Navneet Sharma has raised a consumer complaint against Bank of Baroda Sasni Gate Aligarh branch regarding suspended Customer ID and irresponsible staff behavior. Read the full case details, branch manager involvement, and what action customers can take under banking and consumer protection guidelines.
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Complaint Summary : Bank of Baroda Complaint by Navneet Sharma | Poor Service & Suspended Customer ID at Sasni Gate Aligarh Branch
| Customer Name | Navneet Sharma (on behalf of Yogita Sharma) |
|---|---|
| Company/Brand | Bank of Baroda |
| Branch Location | Sasni Gate Branch, Aligarh, Uttar Pradesh |
| Branch Manager | Mrs. Soni Kumari |
| Complaint Type | Poor Customer Service & Unresolved Customer ID Issue |
| Account Holder Name | Yogita Sharma |
| Customer ID | DRD002707 |
| Complaint Details | Despite repeated follow-ups for more than 3 months, Bank of Baroda has not resolved a suspended customer ID issue. Staff behavior was found unprofessional, and the branch manager was reported to be rude and irresponsible. |
| Original Post URL | LinkedIn Source |
Detailed Write-Up
Background of the Complaint
Navneet Sharma, a banking professional, raised a complaint against Bank of Baroda Sasni Gate Branch, Aligarh (U.P.) on behalf of his sister, Yogita Sharma, who is the account holder. The issue pertains to a suspended Customer ID (DRD002707) that has been pending for more than three months despite continuous follow-ups.
Nature of the Issue
- The Customer ID suspension has restricted Yogita Sharma from accessing essential banking services.
- Despite several visits and follow-ups, the issue has not been resolved by the branch staff.
- The branch manager, Mrs. Soni Kumari, was specifically mentioned for her poor behavior and lack of accountability.
Consumer Concerns Raised
- Delay in Service: Over 3 months of follow-up without resolution.
- Unprofessional Behavior: Both the staff and the branch manager allegedly lacked customer handling skills.
- Customer Rights Violation: Failure to restore account access affects financial freedom.
- Trust Deficit: Such experiences damage the credibility of Bank of Baroda as a trusted national bank.
Why This Matters
A suspended customer ID not only blocks access to account services but also creates severe inconvenience for customers who rely on timely banking. It raises questions about operational efficiency, customer service training, and accountability within public sector banks.
Actions Requested by the Customer
- Immediate restoration of Customer ID DRD002707.
- Accountability and explanation for the 3-month delay.
- Improved customer service training at the Sasni Gate Aligarh branch.
- Intervention from Bank of Baroda’s higher authorities to prevent recurrence.
FAQs – Bank of Baroda Complaint by Navneet Sharma
Q1. What is the main issue raised by Navneet Sharma against Bank of Baroda?
The main issue is a suspended customer ID (DRD002707) that has remained unresolved for more than 3 months despite repeated follow-ups.
Q2. Who is the account holder affected by this complaint?
The account holder is Yogita Sharma, on whose behalf Navneet Sharma raised the concern.
Q3. Which branch of Bank of Baroda is involved in this complaint?
The complaint is against the Sasni Gate Branch, Aligarh, Uttar Pradesh.
Q4. Who is the branch manager mentioned in the complaint?
The branch manager named in the complaint is Mrs. Soni Kumari.
Q5. How long has the issue been pending?
The issue has been pending for more than 3 months.
Q6. What are the consequences of a suspended Customer ID?
A suspended ID prevents customers from accessing their account, making transactions, and using digital services.
Q7. What behavior concerns were raised against the branch staff?
The complaint highlights irresponsible staff behavior and rude conduct by the branch manager.
Q8. Is it common for customer IDs to be suspended in Indian banks?
Suspensions can occur due to KYC issues, inactive accounts, or regulatory checks, but they should be resolved quickly.
Q9. What rights do customers have if banks fail to resolve such issues?
Customers can escalate complaints to the Banking Ombudsman or file a case under the Consumer Protection Act, 2019.
Q10. How can customers escalate complaints beyond the branch?
- Contact Bank of Baroda’s Regional Office.
- Use the Bank of Baroda grievance redressal portal.
- Approach the Banking Ombudsman.
Q11. Does RBI mandate timely resolution of customer issues?
Yes, RBI requires banks to resolve customer complaints within 30 days of filing.
Q12. Can Bank of Baroda be held accountable for staff misbehavior?
Yes, banks are expected to maintain professional conduct, and misbehavior can be reported to higher authorities.
Q13. What training improvements are suggested for staff?
Staff should undergo customer service training, conflict resolution, and behavior management programs.
Q14. What alternatives do customers have if dissatisfied with Bank of Baroda services?
They can shift accounts to private sector banks such as HDFC Bank, ICICI Bank, or Kotak Mahindra Bank.
Q15. Can compensation be claimed for delays in restoring banking services?
Yes, customers may seek compensation for harassment and financial inconvenience through consumer courts.
Q16. What steps should customers take when a customer ID is suspended?
- Verify KYC compliance.
- Request a written explanation.
- Escalate to regional or central offices if unresolved.
Q17. How does poor customer service impact Bank of Baroda’s reputation?
Unresolved complaints damage the bank’s trust, credibility, and customer loyalty.
Q18. What legal provisions protect customers in such cases?
The Consumer Protection Act, 2019 and Banking Ombudsman Scheme provide remedies for unresolved grievances.
Q19. Can RBI directly intervene in such complaints?
RBI does not handle individual cases but ensures that banks follow proper grievance redressal mechanisms.
Q20. How important is customer grievance redressal for banks?
It is critical for customer trust, regulatory compliance, and maintaining a bank’s reputation.
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