management.
- Guiding individuals on legal rights and complaint escalation.
- Ensuring that corporations cannot ignore public grievances.
By amplifying cases like this, Choice4Voice.com helps protect consumer rights and drives demand for better business practices in India’s telecom sector.
Frequently Asked Questions (FAQs)
Q1: Who filed this complaint against Vodafone Idea (Vi)?
The complaint was filed by Pyush Chauhan, a Sales & Business Development professional at Goyt India.
Q2: Where was the SIM purchased?
From the Vi South Extension store in New Delhi.
Q3: What was the first issue faced?
The SIM sold as a new number was actually previously used.
Q4: What happened after he applied for porting to Airtel?
He allegedly received 500+ harassing calls from Vi store and service teams.
Q5: Why is this considered harassment?
Because the company continuously disturbed the customer on both numbers, violating privacy and TRAI guidelines.
Q6: Did Vodafone Idea resolve the issue?
As per the complaint, no satisfactory resolution has been provided.
Q7: Can telecom companies stop customers from porting out?
No, consumers have the right to port numbers freely under TRAI rules.
Q8: What actions are considered unethical in telecom services?
Selling used SIMs as fresh, spamming consumers, and harassment during port requests.
Q9: What rights do customers have during porting?
The right to a smooth, interference-free port-out process.
Q10: What legal action can be taken against such harassment?
Consumers can file complaints with TRAI, DoT, and consumer forums.
Q11: What is TRAI’s role in such matters?
TRAI regulates telecom services and ensures fair practices and consumer protection.
Q12: Can repeated calls be reported as spam?
Yes, consumers can register complaints against spam calls with TRAI/DND services.
Q13: Is this an isolated case with Vi?
No, multiple consumers have reported similar complaints against Vodafone Idea.
Q14: What should consumers do if they get a used SIM as fresh?
Immediately raise a complaint with Vi and escalate if unresolved.
Q15: Can a consumer demand a refund for the SIM?
Yes, if mis-sold, the consumer is entitled to refund or replacement.
Q16: What should consumers do if harassment continues?
Block unwanted calls, report to TRAI, and escalate legally.
Q17: Can telecom companies call customers after port requests?
They can make a one-time retention offer, but harassing with hundreds of calls is illegal.
Q18: What role does Choice4Voice.com play here?
It provides a public platform to highlight consumer issues.
Q19: Is there legal precedent for such cases?
Yes, courts and forums have ruled against unethical telecom practices in the past.
Q20: What should Pyush Chauhan do next?
He should escalate to TRAI and DoT formally while continuing visibility through Choice4Voice.com.
Conclusion
The complaint by Pyush Chauhan against Vodafone Idea Limited (Vi) highlights serious concerns about consumer harassment and unethical telecom practices. Despite paying extra for a fresh SIM, he was given a previously used number, and when attempting to port to Airtel, he faced relentless harassment with over 500 unsolicited calls.
This case emphasizes the urgent need for telecom companies to respect consumer rights, privacy, and fair trade practices.
Platforms like Choice4Voice.com amplify such grievances, ensuring companies cannot silence consumers through poor service or harassment.
For Vodafone Idea and the telecom sector in general, the message is clear: consumer trust must come before aggressive retention tactics.
If you have a similar complaint. Write a LinkedIn post and tag our official page so we can feature your issue.
Or directly submit your complaint here: https://choice4voice.com/submit-your-complaint/
