Cristev Fernandes, an MBA professional with 11+ years in banking and insurance, shares his worst Flipkart experience. He bought two HP laptops, only to face expired warranties, poor after-sales support, blocked chats, and misleading responses. A detailed complaint now highlights Flipkart’s customer service issues and product reliability concerns.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Customer Complaint Summary : Cristev Fernandes Exposes Worst Flipkart Experience – Expired HP Laptop Warranty & Poor Customer Service
| Detail | Information |
|---|---|
| Complainant Name | Cristev Fernandes |
| Professional Background | PGDBA + MBA, 11+ years in Banking & Insurance Industry |
| Company / Brand | Flipkart |
| Product / Service | HP Laptops purchased on Flipkart |
| Purchase Dates | 29th July & 16th August |
| Complaint Type | Expired Warranty & Poor Customer Support |
| Issue Description | Laptop stopped working within 10 days, warranty expired before purchase, no resolution provided, customer chats blocked |
| Complaint Raised On | 17th August |
| Current Status | Still unresolved; Flipkart asked customer to wait until 5th September |
| Impact | Wasted time, expired stock sold, financial loss, extreme dissatisfaction |
Full Write-Up
Flipkart, one of India’s largest e-commerce platforms, has recently come under scrutiny after Cristev Fernandes, a senior professional with over 11 years of experience in banking and insurance, shared his worst-ever shopping experience with the company.
The Purchase and Immediate Issues
- On 29th July and 16th August, Cristev ordered two HP laptops from Flipkart.
- To his shock, both laptops showed expired warranties upon verification.
- One laptop worth ₹72,000 worked for only 10 days before developing serious errors.
When taken to the HP service center, Cristev was informed that the warranty had already expired and thus no claim could be processed. This immediately raised questions about Flipkart selling old or outdated stock to unsuspecting customers.
Flipkart’s Customer Support Failure
Cristev raised a complaint on 17th August, expecting quick resolution. Instead, he faced repeated delays:
- Initially told to wait until 21st August.
- Then extended to 23rd August.
- On 23rd August, he was again asked to repeat the entire issue and was told to wait until 28th August.
When Cristev refused further delays, Flipkart blocked his chat support and stopped responding.
Finally, after persistent pressure, Flipkart representatives told him to “call HP Customer Care to renew the warranty.” Shockingly, this resolution came 9 days after the complaint with no real effort from Flipkart to solve the issue.
HP’s Response
When Cristev approached HP Customer Care, he was informed that:
- The invoice from Flipkart did not contain the laptop’s serial number.
- Due to this, renewal or warranty extension was impossible.
This left Cristev stuck between Flipkart and HP, with neither taking accountability.
Why Customers Should Be Concerned
Cristev highlighted several alarming concerns in his complaint:
- Expired Stock: Flipkart seems to be selling outdated products with expired warranties.
- No Accountability: Instead of helping customers, Flipkart’s support team keeps passing responsibility to brands.
- Blocked Communication: Customers who demand quick resolution risk having their support channels disabled.
- Lack of Transparency: No proactive disclosure of warranty validity during purchase.
For an e-commerce giant that earns commissions from sellers, customer trust and after-sales service should be a priority yet Cristev’s case shows otherwise.
Customer’s Own Words
“Never order anything warranty-related on Flipkart. Most products are expired old stock items. If you check online, the warranty often expired 3–5 years back. Without proper complaint knowledge, common people suffer with non-working products. I never recommend Flipkart to anyone.” — Cristev Fernandes
Role of Choice4Voice.com
Cases like these highlight the importance of consumer advocacy platforms like Choice4Voice.com
Choice4Voice.com provides a dedicated space for consumers to raise genuine complaints when brands fail to respond. Complaints are then published publicly, creating pressure on companies to resolve issues faster.
If you have faced a similar issue with Flipkart or any other brand, you can:
- Submit your complaint on Choice4Voice.com
- Have your issue highlighted on LinkedIn and other platforms.
- Ensure companies are held accountable for poor customer service.
This consumer driven approach has already helped multiple customers get resolutions when traditional complaint channels failed.
Frequently Asked Questions (FAQs)
Q1: Why was Cristev Fernandes unhappy with Flipkart?
He purchased two HP laptops, one of which failed within 10 days, but both had expired warranties. Flipkart support delayed the resolution and ultimately blocked his chat access.
Q2: Can Flipkart sell expired warranty laptops?
While it should not happen, several customers, including Cristev, have alleged that Flipkart sells outdated stock with expired warranties.
Q3: What should customers check before buying laptops on Flipkart?
Always verify the warranty status on the brand’s website using the serial number immediately after purchase.
Q4: How did Flipkart handle the complaint?
Flipkart repeatedly delayed the response, asked Cristev to wait multiple times, and finally told him to contact HP directly.
Q5: What was HP’s response in this case?
HP denied warranty renewal because the invoice from Flipkart lacked the serial number, leaving Cristev without support.
Q6: What are the risks of buying high-value electronics from Flipkart?
The risk lies in receiving expired stock, delayed resolutions, or passing of accountability between Flipkart and the brand.
Q7: How long did Cristev wait for resolution?
Over 9 days, with multiple delays and no proper action.
Q8: What does Flipkart usually promise for customer complaints?
Flipkart typically commits to resolving issues within a few days, but many customers report extended delays.
Q9: What action can consumers take against Flipkart in such cases?
- File a complaint on Choice4Voice.com
- Escalate to consumer forums or ombudsman bodies.
- Share the issue publicly to gain visibility.
Q10: Can Flipkart block customer chat support?
Yes, as in Cristev’s case, Flipkart may suspend chat access, making resolution harder.
Q11: What responsibility does Flipkart hold after selling products?
Flipkart, as a marketplace, should ensure products are genuine, under warranty, and supported properly.
Q12: How can Choice4Voice.com help in such situations?
Choice4Voice.com ensures that customer complaints are amplified publicly, pushing companies to respond faster.
Q13: Are old stock laptops commonly sold online?
Yes, some customers report receiving outdated laptops with expired warranties from online sellers.
Q14: What advice should customers follow before buying from Flipkart?
- Check seller ratings.
- Verify warranty with brand immediately.
- Keep a copy of invoice with serial numbers clearly mentioned.
Q15: Why did HP reject the warranty claim?
Because Flipkart’s invoice did not include the laptop’s serial number, making it invalid for warranty renewal.
Q16: What can Flipkart do to improve?
- Ensure proper product warranty validity.
- Train service staff to resolve faster.
- Provide transparent warranty details upfront.
Q17: What lessons does this case teach consumers?
Always double-check warranties and act immediately if discrepancies appear.
Q18: What is the role of e-commerce platforms in customer trust?
They must ensure authentic products, genuine warranties, and smooth complaint handling.
Q19: Should consumers avoid buying laptops from Flipkart?
Many customers recommend being extra cautious and verifying warranties before purchase.
Q20: How can others avoid Cristev’s situation?
Buy from trusted sellers, confirm warranty, and escalate to platforms like Choice4Voice.com if issues arise.
✅ If you have also faced unresolved issues with Flipkart or any other company, you can raise your case on Choice4Voice.com to make your voice heard.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist. Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
